Berna Aguirre
Berna Aguirre at Southern Acura Newport News
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Berna Aguirre

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
74 Reviews
4.9

74 Reviews

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74 Reviews of Berna Aguirre

November 22, 2024

Dealership Rating
Employee Rating

Working with Cisco and his team is always pleasant. They keep me informed through the process More

by Sharlikamason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

November 22, 2024

Dealership Rating
Employee Rating

Kevin always welcomes me by name and makes my visit enjoyable. Takes care of my car service in every way. More

by Pbrutledge16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

November 21, 2024

Dealership Rating
Employee Rating

Service was good. Kevin was very kind and knowledgeable. I will ask for him on our next visit. More

by RTODD6454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

November 18, 2024

Dealership Rating
Employee Rating

I have always been very satisfied with the service at the Southern Acura in Newport News, VA. They have always been able to fit me in to accommodate my schedule. Thanks for having a great team in the service More

by HWALTHALL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek , Jessica

November 16, 2024

Dealership Rating
Employee Rating

Kevin and the service team are always helpful and kind. They are mindful of any issues pertaining my vehicle. More

by MSPENCER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

November 08, 2024

Dealership Rating
Employee Rating

The service was great and they completed my car in a timely manner. I just wish that you still did the car wash and vacuum. More

by val.jackson_1960
Service Price Transparency
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Recommend Dealer
Yes

November 08, 2024

Dealership Rating
Employee Rating

Cisco & David were very professional. Had me in and out like they promised. Love working with Southern Acura More

by JMILTY1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

November 08, 2024

Dealership Rating
Employee Rating

Professional, yet friendly atmosphere. Clearly explained everything that was being done. Found a recall I didn’t know about, and took care of it while they had the car! More

by Kboyette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 27, 2024

Dealership Rating
Employee Rating

Service was great, the waiting room was comfortable, the staff very courteous and knowledgeable and plenty of water. More

by mrrnscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Oct 30, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 15, 2024

Dealership Rating
Employee Rating

I have a very good rapport with both my service advisor Mr. Kevin Rafeek, and still a very good rapport with my car sales man Daryl Hoe, and everyone else’s their at Southern Acura. I moved an hour and 20 More

by TRENNA_1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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