Bill Kendall

Friendly and helpful. Service team was excellent. The mechanics are helpful and professional. Will continue to go back. Service team was excellent. The mechanics are helpful and professional. Will continue to go back. More

by mdestefano914 Verified Customer Verified Customer

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No good never in my life going a gain I never had seen service like that service like that More

by kangri70 Verified Customer Verified Customer

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Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More

by EFRAIN168 Verified Customer Verified Customer

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They were very pleasant very informative and very patient they made it easy to decide that they were the dealership for us they made it easy to decide that they were the dealership for us More

by gregalanritchie Verified Customer Verified Customer

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I just had the experience of purchasing a GMC Denali from Empire Buick GMC of White Plains.. I had the pleasure of dealing with Mr Austin Ward of Empire Buick and the experience was nothing short of professi Empire Buick GMC of White Plains.. I had the pleasure of dealing with Mr Austin Ward of Empire Buick and the experience was nothing short of professional ..Thank you for making the transaction smooth and easy. . More

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Robert Acerbo is great sales person. He did not pressure me into anything I didn’t like. I asked him to look into vehicles that where part of the Empire Auto group site and he did his He did not pressure me into anything I didn’t like. I asked him to look into vehicles that where part of the Empire Auto group site and he did his best on getting me the proper info and Availability of the Vehicles. More

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I was well served and very appreciated with the work done on my car.thank you on my car.thank you More

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I am so glad I had Ryan Nimmo as my certified specialist. Ryan is very professional and he listens to me and what I want he show that he is concern and caring about what kind of car I want. Thanks a million Ryan is very professional and he listens to me and what I want he show that he is concern and caring about what kind of car I want. Thanks a million Rayan you are the Best! My family greatly appreciate you very much! More dealership should have someone like you in their team. Thanks a million again for selling me my 3rd truck💜 More

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Great service,very helpful, understanding Cares explains ,deals ,helps trustworthy Clean,good environment knowledgeable. Patience. explains ,deals ,helps trustworthy Clean,good environment knowledgeable. Patience. More

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We had the best experience leasing our latest vehicle through Empire Buick GMC. Our salesman, Ryan Nimmo was knowledgeable about all the vehicles and their options and very patiently answered all of our through Empire Buick GMC. Our salesman, Ryan Nimmo was knowledgeable about all the vehicles and their options and very patiently answered all of our questions. The Finance Manager, Rob Horton made signing the paperwork a breeze and we were on our way in our new car in no time. I highly recommend Empire Buick GMC! More

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