Ashanti Shackleford

Purchased a brand new 2024 Honda Accord Touring. Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales pr Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales process, he seemed lost, the dealer tried to charge more than other dealers for accessories - good thing I was prepared since I shopped with other Honda dealers. Did the deal on September 28th and kept following up with Emmanuel all day on September 30th to get an ETA on when the car will be ready and the only answer he had for me 'I don't know, I don't work for the parts department'. I mean after dropping 43K, this is not the answer I was looking for. On October 30, late in the evening after being dismayed and frustrated, Ashanti Shackleford (GM of Criswell Honda) called me and was very apologetic and wanted to make things right. He personally got involved, kept me posted on the progress and got the car ready for pick up in matter of 2 days. Furthermore, I found that the brand new vehicle has couple scratches, they made an appointment and sent the car to the body shop for wax and buff. Overall, the moral of the story is one bad apple doesn't necessarily spoils the other apples resided in the same basket. Shame on Emmanuel for being so unprofessional and thankless for an easy deal. Kudos to Ashanti for coming to the rescue and resolving an issue that should have never been an issue. More

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An absolutely exceptional experience. We knew what car we were looking for but the staff went above and beyond to make sure we felt heard. Michael Coffman, sales representative, was very We knew what car we were looking for but the staff went above and beyond to make sure we felt heard. Michael Coffman, sales representative, was very knowledgeable and very transparent with the process. Andre, floor manager, made sure to take care of the back end and Travis made the closing/financing part a breeze. Ashanti, general manager, even stopped by to say hi! We felt cared for and left very happy with our overall experience. I would 1000% recommend every single one of these people with your next car purchase. More

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Natasha is an absolute Angel! She made my first car buying experience stress-free, quick, and painless. She even helped me customize all my settings before I drove off the lot. Th She made my first car buying experience stress-free, quick, and painless. She even helped me customize all my settings before I drove off the lot. The general manager is also a heaven sent. I would recommend Ms. Natasha to anyone! More

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Horrible service, liars and swindlers. Do not go here for service, they will lie to you incessantly and leave you out to dry with no explanation. Go to another dealership for any service r Do not go here for service, they will lie to you incessantly and leave you out to dry with no explanation. Go to another dealership for any service related work because you will absolutely be lied to here and left with no recourse. More

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When you pull up to the dealership you are always met with the most welcoming staff. Everyone is easy to work with and very friendly. The best part is they will get you taken care of! Tania Joya is an ex with the most welcoming staff. Everyone is easy to work with and very friendly. The best part is they will get you taken care of! Tania Joya is an excellent service director More

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The “Legend” is awesome The “Legend” is awesome The “Legend” is awesome The “Legend” is awesome “Legend” is awesome The “Legend” is awesome More

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I've been purchasing cars from Ashanti Shackleford for over 10 years now and he is great to work with. over 10 years now and he is great to work with. More

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While not every deal can be perfect Criswell stepped up to make mine a good deal in the end and I'm happy 5stars Deal to make mine a good deal in the end and I'm happy 5stars Deal More

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