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Ben Brown

Overview Reviews (225) Inventory (879)

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Ben Brown

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Ben Brown

Fleet Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.9

225 Reviews

Overview Reviews (225) Inventory (879)

Dealership Experience

16 yrs, 1 mo

Specialties & Trainings

Certified Buick and GMC Sales Professional

4.9

225 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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225 Reviews of Ben Brown

January 03, 2025

Dealership Rating

Employee Rating

Just an easy and great experience. the staff and the crew are very helpful and quick the staff and the crew are very helpful and quick More

by JONJ

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

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Jan 03, 2025 -

Henry Brown Buick GMC responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 02, 2025

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Employee Rating

Ben Brown and his team are great to work with. They have a strong belief in customer service. They have a strong belief in customer service. More

by ERICDMORA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 02, 2025 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Ben and truly appreciate your feedback. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 18, 2024

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Employee Rating

great honest best experience love my new truck delivery was tops will do more business delivery was tops will do more business More

by HENRYMCM

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Dec 19, 2024 -

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 07, 2024

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Employee Rating

professional, on point and very helpful to finishing a deal BEST customer service - quick at the finance office as well! deal BEST customer service - quick at the finance office as well! More

by EDM2

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Steve Lancucki, Mike Meade, Brandon Warwick

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Dec 09, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 12, 2024

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I came to the dealership about three months ago with the intention of leasing a new GMC Terrain. I explained to the salesman what I wanted. In particular, I I who told him we could put running boards on t intention of leasing a new GMC Terrain. I explained to the salesman what I wanted. In particular, I I who told him we could put running boards on the vehicle. Great. The salesman asked me to give him two hours to do his homework and he would call me. I didn't realize two hours meant TWO MONTHS. Yes he called back two months later. Frustrated, angered, upset, understatements. This would have been the four vehicle I would have leased from organization. Instead, I figured you didn't want/need my business, I had running boards put on the vehicle I was leasing and in October I bought it outright. Your parts team wanted to charge me $950 for the running boards, this did not include installation. I found a place that put on the best running boards you could buy, they are guaranteed for life and it cost me $825 total. This dealership went from a five to a two with me. The sad part is three of my family members have bought the same vehicle I have because of my belief in Henry Brown. This is no longer the case. More

by FSANDUCCI1

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Rickie Bauman, Joe White, Dwayne Champion, Tyler Holtzman , Raul my service consultant is outstanding.

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Nov 16, 2024 -

Henry Brown Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 07, 2024

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Employee Rating

Everything went smoothly. Everyone was very courteous and knowledgeable. I will purchase from them again Everyone was very courteous and knowledgeable. I will purchase from them again More

by TONTO192

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Warwick

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Nov 09, 2024 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 05, 2024

Dealership Rating

Employee Rating

Great experience as usual. Thanks Ben Brown and Joe White. We will be back again. Thanks Ben Brown and Joe White. We will be back again. More

by TNEFF7665

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Heidi Burns, Joe White

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Nov 06, 2024 -

Henry Brown Buick GMC responded

We are very happy Ben and Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 29, 2024

Dealership Rating

Employee Rating

Evan Echols and Ben Brown served me in professional manner and provided me the service that I needed. manner and provided me the service that I needed. More

by Allen34

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Evan Echols

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Oct 29, 2024 -

Henry Brown Buick GMC responded

Allen, It's fantastic to hear that Evan, Ben, and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 18, 2024

Dealership Rating

Employee Rating

The experience was great. Got in, found what we wanted, made a deal and got on the road. Blake was a pleasure to work with. Got in, found what we wanted, made a deal and got on the road. Blake was a pleasure to work with. More

by CJBOGLE1122

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Brown, Rickie Bauman, Blake Brown, Brandon Warwick

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Oct 20, 2024 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Blake here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 16, 2024

Dealership Rating

Employee Rating

All the employees were pleasant and great to work with. Wonderful experience and we love our new truck Wonderful experience and we love our new truck More

by hallerkl

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Warwick

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Oct 17, 2024 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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Ben Brown

Fleet Sales Manager

Henry Brown Buick GMC

225 Reviews of Ben Brown

Dealership Inventory (879 Vehicles)

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