Austin Aufie | Page 25

I’ve always brought my car for service to Basney, even though I purchased my car elsewhere. The last couple of times I have been there there have been problems with the service, one time cross threading t though I purchased my car elsewhere. The last couple of times I have been there there have been problems with the service, one time cross threading the lug nut that had to be cut off and replaced when having new tires put on and this last time, not tightening the oil pan with oil leaking all over the garage floor and having to return my car to have it checked and the oil topped off. More

by Pam Verified Customer Verified Customer

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Was quick, customer service was great! Called when service was done! Clean also had a scheduled appointment so went great Called when service was done! Clean also had a scheduled appointment so went great More

by chrded2 Verified Customer Verified Customer

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Had appointment set for 11 am, they didn’t even get to my vehicle until after their lunch at 12:30. I know this because I came back after my lunch at 12:05 and car was in the same spot. When I asked why they vehicle until after their lunch at 12:30. I know this because I came back after my lunch at 12:05 and car was in the same spot. When I asked why they said they are on lunch right now. Didn’t have any courtesy vehicles available. Sat with my infant and toddler in the shop the rest of the time. Was supposed to get a few things done but due to the timing, only got the software on the vehicle updated. From appointment time to finished it took 5 hours and 15 minutes. They did fix the problem which I am grateful. The only person that came to talk or anything was a man from the parts store that gave each of my kids a hot wheels. More

by hoops Verified Customer Verified Customer

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They are. personable, helpful, and concerned about us as customers they are quick to answer any questions we have, and make suggestions personable, helpful, and concerned about us as customers they are quick to answer any questions we have, and make suggestions More

by janella10 Verified Customer Verified Customer

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Service was fine and a billing error was taken care of with no hassle. I did however not get the full invoice after corrections and did not receive my warranty card for my new battery. with no hassle. I did however not get the full invoice after corrections and did not receive my warranty card for my new battery. More

by stephen.patrick.fountain.1972 Verified Customer Verified Customer

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Everyone I encountered from drop off to waiting area to check out were friendly and helpful. Special thanks to Armontae for talking me through everything that my car was getting serviced that day. check out were friendly and helpful. Special thanks to Armontae for talking me through everything that my car was getting serviced that day. More

by alicea.cole Verified Customer Verified Customer

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Representatives are always friendly. They also take time to explain everything so there are no surprises. They also take time to explain everything so there are no surprises. More

by tjtyler8 Verified Customer Verified Customer

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I always receive Good service and they fit me in quickly and have early bird service. and have early bird service. More

by LINDSEYESBENSEN Verified Customer Verified Customer

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Did a good job on fixing my leaking sunroof only washed it once so far no leaks it once so far no leaks More

by glenndaginny Verified Customer Verified Customer

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Clean friendly staff work done a the car appears to be well done. Would like to be able to make an appointment for an oil change instead of having to wait an hour and a half well done. Would like to be able to make an appointment for an oil change instead of having to wait an hour and a half More

by jsass24 Verified Customer Verified Customer

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