Bill Harada | Page 4

The dealership”is well laid out and has a great atmosphere. The people who work in all departments are friendly and helpful. We just bought our 2nd Clubman and would highly recommend this dealers atmosphere. The people who work in all departments are friendly and helpful. We just bought our 2nd Clubman and would highly recommend this dealership. More

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Unfortunately what I expect from a dealership. All about the sale, not about the follow through. They never mailed the title of the vehicle to us as promised(they wanted to wait for funds to clea All about the sale, not about the follow through. They never mailed the title of the vehicle to us as promised(they wanted to wait for funds to clear). After waiting a few weeks we called to check on what was taking them so long(funds cleared in 48hrs from sale). They said it was sitting on a desk at the dealership. Now we'll probably have late registration fees due to their negligence as we're rushing to get tax/title/registration completed. Since we couldn't spend 4hrs at the dealer that day with family events. The Mini Dealer said we could stop back the following weekend after purchase.We showed up that Saturday, dropped it off. Said it would take ~1hr... and after 3 hrs at the dealer when we came back hadn't finished it. They said it was because we got bumped to another car selling that day. We could come back another weekend to have it done. That's more time/money to drive across the city for something that should've been done right the first time. Bill was great, everything thereafter brought up memories of why I stay away from dealerships when I can. PS: We're now taking the vehicle purchased into the Mazda dealer for warranty work. The vehicle began to exhibit front end suspension pops 2 days after taking it home. When I inquired at the Mini dealer what service was performed while it was there. They mentioned an alignment was performed. More than likely something wasn't torqued to spec. Probably nothing serious, but an annoyance that continues on with the theme of the my experience there. More

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Couldn't be happier with Arman and the crew at Mini St. Louis! They are truly a team: helpful, professional, welcoming, thorough. Bill is a great resource and John Smith is fantastic! Louis! They are truly a team: helpful, professional, welcoming, thorough. Bill is a great resource and John Smith is fantastic! More

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Bill Harada is a delight to work with for new or pre-owned sales. This was my fifth Mini since 2005 but the first pre-owned. Service and Parts departments are top notch. Happy to be back in the Mini pre-owned sales. This was my fifth Mini since 2005 but the first pre-owned. Service and Parts departments are top notch. Happy to be back in the Mini family! It feels like coming home. More

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Stopped by Mini of St Louis while in town for other purposes, as I was looking for a new car. I had searched the internet, and it seemed that finding a Mini Hardtop S w/6 speed, low mileage, and within purposes, as I was looking for a new car. I had searched the internet, and it seemed that finding a Mini Hardtop S w/6 speed, low mileage, and within the budget I wanted to spend was somewhat difficult. I was hoping I would come across one there. I was introduced to Bill and said I wanted a reasonably new, low-mileage S with a stick. Bill said he had one. Bill was straightforward to work with. Not pushy and was friendly. He brought the car around. We discussed all the specs, and I took it for a drive. We quickly settled on the purchase price. As an Illinois resident, they made things simple, paying all the taxes, licensing, etc., for Illinois. I purchased the car and drove it 2.5 hours home the same day. I had a pleasant, relaxing sales experience and brought home my 3rd Mini Cooper. Thanks, Bill... and the team, for putting me on the road the same day. More

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First off, I just love my Mini. I've owned it 2 years and it's been a great and fun experience driving it daily. Second, any time I've needed service both Arman and Scott have bee I've owned it 2 years and it's been a great and fun experience driving it daily. Second, any time I've needed service both Arman and Scott have been so helpful and made my visits there efficient, and stress-free. They truly make the customer number one! More

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Mini of St. Louis hands down is one of the best dealerships I have ever used. The knowledge and friendliness of the staff and service technicians are top notch. Louis hands down is one of the best dealerships I have ever used. The knowledge and friendliness of the staff and service technicians are top notch. They have made me a Mini customer for life! More

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My interaction with Mini of St. Louis is primarly with Arman and Bill. Both of whom are very professional and easy to deal with. I look forward to our continued relationship. Louis is primarly with Arman and Bill. Both of whom are very professional and easy to deal with. I look forward to our continued relationship. More

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Amazing experience. I always dread going to a dealership, however Bill and the other employees were so helpful, straightforward, honest, and they didn't push us into an I always dread going to a dealership, however Bill and the other employees were so helpful, straightforward, honest, and they didn't push us into anything. In the end, we ended up trading in our vehicle for our first Mini. This was by far the best experience I've ever had at a dealership! More

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Everyone at Mini St. Louis went out of their way to accommodate me and be sure that my vehicle was serviced properly. Louis went out of their way to accommodate me and be sure that my vehicle was serviced properly. More

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