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Bernard Gunn

Overview Reviews (112)

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Bernard Gunn

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Bernard Gunn

Service Manager

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.6

112 Reviews

Overview Reviews (112)

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English

4.6

112 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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112 Reviews of Bernard Gunn

February 16, 2025

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We dropped our car off on Thursday afternoon. It was dropped off for an inspection oil change. We got a call on Friday morning, but the windshield wipers wooden pass inspection and service person It was dropped off for an inspection oil change. We got a call on Friday morning, but the windshield wipers wooden pass inspection and service person recommended transmission change cabin filter wife called around 2 o’clock service person said it would be done in 15 minutes And when we got there 230 2:45 wasn’t done didn’t do the Transmission flush and we did a good hour paid for what was done and left. Very disappointed. I came to use because I didn’t Like O’Reilly service in past two years I had an inspection gladiator flush that bill was 800 and some dollars I bought Wheels which was three grand From the parts department, I don’t know what to tell you very disappointment More

by THOMASFLAGIELLO

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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February 02, 2025

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Service writer was fantastic! He took the time to tell me what was exactly wrong with my wives car. He took the time to tell me what was exactly wrong with my wives car. More

by Joe

Verified Customer

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Recommend Dealer

Yes

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Feb 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Joe! We're so glad to hear that our service writer was able to take the time to explain exactly what was going on with your wife’s car. Clear communication is so important to us, and we're happy we could provide that for you. We appreciate your feedback and look forward to helping you again!

January 26, 2025

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The staff was friendly, the service was fast and efficient, and it was reasonably priced. efficient, and it was reasonably priced. More

by GLAM1964MR

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We're so glad to hear that our friendly staff and efficient service made your experience positive. We always strive to offer fair pricing, so it's great to know you were happy with that as well. We appreciate your feedback and look forward to serving you again!

January 20, 2025

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Great dealership to do business with. Sales, Service, and Finance offer fair pricing and value your time and appreciate your business. Sales, Service, and Finance offer fair pricing and value your time and appreciate your business. More

by GR8GRNZ

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Michael Strohmetz, Perry Bonifazi

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Jan 21, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

January 17, 2025

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Lost wheel key cost me a new set on a new 2025 truck. The people are great service is wonderful The people are great service is wonderful More

by DOWNINGTOWNWEST215@gmail.com

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller

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Jan 17, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We’re sorry to hear about the lost wheel key, but we’re glad to know that our team and service met your expectations. We truly appreciate your understanding and are happy to hear you had a positive experience despite the situation. If you need anything further, don't hesitate to reach out—we're here to help!

January 13, 2025

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Someone lost my wheel lock key Amazing though they could put new tires on my truck With a spare lock key they found in the shop could put new tires on my truck With a spare lock key they found in the shop More

by DOWNINGTOWNWEST215@gmail.com

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Luis Jimenez

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Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We’re glad we were able to get new tires on your truck and find a spare lock key for you. We understand how frustrating it can be when things don’t go as planned, but we’re happy we could resolve the situation. If you need any further assistance, please don't hesitate to reach out. We appreciate your understanding!

December 31, 2024

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Courteous and professional people in service. Picked up vehicle at my work today and returned it when it was done. The invoice was electronic and payment was easy.!Would recommend! Picked up vehicle at my work today and returned it when it was done. The invoice was electronic and payment was easy.!Would recommend! More

by CINDYHALDEMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez

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Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our service team. It’s great to know that the convenience of picking up and returning your vehicle, along with the easy electronic invoice and payment, made the process seamless for you. We truly appreciate your recommendation and look forward to serving you again in the future!

December 08, 2024

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This dealership Ed’s professional and very professional and delivered the work in the stated time and delivered the work in the stated time More

by CONCORDE_16

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller

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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Concorde! If there is anything else we can do to help just let us know! Have a great day!

November 25, 2024

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Great service. I will do my annual service again. My car was picked up in the morning and returned in the afternoon when service was completed. I will do my annual service again. My car was picked up in the morning and returned in the afternoon when service was completed. More

by Bill chen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

November 21, 2024

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Vin was awesome. Excellent service. Highly recommended advisor. Took care of my warranty when I did not know I still had coverage. Excellent service. Highly recommended advisor. Took care of my warranty when I did not know I still had coverage. More

by TEALSEARAY1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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Bernard Gunn

Service Manager

Faulkner Buick GMC West Chester, INC.

112 Reviews of Bernard Gunn

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