Bill Cosenza

Excellent communication from my adviser Bill Left car on Thursday didn’t ready till next wensday due to late arrival of parts Thursday didn’t ready till next wensday due to late arrival of parts More

by MAHBOUI Verified Customer Verified Customer

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The service was professional, efficient, and reliable. Staff ensured smooth maintenance with excellent customer support throughout. Staff ensured smooth maintenance with excellent customer support throughout. More

by Dev Verified Customer Verified Customer

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Bill was great to work with. He was clear on everything that needed to be done on my car. He really worked with me to make things right. He did not push me to do anything I did t He was clear on everything that needed to be done on my car. He really worked with me to make things right. He did not push me to do anything I did t feel comfortable doing. He really made a great experience for me at BMW More

by kurtsom1 Verified Customer Verified Customer

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I had an excellent experience with the BMW West Chester PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I cam PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I came in for, but also checked my car and discovered a recall I wasn’t aware of. They took care of it right away, saving me time and giving me peace of mind. The service was smooth, efficient, and hassle-free. I truly appreciate the attention to detail and the level of care they provided while my car was with them. Highly recommend their service team! More

by Brenda Romeus Verified Customer Verified Customer

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Brought car in for recall. Recall notice said it would take less than an hour. However, I wasn't permitted to wait (it took 7 hours) Recall notice said it would take less than an hour. However, I wasn't permitted to wait (it took 7 hours) More

by CRUISERDAVE1 Verified Customer Verified Customer

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Very hard to get an appointment through the automated system. Had to actually come in to the dealership to make the appointment system. Had to actually come in to the dealership to make the appointment More

by S Roumaniotis Verified Customer Verified Customer

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Bill and the team were great on my last service, thank you. All work done as promised. you. All work done as promised. More

by sassan Verified Customer Verified Customer

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Joe and BMW West Chester are always great. Always helpful always fair. easy to work with. Always helpful always fair. easy to work with. More

by JMILLER70 Verified Customer Verified Customer

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Bill has been my service advisor for years. He is so kind, thorough, professional, and informative. I have had a positive 17 year relationship with this BMW dealership. He is so kind, thorough, professional, and informative. I have had a positive 17 year relationship with this BMW dealership. More

by SBJ-PA Verified Customer Verified Customer

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My biggest concern about getting repairs done at your dealership is the mark up you charge. For instance, the cost of replacing front struts on my BMW at your dealership was over $4000.00. I was able t dealership is the mark up you charge. For instance, the cost of replacing front struts on my BMW at your dealership was over $4000.00. I was able to get the same job done for $1500.00 it was the same thing with tires and brake service. I got the exact same tires that the dealership installed on the front for 50% less to replace my rear tires.i don’t mind paying more to get repairs done at your dealership but not 50% more vs. other shops! More

by VDESHMUKH Verified Customer Verified Customer

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