Baha Yer
Baha Yer at Volkswagen of Downtown Chicago
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Baha Yer

Finance & Insurance Director

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.1
26 Reviews
4.1

26 Reviews

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26 Reviews of Baha Yer

March 13, 2025

Dealership Rating
Employee Rating

Very good treatment and responsible. Good service. Satisfied with the car bought on the spot. More

by dianacarolina82124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to leave us a review. Congratulations on your new purchase. We look forward to serving you in the future.

March 13, 2025

Dealership Rating
Employee Rating

They do not help and they are raciest given the current state of our economy system there should not be any racism or discrimination towards any customer in which they are willing to spend a large amount o More

by NALLAH10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

March 04, 2025

Dealership Rating
Employee Rating

They tried to fix my car 5 times and my car is still not fixed More

by NALLAH10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 04, 2025

Volkswagen of Downtown Chicago responded

Ndea, we have done absolutely everything for you including towing your car here from Orland Park VW at no charge because they were too busy to work on your car. We have provided loaners free of charge and you even refused to put gas back in the car. We have dropped everything to do everything for you. Everything you have asked, we say yes. You are even having us work on getting you reimbursed a payment from VW Credit. We are doing EVERYTHING to help you out and that is all we ever have done. This is completely unfair

February 22, 2025

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Employee Rating

Great team was very patient answered all my questions and were attentive through the whole process More

by katelyn-sanchez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 23, 2025

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

February 21, 2025

Dealership Rating
Employee Rating

Came in to buy a specific car- Avery showed us the car, and we decided to purchase. We did the financing, took pictures of the car and husband was going to pick it up the next day due to me being unable t More

by Melsydungca
Sales Price Transparency
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Davis Luckett, Avery Gathercole

Feb 21, 2025

Volkswagen of Downtown Chicago responded

We sincerely apologize for the mix-up and the frustration it has caused. This is not the experience we want for our customers, and we understand how important it is to get this resolved quickly. Please reach out to us directly so we can make things right and ensure everything is properly sorted for you: mike.zafiriou@dtvwchicago.com

February 06, 2025

Dealership Rating
Employee Rating

Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again, Mario.

January 29, 2025

Dealership Rating
Employee Rating

Celia was very helpful and patient. She listened to me and made the car buying a process less stressful. I will recommend anyone I know in the market looking for vehicle to Celia. More

by nikenahannah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Celia Mijangos

Jan 30, 2025

Volkswagen of Downtown Chicago responded

Hannah, Thank you so much for your excellent review! We are so glad that Celia had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 23, 2025

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Employee Rating

Salesman was sloppy on my paperwork. Address was incorrect in the final documents even after I corrected it with him. Manager seems snakey. Nickel and dime you on everything. More

by Dak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Julian Perez, Danny Aguilera

Jan 24, 2025

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience. We apologize for the errors in your paperwork and any confusion caused. This is not the standard of service we strive for, and we’ll address this internally to ensure better accuracy moving forward. We’re also sorry to hear that your interactions with management didn’t meet expectations. Your feedback is important, and we will work to improve in these areas. Please feel free to reach out if there’s anything further we can do to assist.

January 07, 2025

Dealership Rating
Employee Rating

Jimmy was exceptional in making our sale "happen". He wasn't satisfied until he was able to work out the details of a complicated situation. More

by EDMUNDLEERIVERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Jimmy Caprile

Jan 07, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that Jimmy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

December 29, 2024

Dealership Rating
Employee Rating

A great experience that was quick and easy. I will service my car here again in the future. More

by Jack Meholf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Volkswagen of Downtown Chicago responded

Thanks for the five-star review, Jack! We're glad your experience was quick and easy. We look forward to serving you again and ensuring your car stays in great condition!"

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