Dmitry Kaprolov

This is our third time purchasing a car from Napleton Lexus of Milwaukee, their customer service is the best! Ben and Chris made the whole process so easy, and Hunter also does a wonderful job going over Lexus of Milwaukee, their customer service is the best! Ben and Chris made the whole process so easy, and Hunter also does a wonderful job going over the whole car. All around great experience, you can't go wrong! More

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Minna was fantastic! Efficient use of voice, text, and when she was off duty, she arranged for someone else to help me. She has been super responsive, even after the sale Efficient use of voice, text, and when she was off duty, she arranged for someone else to help me. She has been super responsive, even after the sale! I’ve purchased add ons and have had questions about all the new technology and when she didn’t know the answers, she found them. This was my 3rd new car purchase from Lexus North Shore in 14 years and Minna made a stressful experience far more pleasant. The service department is top notch as well! I simply love my new RX350h! More

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Disconnected teams and departments don’t produce an experience that aligns to Lexus’s pursuit of perfection. experience that aligns to Lexus’s pursuit of perfection. More

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Good experience good service is services by individuals Dimitri k knows his job very well. Thinking about trading my 2024 Lexus TX 350. Dimitri k knows his job very well. Thinking about trading my 2024 Lexus TX 350. More

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Very like the place of services that's helpful people. They did a good job. I will be back They did a good job. I will be back More

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Dmitry Kapralov did an excellent job taking care of my svc needs as he always does svc needs as he always does More

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I live the Lexus of Milwaukee dealership. They are always professional, helpful and ethical. A very rare combination. They are always professional, helpful and ethical. A very rare combination. More

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Top gun service,customer friendly service advisor that assures quality service in the auto repairs being done. assures quality service in the auto repairs being done. More

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Friendly staff nice place to buy cars and service my care helpful staff and do a good job job helpful staff and do a good job job More

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Service at this dealership has been fine, especially the service staff. However, I believe the level of expenses has been high. But I never got a response to previous feedback. So after purchasing 5 lexuses service staff. However, I believe the level of expenses has been high. But I never got a response to previous feedback. So after purchasing 5 lexuses over 20 years, I have purchased a new car elsewhere. Also I was disappointed that the car wash wasn’t available for the second time in a row. More

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