Bill Brand | Page 6

Fantastic Experience!! FANTASTIC EXPERIENCE!!! My name is Douglas Burack and I want to express what a great Service Department and Truck Sales Department Huffines of Lewi FANTASTIC EXPERIENCE!!! My name is Douglas Burack and I want to express what a great Service Department and Truck Sales Department Huffines of Lewisville has! My experience started at Frisco Dodge and it was not good!  The service department was awful and there was no organization or lack of experience or leadership. They just rush you through and do not want to be bothered.  Not Good!    After several times of bringing my Ram there for service and constantly being told to wait, "no loaner vehicle available" and "we are unable to fix the problem at this time"  plus they just have no respect for my time, I decided to go to Huffines Ram/Dodge of Lewisville as recommend by Chrysler headquarters.  (Now please understand that I live in Frisco, TX and the dealership is only 7 miles from my home, however, I would rather drive 22 miles to get to Huffines Ram/Dodge of Lewisville because I truly believe the service is 100% better)  This was a great suggestion, because there I met the best and most through service representative: Chris Tucker and his supervisor Philip McLean who also helped in my RAM service which was fantastic.  I was also very impressed that General Manger of Service: Scott (Unknown last name) was also involved with my services on my truck.  These men all together plus the other service adviser's work together as a true team and help each other out as well as take the time to help and work with customers coming in for service.  These people are amazing, caring and personal. They really listened to my issues, took notes, always put me in a loaner vehicle and constantly kept in touch with me. I also want to give credit to the crew on the driveway and thank some of the mechanics who came out and took the time to speak with me. Just a great experience! I later decided I wanted a new Ram and spoke with salesman John Sheppard. This guy is great. Not pushy, listened to my needs and kept in touch all the time by text!  Gee, I thought I texted a lot!  After weeks of looking for the right truck, reality set in once I saw the price of the new Ram numbers and decided the price was out of my budget.  John did not stop there, he recommended I speak with Rafael Garcia in pre-owned sales. So I went to the other lot to look at pre-owned trucks.  Another great experience!  Allow me to explain! In the pre-owned department my first contact was with Darrell Smithey, Pre-Owned Sales Manager. This guy is awesome, friendly, personable and knowledgeable. He then set me up with Rafael Garcia, as my sales representative. Rafael is amazing, knowledgeable and extremely through. He helped me with a beautiful pre-owned Ram Truck and both he and Darrell worked with me to stay within my budget, while selling me a 2014 RAam 2500 for a great price and in great condition!  These two men were true to their word, making sure the truck I bought was perfect to my expectations. This truck was clean, detailed, inspected, filled with gas and came with a free 3 month or 3,000 mile warranty (on the drive-train) without my asking!  I have to say, the overall experience was simply great and comfortable with no pressure and was fun. I have told so many of my friends about this experience and I highly recommend Huffines of Lewisville, TX.  I also want to thank Bill in the finance department.  He stayed late working to find me a great rate.  He even called to check on me the next day and sent all my paperwork to me saving me a trip back to Huffines.  You may ask....why am I writing this?  Because I understand customer's and people. Normally, you only hear the bad news or problems.  I wanted to let everyone know that there were no problems at this dealership.  All the people at Huffines's of Lewisville are fantastic.  Seriously, if you need a new car or truck, even pre-owned, they have a great selection.  My experience was truly great and I wanted to put it out there for all to see and read!   Thank you Huffines. Doug Burack More

by DOUGLASBURACK Verified Customer Verified Customer

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Quick & easy....just like I wanted I own a business in Lewisville and came in with a specific need and price and not wanting to spend a lot of time looking or haggling over price. David I own a business in Lewisville and came in with a specific need and price and not wanting to spend a lot of time looking or haggling over price. David Webb was able to get me what I wanted and pretty darn close to what I wanted to spend. I appreciate being able to buy a truck and get in and out within an hour! I also wanted to pay with a credit card,and he made that happen too. Thanks to David and Bill for making my purchase easy. Marcus Mears Macarthur 121 Tire and Service More

by marcusmears Verified Customer Verified Customer

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No Hassle Pricing They don't kill you with all of the unnecessary fees, they don't hound you, nor try to "sell" you. Transactions are pretty easy here. They don't kill you with all of the unnecessary fees, they don't hound you, nor try to "sell" you. Transactions are pretty easy here. More

by meeka.greenman Verified Customer Verified Customer

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Great buying experience Buying a Rubicon was a great experience. They went above and beyond to ensure that I was completely satisfied. De’Arien was the ultimate sales profe Buying a Rubicon was a great experience. They went above and beyond to ensure that I was completely satisfied. De’Arien was the ultimate sales professional! More

by b4dave Verified Customer Verified Customer

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Great service and staff Great reception upon arrival from Oklahoma. Vehicle was super clean inside and out. Salesman was knowledgeable and helpful. Would highly recommend Great reception upon arrival from Oklahoma. Vehicle was super clean inside and out. Salesman was knowledgeable and helpful. Would highly recommend Huffiness, worth the drive. More

by Ray Verified Customer Verified Customer

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Focus on Customer Satisfaction I came in several months earlier to look at some trucks and despite the fact I was not ready to buy at that time, Patrick spent considerable amount of I came in several months earlier to look at some trucks and despite the fact I was not ready to buy at that time, Patrick spent considerable amount of time assisting me and candidly answering my questions. So I went back to him when I was ready to buy 6 months later. I knew exactly what I wanted and Patrick (and others) worked to ensure the truck I wanted to purchase was made available to me. There was no attempt to steer me in another direction; rather, they helped to ensure I was satisfied. Patrick is an excellent salesman and knows the products he sells. More importantly, the focus was on customer satisfaction rather than just selling a vehicle. An important distinction for me in choosing a dealer. More

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Buying experience Everything was better than expected! We bought a truck for well under msrp. I feel we got a great deal. My wife was pleased, so we are all good! Everything was better than expected! We bought a truck for well under msrp. I feel we got a great deal. My wife was pleased, so we are all good! More

by jmrekieta Verified Customer Verified Customer

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Great dealership! Best experience at a car dealership I've ever had. Listened to what I said and worked with me to meet y goals. I will definitely recommend the to anyo Best experience at a car dealership I've ever had. Listened to what I said and worked with me to meet y goals. I will definitely recommend the to anyone. More

by LisaP Verified Customer Verified Customer

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New Ram 1500 Larmie I searched every dealership for a Ram 1500 that had the options I was looking for. I did visit other deanships and even test drove a few trucks. I f I searched every dealership for a Ram 1500 that had the options I was looking for. I did visit other deanships and even test drove a few trucks. I finally stopped by Huffines and they had the truck with all the options I wanted and even some extras. Daniel Rosas was my salesman and he did a fantastic job. I have bought several vehicles over the years and this was by far the easiest transaction on a new vehicle I have ever done. Daniel was very professional and he worked very hard to get the price I was asking for on my trade and on the new truck. I couldn't be happier. Thanks Daniel. I would also like to thank Bill Brand that completed my sale. He informed me of all the options available during the finance with no pressure on adding additional items. Each employee from managemet, parts and finance came to greet me while I was waiting for my paperwork to be compiled to introduce them self and let me know if I needed anything they were there to help. Low pressure, very professional and easy transaction. If your are in the market for a new vehicle I would highly recommend Huffins in Lewisville. More

by T Burton Verified Customer Verified Customer

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Awesome The service was great. I got the a great vehicle at a great price and I felt like the atmosphere was especially friendly and nice. Larry was super coo The service was great. I got the a great vehicle at a great price and I felt like the atmosphere was especially friendly and nice. Larry was super cool, and the whole process was pretty quick after I decided which car I felt was the best one for me. More

by jacob.r.stiff Verified Customer Verified Customer

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