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Bernard Gunn

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Bernard Gunn

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Bernard Gunn

Service Manager

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.6

121 Reviews

Overview Reviews (121)

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English

4.6

121 Reviews

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121 Reviews of Bernard Gunn

March 26, 2025

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Employee Rating

Very good at diagnostic and quick turnaround time on repairs. We have been using them for over 12 years and always had great success. repairs. We have been using them for over 12 years and always had great success. More

by BTAILBONE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Mar 27, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust in us over the past 12 years! We’re so happy to hear that our diagnostics and quick turnaround time have consistently met your expectations. Your loyalty means a lot to us, and we look forward to continuing to provide great service for you in the future!

March 16, 2025

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Great dealer and great service! Experienced team with unbelievable customer care. They are the absolute best!! Experienced team with unbelievable customer care. They are the absolute best!! More

by GTONY0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Rusty Miller, Luis Jimenez , Vince

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Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're so glad to hear that you had such a positive experience with our team. Providing exceptional customer care is our top priority, and it's great to know that it made such an impact on you. We truly appreciate your kind words and look forward to helping you again in the future!

March 14, 2025

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Your work was quick and well done. Loved that the car was cleaned, shiny tires. Loved that the car was cleaned, shiny tires. More

by MIMI.MCGOWAN1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear you loved the quick service and the shiny tires. We appreciate your feedback and look forward to working with you again!

March 12, 2025

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always have a good experience when dealing with Faulkner Buicks service department. Good communication and fixed right Buicks service department. Good communication and fixed right More

by TSWEENEY20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez

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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear that you've had a positive experience with our service department. We strive to provide great communication and ensure that everything is fixed right the first time. We appreciate your feedback and look forward to serving you again!

March 11, 2025

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Service at the dealership has been completely satisfactory and the workmanship produced excellent results, exceeding expectations. satisfactory and the workmanship produced excellent results, exceeding expectations. More

by ewchurchv

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Rusty Miller, Luis Jimenez, Brianna Holmes , Dan from bodyshop

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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience with our service department exceeded expectations and that the workmanship met your standards. We truly appreciate your trust and look forward to continuing to provide you with excellent service in the future!

March 11, 2025

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Always a great job done never had any problems and we love Leslie She does a great job love Leslie She does a great job More

by Langslawncare99

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

March 10, 2025

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Employee Rating

Unbelievable knowledge and professionalism. They kept me in the know which was greatly appreciated. This is the only service team that ever handle the repairs on my trucks. They kept me in the know which was greatly appreciated. This is the only service team that ever handle the repairs on my trucks. More

by GTONY0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Rusty Miller, Luis Jimenez, Brianna Holmes , Vince from service

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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We’re thrilled to hear that our team’s knowledge and professionalism stood out to you. Keeping our customers informed is something we prioritize, so it’s great to know you appreciated that. We’re honored to be the only team you trust with your truck repairs, and we look forward to continuing to provide you with excellent service in the future!

March 02, 2025

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Service for my car has always been excellent from scheduling to pickup. Leslie is great! scheduling to pickup. Leslie is great! More

by Melissa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Melissa! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

February 26, 2025

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Reliable local dealership in West Chester area. Good service, but make sure to call if you want a waiter appointment. Preferred over local dealership in DE, less crowded, better wait room. Good service, but make sure to call if you want a waiter appointment. Preferred over local dealership in DE, less crowded, better wait room. More

by Scott

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, Dave McQuiston, Brianna Holmes

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Feb 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, Scott! We're happy to hear that you find our dealership reliable and prefer it over others in the area. We’re glad you enjoyed our service and the waiting area. We also appreciate the heads-up about calling ahead for appointments—great advice for others! We look forward to seeing you again soon and continuing to provide you with excellent service.

February 16, 2025

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Employee Rating

We dropped our car off on Thursday afternoon. It was dropped off for an inspection oil change. We got a call on Friday morning, but the windshield wipers wooden pass inspection and service person It was dropped off for an inspection oil change. We got a call on Friday morning, but the windshield wipers wooden pass inspection and service person recommended transmission change cabin filter wife called around 2 o’clock service person said it would be done in 15 minutes And when we got there 230 2:45 wasn’t done didn’t do the Transmission flush and we did a good hour paid for what was done and left. Very disappointed. I came to use because I didn’t Like O’Reilly service in past two years I had an inspection gladiator flush that bill was 800 and some dollars I bought Wheels which was three grand From the parts department, I don’t know what to tell you very disappointment More

by THOMASFLAGIELLO

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Bernard Gunn

Service Manager

Faulkner Buick GMC West Chester, INC.

121 Reviews of Bernard Gunn

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