Bill Parks | Page 5

Hello, I’ve own Fords for over 40 years and 2 of them were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was to were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was told that tech wouldn’t be able to diagnose the problem till next day. I received a call at 12:30 am that day with an estimate of $5600. I was informed that entire sunroof needed to be replaced excluding the glass. The arms, track, cables, frame and motor were to all be replaced. I declined the repair and picked it up that afternoon at 3:00pm. before I left dealer ship my wife noticed that the rubber thing (concertina blind) was ripped. The service manager did check inventory and gave me the replacement part to have sunroof repair shop replace? Well that shop did replace it. and repair the broken arm( according to them a very common issue). The diagnosis and repair was done in a 4 hour period of time, Also for a cost of $795. A huge difference in repair costs a long with a huge trust issue with Napleton ford. Thanks Robert Marcowka More

Report | Print

Excellent service. Pick up and drop off of my vehicle was a huge plus. I highly recommend Napleton! Pick up and drop off of my vehicle was a huge plus. I highly recommend Napleton! More

Report | Print

Helped me out when they didn’t have to which was greatly appreciated. Ford motor company itself completely sucks but this dealership took care of me. appreciated. Ford motor company itself completely sucks but this dealership took care of me. More

Report | Print

Had a Wednesday appt. Car looked at on Thursday needed part which would be delivered from warehouse Friday morning at 6 am. Car would be fixed by 10 am. Never got a call Car looked at on Thursday needed part which would be delivered from warehouse Friday morning at 6 am. Car would be fixed by 10 am. Never got a call so called at 11 am Friday only to find out the service advisor on my car had the day off. The labor amount had no explanation 599.90 to replace an oxygen sensor. Also paid $3 to use credit card to dealership plus $22 to use link to pay bill. Lin More

Report | Print

Unfortunately the work was not completed because of supply chain out of stock. Bill Parks was vey professional and friendly. Thanks supply chain out of stock. Bill Parks was vey professional and friendly. Thanks More

Report | Print

You Customer service was very professional and Knowledgeablele and the Uber home was beyond the help for me. Thanks Bill Knowledgeablele and the Uber home was beyond the help for me. Thanks Bill More

Report | Print

Bill Parks, Senior service advisor, helped me to get my oil change expedited, and at the appropriate rate. He answered all my questions. oil change expedited, and at the appropriate rate. He answered all my questions. More

Report | Print

It’s the best dealer ever the best people the best Customer Service the best team Customer Service the best team More

Report | Print

Efficient service. Everything was fully explained and costs clearly disclosed. The work was completed as promised. Everything was fully explained and costs clearly disclosed. The work was completed as promised. More

Report | Print

They got me in same day and the work was done in a timely manner manner More

Report | Print