Service department advisor was very helpful and
accurately quoted wait time and addressed all of my needs.
accurately quoted wait time and addressed all of my needs.
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by BRAD21SPENCER
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Land Rover Louisville responded
It’s fantastic to hear Austin provided clear timing and addressed all your Range Rover service needs. Feel free to reach out if you need anything else. Thanks for sharing your experience.
They were keen on trying to be convenient for me.
Pick up and drop off were great.
Pick up and drop off were great.
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by trinoh
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Casey James
Mar 27, 2026 -
Land Rover Louisville responded
We appreciate your five-star rating and are glad our pickup and drop-off made servicing your Land Rover Defender easy. We’ll share your kind words with Austin, and we look forward to assisting you again.
Friendly staff, helpful and knowledgeable.
Greeted and cared for timely and the work performed was done in a timely manner as well.
Greeted and cared for timely and the work performed was done in a timely manner as well.
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by K.HEARN
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2026 -
Land Rover Louisville responded
It’s wonderful to hear our staff provided friendly, knowledgeable service and handled your Range Rover Velar promptly. Thank you for trusting us with your Land Rover, and we look forward to seeing you again.
I had an excellent service experience working with Erik
Gregory at Land Rover. From start to finish, Erik was professional, attentive, and extremely knowledgeable. He took the time to clearly explain the s
Gregory at Land Rover. From start to finish, Erik was professional, attentive, and extremely knowledgeable. He took the time to clearly explain the service process, kept me updated throughout, and made sure everything was handled efficiently and on schedule.
What really stood out was his attention to detail and commitment to customer satisfaction. Erik went above and beyond to ensure my vehicle was serviced properly and that I was completely comfortable with everything being done.
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by david@selectky.com
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Gregory
Mar 23, 2026 -
Land Rover Louisville responded
It’s fantastic to know that our Land Rover service team provided clear, efficient support and meticulous care for your Range Rover. Thank you for praising the attentive updates and detailed explanations, and we look forward to assisting you again.
This Service Department is in my top two departments of
all time. Along with the service department I would like to recognize the retail parts department, they answer all questions on parts purchases when
all time. Along with the service department I would like to recognize the retail parts department, they answer all questions on parts purchases when asked. Also, Eric and Tyler are top notch.
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by RFOSLER46
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Eric, and Tyler
Mar 22, 2026 -
Land Rover Louisville responded
It’s fantastic to see our Service and Parts teams earn a spot among your all-time favorites. We’re glad they provided clear answers and support for your Land Rover LR4. We’ll pass along your praise to Austin and the rest of our team.
Excellent service from Erik the service advisor and my
mechanic, Nick. Would bring my vehicle here for service again.
mechanic, Nick. Would bring my vehicle here for service again.
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by ORANGELSO
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Land Rover Louisville responded
Thank you for sharing your experience. We’re thrilled our advisors and technicians delivered exceptional service for your Land Rover Range Rover. We look forward to assisting you at your next service appointment.
Prompt reliable service.
Car was clean and inspected. Video shared. Everyone was exceptional and friendly
Car was clean and inspected. Video shared. Everyone was exceptional and friendly
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by kjh28
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Land Rover Louisville responded
We’re pleased to know the service was prompt and reliable. It’s good to hear your Land Rover was delivered clean and that the inspection video was helpful. We’ll pass along your kind comments to the team.
Barry is always so accommodating.
He’s great to work with. Thank you, Carrie Loyd.
He’s great to work with. Thank you, Carrie Loyd.
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by carriezloyd2
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2026 -
Land Rover Louisville responded
It’s wonderful to hear that you felt welcomed during your Range Rover Sport service. We’ll pass your kind words to Austin. Thank you for trusting us and we look forward to your next visit.
Erik always does everything he can to accommodate my
schedule and definitely within reason gets the car back cleaner than I bring it to him! I don’t see any difference in this dealership now that it has
schedule and definitely within reason gets the car back cleaner than I bring it to him! I don’t see any difference in this dealership now that it has sold it is still top quality service for its clients. Well done, Land Rover Louisville.
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by Cindy Carcione
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2026 -
Land Rover Louisville responded
Thank you for highlighting our team’s flexibility and attention to detail. We’re glad your Range Rover returned cleaner than it arrived and that our service quality continues to meet your expectations. We appreciate your continued support.
Not fixed the problem even after keeping two days.
I am facing same problem again.
I am facing same problem again.
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by madixit
Verified Customer
Verified Customer
Mar 21, 2026 -
Land Rover Louisville responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
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