Beau Surratt | Page 4

Our overall experience at Shottenkirk Ford was good. Beau, Matt Roth and Brian did a great job working with us on our purchase. However, the experience with Mike, the finance representative was one of Beau, Matt Roth and Brian did a great job working with us on our purchase. However, the experience with Mike, the finance representative was one of the worst customer service experiences we ever experienced. He did not stand great us when we entered his office and did not acknowledge my wife’s presence. He never mad eye with either of us until I declined the additional warranty on electronics. At that point he basically looked at me and inferred I was an idiot. He was extremely condescending. He didn’t explain any of the paperwork and just said sign this and write a check for this amount. He did say a a good rest of your day when the transaction was completed but did not thanks or shake hands before we left. I’m have why he was so rude other than the assumption that he was angry because he didn’t make money off us financing the truck or buying additional warranties. My wife was very close to walking away from this transaction because of Mike’s terribly unprofessional performance. More

by FORRESTJ.HUNTER Verified Customer Verified Customer

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Fantastic service, all the way from sales to finance. All of my concerns were addressed and handled with care. All of my concerns were addressed and handled with care. More

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Shottenkirk Ford has a well stocked dealership with sales associates willing to help get the vehicle you want. associates willing to help get the vehicle you want. More

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Shottenkirk Ford in Granbury is an excellent place to do business. My salesman Beau was awesome. I told beau what I was looking for and he delivered. He was able to get me the asking price for my trade in a business. My salesman Beau was awesome. I told beau what I was looking for and he delivered. He was able to get me the asking price for my trade in along with a good price for my new truck. The overall experience was very good. More

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This is my second vehicle to be bought from ShottenKirk. I drive over 3 hours to shop there. I drive over 3 hours to shop there. More

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Excellent service. Fast and easy. Mark leet rocked! Great experience over all. Will recommend to friends Fast and easy. Mark leet rocked! Great experience over all. Will recommend to friends More

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keegan ivan’s was amazing, He worked with My husband and I to get us into exactly what we wanted. Everyone there was great, We had an excellent experiences overall. I to get us into exactly what we wanted. Everyone there was great, We had an excellent experiences overall. More

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Great sales team to work with with no pressure to make a purchase throughout the process. I would definitely recommend Shottenkirk purchase throughout the process. I would definitely recommend Shottenkirk More

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Muy bien excelente muy amables muy atentos todas las personas gracias por tener tan buen personal personas gracias por tener tan buen personal More

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Worked with Kat Bromlee. Very professional and patient. 1st car sale at Shorrenkirk Ford for her. Very professional and patient. 1st car sale at Shorrenkirk Ford for her. More

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