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Barry Wyman
Barry Wyman at Rye Subaru
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Barry Wyman

Assistant PartsManager

Rye Subaru

1175 Boston Post Road
Rye, NY 10580

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4.4
7 Reviews
4.4

7 Reviews

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7 Reviews of Barry Wyman

February 07, 2025

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Employee Rating

Sales Dept is quite good and responsive. Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after t More

by jimkort1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Pagan, Lauren Hirshowitz, Craig Noe, Jennifer Ramirez, Paula Mejia, Joe Staropoli

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Feb 22, 2025

Rye Subaru responded

Dear James M. Kortleven, Thank you for sharing your feedback about your recent service experience at Rye Subaru. We value all customer reviews and appreciate the opportunity to address some details regarding your visit that were not included in your initial comments. During your visit, you presented your vehicle with one seat belt that had been chewed by your dog and another that was not retracting properly. You kindly offered to pay for the replacement of the first seat belt and believed the second should be covered under warranty. Upon inspection, our technicians discovered that the second seat belt also showed signs of chewing, similar to the first. Unfortunately, this type of damage is not covered by the warranty. We understand your frustration with this outcome and want to ensure that potential customers reading your review have all the pertinent information. We respect your decision to seek service at another dealership and wish you all the best. Sincerely, Eric Pagan General Manager Rye Subaru

Feb 10, 2025

jimkort1 responded

Mr. Pagan, Noone told me initially that the searlt belts were not under warranty and I would have to pay for them. I should have been notified about the cost up front. I had to call 2 times because I was never called back about when the seat belts were in. I called and left a message with the service manager after my dissatisfaction and noone called me back. Also, why did you bury the survey? What good is a survey if you dump the negative ones. Smells a bit fishy. Finally, I understand that I should pay for one of the belts. That why I told your rep about the dog. But I fail to understand how a dog can retract a belt and chew it. That belt had not been used when the dog was in the car. Your rep told me undrr no circumstances would Subaru replace a torn belt. I notified you of the belt issue the first time I brought the car in for a complimentary oil change. That was the first time I ever used your service dept. It had always been an issue like I told the first rep, so it is possible that there was a defect on that belt. This car is a 2024 with about 12k miles that I bought there, and I told you guys about the helt the dog chewed. You handled this wrong from the outset. Because I have no recourse with you all, I must warn others about how you conduct business. Im also stating.my case on other social media as well.

December 26, 2024

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Impeccable Customer Service, Friendly Staff and BLAZING fast service turnaround. I was made to feel like FAMILY. More

by Gusscharr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pagan, Sebastian Alvarez, Craig Noe, Jennifer Ramirez, Paula Mejia, Anthony Ciccone, Tamar Thomas, Glenn Bollinger, Joe Staropoli , Louis Rivera

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Dec 30, 2024

Rye Subaru responded

Gus, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

December 20, 2024

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Always a pleasure servicing my vehicle with Rye Subaru. They never disappoint! As always, thank you! More

by BARRYWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pagan, Sebastian Alvarez, Jennifer Ramirez, Paula Mejia, Anthony Ciccone, Tamar Thomas, Glenn Bollinger, Joe Staropoli

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Dec 23, 2024

Rye Subaru responded

Thank you, Barry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

December 01, 2024

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Employee Rating

Dependable and reliable as always. Friendly service that delivers time and time again. Thank you! More

by JLIBERATORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pagan, Sebastian Alvarez, Craig Noe, Jennifer Ramirez, Paula Mejia, Anthony Ciccone, Tamar Thomas, Glenn Bollinger, Joe Staropoli

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Dec 01, 2024

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 26, 2024

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Employee Rating

Whenever I use the service center at Rye Subaru I have always received the best service. More

by bmchin
Recommend Dealer
Yes

Other Employees Tagged: Eric Pagan, Sebastian Alvarez, Craig Noe, Jennifer Ramirez, Paula Mejia, Anthony Ciccone, Tamar Thomas, Glenn Bollinger, Joe Staropoli

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May 29, 2024

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 16, 2024

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Lauren was fast, knowledgeable, and great to deal with! Did everything over the phone in under an hour, great experience and would highly recommend. More

by luigidiaco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Pagan, Lauren Hirshowitz, Craig Noe, Joe Staropoli

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Mar 17, 2024

Rye Subaru responded

Thank you, Luigi, for taking the time to share your thoughts on working with our team. We're glad to hear Lauren delivered such a great experience!

February 18, 2024

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Employee Rating

The service was timely and the staff is attentive to the needs of its patrons. More

by JMESS1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Alvarez

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Feb 19, 2024

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

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