Bill Thorpe
Bill Thorpe at Byers Ford

Bill Thorpe

Finance Director

Byers Ford

1101 Columbus Pike
Delaware, OH 43015

4.7
114 Reviews
4.7

114 Reviews

Write a Review

114 Reviews of Bill Thorpe

June 02, 2025

Dealership Rating
Employee Rating

Excellent experience! Thank you Jeff Ashbrook, Bob Drollinger and Bill Thorpe for your top notch customer service. It was the best we have received from any dealership. More

by themulheims
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Ashbrook, Bob Drollinger

May 30, 2025

Dealership Rating
Employee Rating

They are very professional they care about the customer I know my truck will be done on time 🇺🇸 More

by mcgeorge0462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 23, 2025

Dealership Rating
Employee Rating

Carson is always friendly, accommodating and knowledgeable. Handles everything with professionalism & thoroughness. The service is always complete and done correctly the first time. More

by beckylr5757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Byers Ford responded

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Carson. Providing friendly, professional, and thorough service is something we always strive for, and it’s wonderful to know Carson has delivered just that. We appreciate your trust in us and look forward to assisting you again in the future!

May 13, 2025

Dealership Rating
Employee Rating

Byers Ford has an awesome staff! They are very knowledgeable and proficient. Very thorough. Enjoy talking to them. More

by maof3bz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2025

Byers Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Providing thorough and knowledgeable service is very important to us, and it’s wonderful to know you enjoyed interacting with our staff. We truly appreciate your feedback and look forward to serving you again in the future!

May 13, 2025

Dealership Rating
Employee Rating

I was with the understanding that my oil changes where free since I bought the Highlander there. I was charged over $100.00 for the last oil change. They also said i needed new wipers front and back, I ju More

by Walt Fleak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2025

Byers Ford responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience, and we completely understand your frustration. Regarding the oil change cost, we’d like to clarify any misunderstandings about the terms of your service plan. If you believed the oil change should have been included, we’d be happy to review your purchase records to ensure everything is accurate and transparent. Additionally, we apologize for the recommendation regarding the rear wiper. This clearly doesn’t align with the high standards we strive for, and we’ll address the matter with our team to ensure proper attention to detail moving forward. Your satisfaction is important to us, and we’d appreciate the opportunity to make things right. Please feel free to reach out so we can assist further. Thank you again for bringing this to our attention.

April 29, 2025

Dealership Rating
Employee Rating

Brought car in for oil change no appointment was necessary Carson got it right in and was done in a timely manner More

by fomoco52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 25, 2025

Dealership Rating
Employee Rating

Timely and accurate quote on service estimate Value pricing friendly and very convenient time slots More

by larry.list
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Morgan, Greg Maynard

April 25, 2025

Dealership Rating
Employee Rating

Fast and efficient process. Our sales rep, Mark Morgan, was fantastic. Very knowledgeable and honest. More

by britta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Morgan

March 10, 2025

Dealership Rating
Employee Rating

Mark and Bill were great to work with and having the CarFax report available online for your used car inventory was the reason I went with your dealership. Thanks all! More

by Kim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Morgan

March 09, 2025

Dealership Rating
Employee Rating

Mark Morgan was great salesman , answered all my questions! My Truck had to go back into service because the actuator and a connector were bad service rider Carson was great answered all my questio More

by anner54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Morgan , Carson Trafzer , tech.- Lian Gray

1
...

Dealership Inventory (255 Vehicles)

used 2016 GMC Terrain car, priced at $12,366
2016 GMC Terrain
used
Quicksilver Metallic exterior
Automatic
Front-wheel Drive
new 2025 Ford Bronco Sport car, priced at $41,192
2025 Ford Bronco Sport
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2025 Ford Maverick car, priced at $29,675
2025 Ford Maverick
new
White exterior
Automatic
All-wheel Drive
new 2025 Ford Escape car, priced at $38,770
2025 Ford Escape
new
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
All-wheel Drive
new 2025 Ford F-350 car, priced at $74,270
2025 Ford F-350
new
Silver exterior
Automatic
Four-wheel Drive
used 2019 Ford F-150 car, priced at $36,379
2019 Ford F-150
used
Agate Black Metallic exterior
Automatic
Four-wheel Drive