Berna Aguirre
Berna Aguirre at Southern Acura Newport News
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Berna Aguirre

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
105 Reviews
4.9

105 Reviews

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105 Reviews of Berna Aguirre

January 02, 2025

Dealership Rating
Employee Rating

I had my 2007 RDX. in for VA SAFETY INSPECTION and routine service on Friday 12/27. I worked with Jessica Goodale she was very professional/knowledgeable. I was extremel More

by 2WJONESJR
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

January 01, 2025

Dealership Rating
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Great customer service and work on my vehicle! I also received a car wash as well. More

by STEVENSCRAIGE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

January 01, 2025

Dealership Rating
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I’ve had my suv serviced here since I purchased it in 2018 when it was Hall. The service staff has always been friendly and professional! More

by THREETCHA1
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Recommend Dealer
Yes

December 31, 2024

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Employee Rating

Very pleased with the service department. Easy to work with, keeps you informed of the vehicle status, and professional. I’ve been coming to this Acura dealer/service since 2011. More

by dlum
Service Price Transparency
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Recommend Dealer
Yes

December 28, 2024

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I have taken my car to this location for years and have always had excellent service! I would recommend you experiencing the difference. Customer for life. More

by ray711241
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

December 24, 2024

Dealership Rating
Employee Rating

Outstanding service and customer service . Mr. Cisco Lugo did a great job booking an appointment for me. More

by ODRA7290
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

December 24, 2024

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Employee Rating

Everyone was very courteous. The service was excellent. The service was completed in a timely manner. More

by aepp65
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

December 23, 2024

Dealership Rating
Employee Rating

Can you help me understand why no one in Service hasn’t men anything about class action lawsuit against Acura for parasitic battery drain due to accessories or hands free link per The Honda Group sold abou More

by Phatee77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

December 22, 2024

Dealership Rating
Employee Rating

There was a state inspection; waiting time was less than an hour. Wait room was comfortable. More

by JJACKSON09
Recommend Dealer
Yes

December 21, 2024

Dealership Rating
Employee Rating

Kevin is a consulate professional! His customer service and attention to detail is stellar! Outstanding Service Manager More

by KDUNCAN757
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

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