Austin Aufie | Page 59

I don't feel like I can trust the service team. When I asked if they had used synthetic oil for my oil change I was told, "Yes, full synthetic blend".... Really?! When my car needed a new alternator they asked if they had used synthetic oil for my oil change I was told, "Yes, full synthetic blend".... Really?! When my car needed a new alternator they were going to change $1,100 to replace the alternator and 2 1/2 year old battery.... What?! I'm done! Why would I continue to give my business to a company that doesn't appreciate it? More

by RON Verified Customer Verified Customer

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I love that your team in service takes my complaints seriously and fix things right!! Always a pleasure to deal with professionals and your waiting area is inviting! seriously and fix things right!! Always a pleasure to deal with professionals and your waiting area is inviting! More

by marybromano Verified Customer Verified Customer

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Austin was very helpful and was able to help us out with our concern. We brought our car in for service on our AC. Instead of us paying $1000 out of pocket, he made a phone call based on our conversation an our concern. We brought our car in for service on our AC. Instead of us paying $1000 out of pocket, he made a phone call based on our conversation and found out it was still under warranty. More

by DL.WEBBER Verified Customer Verified Customer

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Best service advisor we’ve ever had. The team taking care of my van met the needs of my family and beyond. We couldn’t ask for a better team taking care of us! of my van met the needs of my family and beyond. We couldn’t ask for a better team taking care of us! More

by kristakerns Verified Customer Verified Customer

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Austin Aufie Brad PankowGreat place to trust my Austin Aufie Brad Pankow Great place to trust my vehicles There should be better discount rates and incentives for long standing customers like my Austin Aufie Brad Pankow Great place to trust my vehicles There should be better discount rates and incentives for long standing customers like myself. Thank you More

by MPHASAM Verified Customer Verified Customer

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New Key I have an 2004 Honda Accord that I purchased from Basney brand new. I needed a new key made because both of mine broke over the years. I received a ne I have an 2004 Honda Accord that I purchased from Basney brand new. I needed a new key made because both of mine broke over the years. I received a new key on April 22. I was told that the key worked but the driver's side lock did not. My old key fob did work but the key was lose, but all the function buttons still worked. When I received the key, I was told I was all sent and that everything worked except locking my driver's side. The next day, April 23, the key would not start the car and I had to use my old key. Also, none of the function buttons worked on my key fob. When I too it back in, I dealt with Austin who told me that the new key fob function buttons WOULD NOT work because the driver's side door was not working. I explained to him that my old fob had worked, so the new fob should as well. He told me it could not be programmed and that it would not work. I could only use the key to manually unlock the car and start it. I was not about to accept that response after paying $167 for a new key. So I asked to talk to a manager. The manager was very helpful and patient. I explained the situation and he took both my new and old key. He and another manager where able to quickly get it working as the old fob had worked. I greatly appreciated that. But if I wouldn't have asked for a manager, the problem would not have been resolved and I would have been left with a key fob that didn't work. When dealing with Austin, I felt like he was not listening to what I was saying and he was ready to get me out of there without trying to fix the problem. I do not appreciate that kind of service. I will always by Honda's because they are good cars. We are a Honda family as my mom just bought a new Passport in the fall. I hope the service for me in the future and her is better than I experienced today. I am grateful for the managers' help in this situation. More

by GOVO21 Verified Customer Verified Customer

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Very friendly and helpful staff!! Matt and Austin made my first oil change so quick and easy. Would definitely recommend Honda to everyone. Thank you!! first oil change so quick and easy. Would definitely recommend Honda to everyone. Thank you!! More

by Ashton Woods Verified Customer Verified Customer

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I was late for my appointment but they still serviced me as if I was on time. They were fast and made sure all of my concerns were taken care of before I left. as if I was on time. They were fast and made sure all of my concerns were taken care of before I left. More

by Ebony Verified Customer Verified Customer

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Just an oil change. I put less than 2000 per year on the vehicle. It should last forever. Austin always takes good care of my car. I'll be back. I put less than 2000 per year on the vehicle. It should last forever. Austin always takes good care of my car. I'll be back. More

by JAD608 Verified Customer Verified Customer

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Tire Out Of Balanace One of the tires on the new van was out of balance from new. You balanced it and it goes around great! Thank you very much. One of the tires on the new van was out of balance from new. You balanced it and it goes around great! Thank you very much. More

by rock.heller Verified Customer Verified Customer

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