Austin Smith
Austin Smith at Regal Honda
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Austin Smith

Service Advisor

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5
57 Reviews

Dealership Experience

6 yrs, 2 mos

4.5

57 Reviews

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57 Reviews of Austin Smith

May 31, 2024

Dealership Rating
Employee Rating

Mr. Wilkins was very helpful. Took his time to explain everything throughout the process. Thank you More

by benfreeman19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2024

Dealership Rating
Employee Rating

Mr. Wilkins was very helpful. Took his time to explain everything throughout the process. Thank you More

by benfreeman19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 23, 2024

Dealership Rating
Employee Rating

The automatic phone system is crap. If you follow the prompts it will take you in circles and not get you to the person you want to talk with. More

by L4602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2024

Regal Honda responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.

May 10, 2024

Dealership Rating
Employee Rating

Happy with the work carried out, when my vehicle was recently brought in for a some work. More

by SHARPLAKELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Regal Honda responded

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

May 03, 2024

Dealership Rating
Employee Rating

Called to get my car in asap. Got in the same day. Service was performed in a suitable time. Great service. More

by donver0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 09, 2024

Regal Honda responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

May 01, 2024

Dealership Rating
Employee Rating

Austin was prompt, courteous and located me in the waiting room after the service was complete. Our Honda was serviced as requested through the online app. Regal service department is the reason I dri More

by JAMESBYRD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Regal Honda responded

We built Regal to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

May 01, 2024

Dealership Rating
Employee Rating

You are very effetissant,just wish you could have done more to save me money. More

by gwr1945333
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 01, 2024

Regal Honda responded

Thank you!

April 24, 2024

Dealership Rating
Employee Rating

She’ron is the best person to ever work with. The Honda we bought had a transmission problem with only 300 miles and he worked with us to get her another car. More

by eddie_janice72
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheron Wilkins, Matthew Mackay

Apr 25, 2024

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

April 21, 2024

Dealership Rating
Employee Rating

worst service ever. They are scamming people in there service department. awhen they found out I wasn’t paying out of pocket and my warranty was still active they no lon More

by ortiz_kristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Taylor

Apr 25, 2024

Regal Honda responded

I'm deeply sorry to hear about your frustrating experience. I'll ensure that your feedback is brought to the attention of our management team immediately. If you'd like to discuss this matter further or if there's anything specific you'd like us to address, please don't hesitate to reach out.

April 20, 2024

Dealership Rating
Employee Rating

I waited for almost 3hr for an oil change only service that I had an appointment for. At the 2hrish mark I texted the status on my vehicle from the lobby with no reply and the 3rd person during my visit g More

by RJLANCOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 25, 2024

Regal Honda responded

Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention. We will speak with our staff and will take steps to ensure that this doesn't happen again.

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