Ben Kranitz | Page 54

Ben Kranitz and Evan Wirt at Lexus of Milwaukee are ROCKSTARS. After a long day of car shopping and hopping from dealership to dealership, I came to Lexus of Milwaukee. I was exhausted and was treated ROCKSTARS. After a long day of car shopping and hopping from dealership to dealership, I came to Lexus of Milwaukee. I was exhausted and was treated warmly and experienced exceptional customer service by Ben and Evan. At every touchpoint during the entire sales process, I received superior customer service from these two professionals. I will definitely refer my friends and family to Lexus of Milwaukee and to Ben and Evan. But the best part of all? I purchased the coolest, cleanest, hottest-looking Jeep Wrangler on the planet at Lexus of Milwaukee! More

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This is at least my 5th or 6th purchase or lease from Lexus. I have grwon accustomed to certain level of service, and this transaction measured up to my expectations. Lexus. I have grwon accustomed to certain level of service, and this transaction measured up to my expectations. More

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Great experience purchasing a Infiniti gx30 at Lexus of Milwaukee in glendale. Ben made the whole process easy! Will use them again for future car purchases. Milwaukee in glendale. Ben made the whole process easy! Will use them again for future car purchases. More

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Loved Ben for his great service and getting me my dream car. He was pleasant and knowledgeable. I plan to return in three years for another Lexus! car. He was pleasant and knowledgeable. I plan to return in three years for another Lexus! More

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I’ll give Lexus of Milwaukee a 4.5 Star Rating. Past few years, they give me outstanding service on my 2015 RX350 - purchased it from another dealership. Recently, they give me a good deal exchanging and l years, they give me outstanding service on my 2015 RX350 - purchased it from another dealership. Recently, they give me a good deal exchanging and leasing a new 2020 RX 350. Ben was true to his word following up on a verbal agreement. More

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Very helpful and friendly ,approachable always have answere,easy to talk to,explains well.not pushy,highly recommended,’makes you feel comfortable does not pressure you answere,easy to talk to,explains well.not pushy,highly recommended,’makes you feel comfortable does not pressure you More

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My experience there was absolutely amazing! Ben did an amazing job getting my husband and I exactly what we wanted! At the price we wanted to pay too, which was an added bonus! 10/10!!!!! amazing job getting my husband and I exactly what we wanted! At the price we wanted to pay too, which was an added bonus! 10/10!!!!! More

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Ben worked diligently to make the sale happen - we spoke on Saturday and Wednesday the car was in my driveway! Smooth transaction from start to finish. Makes me want to do business with him/dealership in th on Saturday and Wednesday the car was in my driveway! Smooth transaction from start to finish. Makes me want to do business with him/dealership in the future! Thanks Ben! More

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This is the second vehicle I purchased from LOM. People are very accommodating. Covid obviously has altered many of the ways we used to interact and communicate. But we found a way. I bought a used Le are very accommodating. Covid obviously has altered many of the ways we used to interact and communicate. But we found a way. I bought a used Lexus LX which is going to have some minor concerns. Ben listened to my concerns and delivered (literally) the perfect vehicle More

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HORRIBLE! Lexus of Milwaukee will do and say anything to get you in the door. They entice you with what will be this big "VIP Experience" and then once you're there go back on everything you were told. I get you in the door. They entice you with what will be this big "VIP Experience" and then once you're there go back on everything you were told. I was all set up a week in advance to go look at specific cars. I was confirmed, sent photos of said cars, etc. My husband works 16+ hour days, 7 days a week so I made it clear that if we made the hour drive that we were serious about going home with a car that day and to please not waste our time. We show up for our appointment and it was FAR from "VIP." They had sold the cars I was supposed to look at earlier in the week. Couldn't that have been told to me when my appointment was confirmed? The original salesman we were supposed to meet with pawned us off with his associate who gave us the keys for a test drive (of a used, different car) and didn't give any information about the vehicle at all. Then wanted to talk numbers. We had two trade ins, one we wanted to sell either way and one we were willing to keep and not buy a new car. They offered to buy our 1 car outright, or if we purchased a new vehicle with them they would give us 1k more for that car. Since they didn't have the car in stock, we didn't sign any paperwork. We went home and I felt sick to my stomach about the whole experience. My husband said he didn't feel good about it either so we decided to go ahead and sell the car to them (that they kept over the weekend knowing we were going to sell it to them either way.) When I called on Monday, I was told they would no longer purchase the car from us now that we weren't purchasing a new car from them. NOT WHAT WAS TOLD TO US THAT SATURDAY. I spoke with the General Manager, who was apologetic and offered to send me $300 for what we went through and wasting our time. THEN I GET A LEGAL DOCUMENT they sent and want me to sign releasing them of any wrong doing and stating I will not tell the truth online. I have attached the email thread. I told Malik, the General Manager, that bribery is illegal and they cannot buy my silence. As of today, I have not received said check. More

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