Bill Gouge
Bill Gouge at Tony Serra Nissan
Refer Me

Bill Gouge

Owner Loyalty Manger

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.4
60 Reviews

Dealership Experience

5 yrs

4.4

60 Reviews

Write a Review

60 Reviews of Bill Gouge

October 14, 2024

Dealership Rating
Employee Rating

Very knowledgeable and helpful. You get that down home comfortable feeling from everyone that works there. More

by johns29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 26, 2024

Dealership Rating
Employee Rating

Quality work has always been performed at reasonable prices scheduling can be difficult at times More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 20, 2024

Dealership Rating
Employee Rating

Service was fast and explained well with everything that they did to the vehicle. Madalyn was wonderful and very courteous with me while I was stressed out. More

by ashley_coe_82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 12, 2024

Dealership Rating
Employee Rating

They're awesome! They Always get everything done quickly. So I don't have to wait to long. More

by Vampiralist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 28, 2024

Dealership Rating
Employee Rating

Great customer service! Would definitely recommend this dealership to my family and friends..Thank you More

by rosetbrown60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kellan Dunigan

Jul 02, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 27, 2024

Dealership Rating
Employee Rating

Extremely rude, not customer friendly. No respect for customer. Shady and unprofessional. Misleading and dishonest More

by garyjoeparker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 29, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

April 27, 2024

Dealership Rating
Employee Rating

The experience was very very good the salesperson was very experienced I look forward to shopping there for my wife a car and here in a few weeks More

by cyberm37
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Mason Isbell , Do not know the sales person's name

Apr 30, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 18, 2024

Dealership Rating
Employee Rating

Very displeased with this dealer ive always heard horror stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to More

by Steve Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 23, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

April 01, 2024

Dealership Rating
Employee Rating

I drove in to see the Cars on the lot. ,I was ready to trade for a newer auto. The people that worked there are really nice and I looked at a number of cars,and wound up trading cars.I More

by cbond78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 16, 2024

Dealership Rating
Employee Rating

They will work with you to make sure you are happy and get you in the car you want. More

by stephy4bama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2024

Tony Serra Nissan responded

Hi Stephy4bama, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

1
...

Dealership Inventory (134 Vehicles)

used 2021 Nissan Titan car, priced at $41,996
2021 Nissan Titan
used
Pearl White exterior
Automatic
Four-wheel Drive
used 2015 Ford F-150 car, priced at $24,989
2015 Ford F-150
used
OXFORD WHITE exterior
Automatic
Four-wheel Drive
new 2025 Nissan Sentra car, priced at $24,885
2025 Nissan Sentra
new
Fresh Powder exterior
CVT
Front-wheel Drive
used 2019 Volkswagen Tiguan car, priced at $15,986
2019 Volkswagen Tiguan
used
Pyrite Silver Metallic exterior
Automatic
Front-wheel Drive
used 2019 Dodge Challenger car, priced at $24,980
2019 Dodge Challenger
used
White Knuckle Clearcoat exterior
Automatic
Rear-wheel Drive
new 2024 Nissan Kicks car, priced at $28,400
2024 Nissan Kicks
new
Monarch Orange Metallic/Super Black exterior
CVT
Front-wheel Drive