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Audrey Fairbairn
Audrey Fairbairn at Matthews Kia of Greece

Audrey Fairbairn

Digital Marketing Specialist

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

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2 Reviews
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2 Reviews

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2 Reviews of Audrey Fairbairn

June 14, 2025

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Called four times got put on hold no one ever picked up the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. More

by GT20
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Brian Salamone, Tom Jacobs, Massimo Castelli, Erica Polimeni, John Fiorino, Doug Gray, Xavier Sued, Matt Martin, Izzy Softic

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Jun 16, 2025

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our Service Director, John fiorino, at jfiorino@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 17, 2025

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Employee Rating

Great Customer Service ! I appreciate the opportunity to share my experience with you concerning my visit More

by debragrant771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Salamone, Massimo Castelli, Erica Polimeni, John Fiorino, Doug Gray, Xavier Sued, Izzy Softic

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May 19, 2025

Matthews Kia of Greece responded

Hi Debra- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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