Ben Crosby

The whole staff is super. Ben made sure not only the 150,000 checkup was completed but addressed all other issues and concerns. All my questions were answered. I always feel Ben made sure not only the 150,000 checkup was completed but addressed all other issues and concerns. All my questions were answered. I always feel confident that my car is safe for driving when I pick it up. More

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I don't like posting negative reviews, but they are he WtORST. Don't go there unless you want to feel taken advantage of. We were extremely disappointed with the service we received at Columbia Ford. A WtORST. Don't go there unless you want to feel taken advantage of. We were extremely disappointed with the service we received at Columbia Ford. After bringing our car in on three separate occasions, it became clear that we were wrong to trust them. By the third visit, we realized that they lack the honesty and integrity we expected from a reputable dealership. We will NEVER return and will tell everyone we know to stay away. Service: Despite claiming to have "certified technicians," it felt like they were just throwing parts at our car with no understanding of the actual issue. They not only failed to fix the problem, but it also created MORE problems and left us with an ever-growing bill. To make matters worse, they misdiagnosed another problem entirely, forcing us to take the car to multiple other shops for further repairs. Customer Service: We were misled at every turn. They initially told us there was only one way to resolve the issue, but when that didn't work, they replaced three other parts without explanation. When we called them out on their poor service, we were blamed for the problems they caused and were told they shouldn't have even taken my vehicle because its "too old" (its only 10 years old) If you're looking for honest, reliable service, we highly recommend going elsewhere. P.S. A friend of ours, who is a former Ford technician, shared that many Ford dealerships are more focused on making money than providing quality service, often relying on customers' lack of knowledge about cars to push unnecessary repairs. More

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Ben in service always takes great care of our vehicles. Professional and quick! Thank you! Professional and quick! Thank you! More

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Ben is the absolute best. Great communication and delivered on time. And good prices. Would recommend Great communication and delivered on time. And good prices. Would recommend More

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Christian or Ben take great care of my service and get me right in for service me right in for service More

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They were professional and helpful from the first interaction. They had my car fixed 3 hours ahead of schedule. Christian was very friendly, helpful and knowledgeable! Highly recommend! interaction. They had my car fixed 3 hours ahead of schedule. Christian was very friendly, helpful and knowledgeable! Highly recommend! More

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Always transparent and keeps me up to date with my service while I’m there. Thank everyone for what they do service while I’m there. Thank everyone for what they do More

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Very courtesy and professional service people. I would definitely recommend and use them again. Thank you Mr.Hill I would definitely recommend and use them again. Thank you Mr.Hill More

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Nice gift to busy teachers to pick up, change the oil, and deliver the cars back to our working site! Thanks so much! and deliver the cars back to our working site! Thanks so much! More

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Very impressed! All the service men were kind, quick, and courteous. I showed up with my mother and daughter and they made sure we were all comfortable and taken car All the service men were kind, quick, and courteous. I showed up with my mother and daughter and they made sure we were all comfortable and taken care of. We will be back! More

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