Ben Easterling

My car was on it's last legs at close to 200k miles! I LOVED that car! A 2017 Nissan Murano. Best car I ever owned! Never a single problem! It was evening and I looked online, specifically at Fred Mar I LOVED that car! A 2017 Nissan Murano. Best car I ever owned! Never a single problem! It was evening and I looked online, specifically at Fred Martin, despite another Nissan dealer being a lot closer, as I knew Fred Martin had a great reputation. I moved to Ohio 4 years ago, but many people I knew in western Pennsylvania, where I lived, dealt with Fred Martin across the state border in Ohio, because of the standard of excellence. While online, got a call from Ben, who was actually on his way home from work, inquiring if he could help me. He was very kind, listening to my apprehension about buying a car. Not pushy at all, assured me of absolute transparency in the process. Ben was off the next day, but had Joe Z. call me. Again, he listened....really listened....to my apprehension about what I needed and what I could afford. He assured me that the Fred Martin experience is about transparency, truth and customer satisfaction. He acknowledged the great reputation of Fred Martin and the adherence to that great standard of excellence. Though Fred has semi-retired, he still stops in, and it sounds like everyone is happy to see him when he does. I met with Joe Z. the next day. I told him I had a good idea of what car I was interested in. He was very receptive and respectful, but with due diligence showed me a couple other choices. When I made my decision, he was supportive. I never felt any pushiness from either Ben or Joe Z. Everything about the car and the financing was explained simply and truthfully. The finance person, Josh, was equally friendly, kind and transparent. It is apparent that this is a tight knit team dedicated to customer satisfaction. 5 stars! I am very happy with the entire experience and absolutely thrilled with my purchase. Thank you, Ben, Joe Z. and Josh. More

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Gabe and everyone that helped out with me buying my new truck were awesome and very helpful. They made buying the truck super easy and not stressful at all. truck were awesome and very helpful. They made buying the truck super easy and not stressful at all. More

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This was a family experience not just people selling cars. Enjoyed the experience and results!! cars. Enjoyed the experience and results!! More

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The customer service was great. Helped me after my accident get a new vehicle. Worked through everything with me and got me in a new vehicle quickly Helped me after my accident get a new vehicle. Worked through everything with me and got me in a new vehicle quickly More

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Holly Rhodes was our sales professional she did an exceptional job. Her knowledge of Nissan is outstanding she covered everything. I drove from Cleveland to Akron to lease this vehicle it was well wor exceptional job. Her knowledge of Nissan is outstanding she covered everything. I drove from Cleveland to Akron to lease this vehicle it was well worth the drive. I will be back after my lease is up and I will refer anyone I know that is looking for a Nissan to her. GO BUCK'S !!! More

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Excellent service. Patrick is a pro. Always done on time and customer support is great. Always a pleasure to do business with Fred Martin! Patrick is a pro. Always done on time and customer support is great. Always a pleasure to do business with Fred Martin! More

by JONATHAN Verified Customer Verified Customer

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Excellent customer service. Great communication. Amy is so kind and so nice. Would highly recommend the service department at Fred Martin Nissan. Great communication. Amy is so kind and so nice. Would highly recommend the service department at Fred Martin Nissan. More

by xxxxxx Verified Customer Verified Customer

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This was our first experience at the Nissan lot. We've bought probably 20 or so cars in the last 10 years from the Fred Martin main lot in barberton. This experience was completely different and we We've bought probably 20 or so cars in the last 10 years from the Fred Martin main lot in barberton. This experience was completely different and we will forever go back to the Nissan lot if we can help it. Our process started with the internet manager Ben. He was confident from the word go, that he would get us in the vehicle we needed, And he accomplished that. Cory was our salesman. He was incredibly knowledgeable, quick, and efficient. I never felt like he was a salesman. Our finance manager was Josh. Even though he was new at the position he was absolutely amazing. I dealt with many finance managers who were less than favorable to deal with. Josh was the complete opposite. Incredibly knowledgeable and got us in and out in the quickest we've ever dealt with. These three men deserve tons of praise they were absolutely wonderful and helping us buy two cars over one weekend. I will likely forever go to the Nissan lot to see these gentlemen again overgoing to the main lot in barberton. This process started in barberton a few days prior to me going to the Nissan lot. I couldn't get a hold of my salesman hardly at all so I had almost given up. Then I was contacted from Ben. The rest is history. Two cars bought in the same weekend Easter weekend. Great job Corey, Josh, and Ben! More

by HPURKHIS Verified Customer Verified Customer

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This dealership has always strived for excellent customer service! I would recommend Fred Martin. From sales to service everyone has been great service! I would recommend Fred Martin. From sales to service everyone has been great More

by JAMRN35 Verified Customer Verified Customer

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Always thought the Murano was a beautiful car! Got the chance to lease one three years ago. Thank you Ben! Love it so much we paid the lease off and now it’s Mine! Has been great having all the ma Got the chance to lease one three years ago. Thank you Ben! Love it so much we paid the lease off and now it’s Mine! Has been great having all the maintenance done at Fred Martin at Arlington Rd. You all will be my Go To dealership into the future! More

by HELEN_POOL Verified Customer Verified Customer

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