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Ashley Hornung
Ashley Hornung at Germain Lexus of Easton

Ashley Hornung | Page 2

Service Advisor

Germain Lexus of Easton

4130 Morse Crossing
Columbus, OH 43219

4.7
121 Reviews
4.7

121 Reviews

Write a Review

Dealership Experience

1 yr, 10 mos

Industry Experience

12 yrs

Specialties & Trainings

Senior certified

121 Reviews of Ashley Hornung

May 16, 2026

Dealership Rating
Employee Rating

Clean and cofortable. Keeps customers informed about progress and pick up time. Very professional staff. More

by stanbean50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes, Kevin Daniels, Jorden Ford

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May 18, 2026

Germain Lexus of Easton responded

Thank you for the review! We hope to welcome you back to Germain Lexus of Easton next time, Stan.

May 16, 2026

Dealership Rating
Employee Rating

Everything went really well and I was kept informed as to the progress. I was in and out in less than 90 mins. More

by ACSAMIJLENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 18, 2026

Germain Lexus of Easton responded

Thanks for sharing your experience with our team! We’re proud to deliver efficient and informative service. See you next time at Germain Lexus of Easton!

May 15, 2026

Dealership Rating
Employee Rating

Great to work with. Donna is the absolute best!! Always friendly and knows exactly what needs done! More

by wbirch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes, Kevin Daniels, Donna Mogavero, Jeff Hathcock, Jorden Ford , Nathan Spencer

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May 15, 2026

Germain Lexus of Easton responded

Thanks so much for sharing your kind words for Donna at Germain Lexus of Easton!

May 12, 2026

Dealership Rating
Employee Rating

Great dealership, beautiful cars they always remind you when it’s time for servicing and also great people . I love how you receive as a customer. More

by CHRISTI.ODUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes, Kevin Daniels, Donna Mogavero, Jeff Hathcock, Jorden Ford , Nathan Spencer

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May 13, 2026

Germain Lexus of Easton responded

Thank you for sharing your feedback with Germain Lexus of Easton! It's great to hear that you're in good hands with our team, Christi.

May 10, 2026

Dealership Rating
Employee Rating

Very through, friendly, and timely. I was pleased with service and would gladly recommend to others. More

by V.VAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 11, 2026

Germain Lexus of Easton responded

We appreciate you recommending Germain Lexus of Easton! See you next time!

May 02, 2026

Dealership Rating
Employee Rating

Great service, great value. I would strongly recommend this service department to anyone. Wonderful staff. More

by marvin.hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2026

Germain Lexus of Easton responded

Marvin, thank you for recommending Germain Lexus of Easton's service department! We hope to welcome you back again in the future. Safe travels!

May 01, 2026

Dealership Rating
Employee Rating

Usually service is good but this last time it was subpar . Car was returned dirty and I had questions unanswered about detailing . Lexus service isn’t what it used to be . More

by raushanahc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 04, 2026

Germain Lexus of Easton responded

Raushanah, I'm truly sorry to hear that your recent visit didn't meet the high standards we pride ourselves on. It's concerning to know that your car was returned dirty and that you had questions about detailing left unanswered. We'd like to learn more about what happened so we can address these issues properly. Please don't hesitate to contact me. Thank you, Grant Garrison - Service Manager - (614) 383-4177

April 24, 2026

Dealership Rating
Employee Rating

Pick up and delivery of vehicle was seamless and effortless. Communication was also on point and there were no issues with the service that was provided. I would recommend the dealership for service More

by RSBHEART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Courtright, Joshua Barnes, Kevin Daniels, Donna Mogavero, Jeff Hathcock, Jorden Ford , Dennis Cox, Nathan Spencer

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Apr 27, 2026

Germain Lexus of Easton responded

Thank you for the glowing endorsement of our Germain Lexus of Easton team, we are so happy to know you are satisfied with our 5-star service! We hope to see you again!

April 23, 2026

Dealership Rating
Employee Rating

My experience at the Lexus Easton dealership was absolutely amazing. All of the staff were very kind and friendly. Everyone displayed great customer service from the time I arrived, to the time I de More

by d_rouse08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes

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Apr 24, 2026

Germain Lexus of Easton responded

We're delighted to hear you had a great experience with us from start to finish! Thank you for choosing Germain Lexus of Easton and sharing your feedback. See you next time!

April 22, 2026

Dealership Rating
Employee Rating

They are very accommodating. I never have to wait. Ashley always make sure I have a loaner vehicle. Wonderful service More

by CRYSTALD70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes, Jorden Ford

Report | Print
Apr 23, 2026

Germain Lexus of Easton responded

Thank you so much for your review! We will be sure to pass along your kind words to Ashley! We hope to see you again at Germain Lexus of Easton!

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