Ayush Kumar | Page 2

Mccord's Vancouver Toyota responded

Thank you for highlighting our fast service and friendly staff. Ayush is pleased you found the waiting area clean and comfortable during your Toyota Tacoma service.

Mccord's Vancouver Toyota responded

Thank you for sharing your positive experience working with Kathy in our Service Department and Joseph. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration regarding the coupon redemption process and the confusion it caused at checkout. We understand how disappointing it is to expect a discount at the time of scheduling, only to find out later that the offer is tied to specific vehicle eligibility. While these details are included in the coupon terms, we recognize that the information should be communicated more clearly upfront so customers can make informed decisions before their visit. We also appreciate you sharing that an alternate discount was applied, though we understand this did not fully resolve your concern. Your feedback will be shared with our team to improve clarity and communication around promotional offers going forward. We value your continued business and hope to provide a smoother and more transparent experience on your next visit. Sincerely, Lori Bonner Customer Relations Manager Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback!We’re glad to hear your visit was a nice experience and that our team was courteous and helpful throughout your service. We understand that maintenance can sometimes feel like a chore, and we’re happy we were able to make it a little easier for you.We truly appreciate your business and look forward to seeing you again in the future!Sincerely, Lori Bonner Customer Relations Manager Vancouver Toyota 360-360-4758