Beth Gee

Car in the shop 9 times. Done with Walker after purchasing 8 cars in past Done with Walker after purchasing 8 cars in past More

by AQUILAR Verified Customer Verified Customer

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Walker Ford, as far as communication is concerned, is severely lacking. My transmission in my 2020 Explorer xx started acting up while I was out of state on vacation. I called the dealership, spoke with severely lacking. My transmission in my 2020 Explorer xx started acting up while I was out of state on vacation. I called the dealership, spoke with the service manager and explained the situation. He advised me that they were backed up on transmissions, they only have one guy who works transmissions, told me to bring it up and they will get it in the queue. I had the vehicle towed there, got a rental, and asked them to please advise me when the vehicle I arrived. That was Friday at noon. Monday I started calling at 0800, left 2 voice mails, and didn't get confirmation until almost 11, when I called back again, that my vehicle was there. I had an extended warranty on the vehicle, I explained this to the manager, provided the info on the warranty company, and told him that my warranty wouldn't pay for a rental until it was diagnosed. I wasn't asking to be moved to the front of the line for repair, I was asking for the diagnoses to be done in a timely manner, and to be told once it was done so I could get my rental car covered. After an entire week of being at the shop, and no word yet on the situation I called for an update. It took several attempts, several voicemails and 7 hours to get someone to tell me my car hadn't even been looked at yet. Wednesday of the following week I called back again for a status, after the same run around I was told they would try to get him to look at it today. My car has been at the shop for 10 days now, and no one has even looked at it. At this point I just sat back and waited for word on what was wrong with my transmission. Fast forward, it is day 20 and they call and tell me my car is ready to pickup. Well, I would have been happy to hear that, had I known it had been looked at, what was wrong with it, when it would be ready, I don't know, ANYTHING. But now I have to figure out how to get back to FL to get my car. If I had been advised of the diagnosis, I could have gotten a rental car through my warranty and that would have alleviated this issue, but I never got a call until the car was completed. So I got a rental, drove to xx Pete-Clearwater airport to drop it off and called Ford on the way to see if they had a courtesy van that could pick me up. Yes, I was informed, and it would be leaving the dealership at just about the time I was arriving at the airport, 10 a.m. She said the driver would call me when he left, that he may have others to drop off or pick up, but would call me to let me know a timeline. At 1020, when I still hadn't heard from him, I got a cab. I arrived at Walker Ford, was taken to the cashier to get my paperwork and had a horrible experience with that woman as well. There was a folder of paperwork for my vehicle, rather thick, and I was surprised since it was just for the transmission. I asked for a copy of the folder, for my records. She said sure, then began removing items from the folder and setting them aside, one of which was the confirmation of payment from the warrant company. I asked her to please make a copy of that as well. She began reading the various documents to me, trying to explain what they were. I still had a 7 hour drive ahead of me and stopped her by saying "Ma'am, I really don't care what the documents say, I would like a copy of them for my records." After several back and forths, she came back without the payment confirmation. The invoice had a total cost, but no mention of payout, so I again asked for the confirmation. I was told I couldn't have it as it was a 3rd party payout and confidential. We went back and forth and she final pushed it at me and walked away. I have owned 13 Fords since 1991,and NEVER had this terrible of an experience with a dealership, or a vehicle fort that matter. If you've got time to wait and don't care whats going on, give them a try, but if you like customer service, go elsewhere. I will. Bad job Walker Ford. More

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Courteous and attentive advisers. Kept me informed about the status of my vehicle . Work was completed in a timely manner Kept me informed about the status of my vehicle . Work was completed in a timely manner More

by jgilliam62 Verified Customer Verified Customer

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These guys were awesome! Really got us out of a catastrophe and were fantastic to work with. Highly, highly recommend! Really got us out of a catastrophe and were fantastic to work with. Highly, highly recommend! More

by JASON.GREGORY Verified Customer Verified Customer

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The 2 people i interacted with were friendly and very helpful. The Service Advisor was always pleasant Nd answered my questions. The woman that processed my loaners was helpful and a delight. helpful. The Service Advisor was always pleasant Nd answered my questions. The woman that processed my loaners was helpful and a delight. More

by BRADLEY.LOTZ Verified Customer Verified Customer

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Great service as always. Took good care of me in a timely manner. Solved all my issues Took good care of me in a timely manner. Solved all my issues More

by BOUDA2265 Verified Customer Verified Customer

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Good repair. But difficult to get ahold of my service advisor Steve although he was having trouble getting infonfrom my insurance company But difficult to get ahold of my service advisor Steve although he was having trouble getting infonfrom my insurance company More

by carolcc331 Verified Customer Verified Customer

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Good service. Clean shop lots of inventory. Good location. Nice clean waiting room area with coffee Clean shop lots of inventory. Good location. Nice clean waiting room area with coffee More

by JUDY_GUIGON Verified Customer Verified Customer

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The staff at Walker Ford are outstanding. Great service. They really care about us the costumers. Thanks again. Great service. They really care about us the costumers. Thanks again. More

by jamesjr1969fl Verified Customer Verified Customer

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Came in just to look and drove off in a new Bronco sport so thank you Dushon Lyte. Everyone was friendly and eager to help get me where I needed to be on payments. A big thank you to Tracy Affrunti for help so thank you Dushon Lyte. Everyone was friendly and eager to help get me where I needed to be on payments. A big thank you to Tracy Affrunti for helping me get a lift, tires and a few other goodies set up and scheduled to be put on. So excited to be a owner of such an awesome vehicle. Thank you Walker Ford More

by carrie.hylton Verified Customer Verified Customer

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