Arnold Alsua
Arnold Alsua at Volvo Cars Santa Monica
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Arnold Alsua

Service Manager

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
72 Reviews
4.9

72 Reviews

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72 Reviews of Arnold Alsua

February 01, 2025

Dealership Rating
Employee Rating

I would say this dealership is excellent to work with. They are efficient, they answer their calls and actually pick up the phone, which I can tell you other dealerships do not. They were responsive, help More

by PPMBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laiza and Pepe were exceptional!

Feb 03, 2025

Volvo Cars Santa Monica responded

Thank you for sharing your positive experience with Volvo Cars Santa Monica! We're delighted to hear that our team provided efficient and responsive service. We appreciate the recommendation and look forward to assisting you again in the future!

January 31, 2025

Dealership Rating
Employee Rating

The service team was great and handled a scheduling issue like pros. I will be sure to come back and will get my next car from them as well. More

by SNOOCHINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Volvo Cars Santa Monica responded

We're delighted to hear that our service team at Volvo Cars Santa Monica impressed you with their professionalism. Thank you for your support, and we look forward to assisting with your future car needs!

January 29, 2025

Dealership Rating
Employee Rating

It was easy to get everything situated and they made the process great with positive vibes. More

by MFAUCETT500
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Jan 29, 2025

Volvo Cars Santa Monica responded

We're glad to hear it! Thank you so much for the five-star rating! – Volvo Cars Santa Monica

January 29, 2025

Dealership Rating
Employee Rating

Service department is not capable of returning a call or a response. It takes me multiple attempts to reach out to Johnny and the manager Arnold to get a response on getting an appointment scheduled or chec More

by DANIELJONGKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 30, 2025

Volvo Cars Santa Monica responded

Hi Daniel, we sincerely apologize for the difficulties you've encountered trying to reach our service department. Your experience is certainly not the level of service we strive to provide. We take your concerns seriously and would like to make things right. Please feel free to contact us directly so we can address this matter and ensure timely communication moving forward. Thank you for bringing this to our attention.

January 27, 2025

Dealership Rating
Employee Rating

Everyone is so helpful at Volvo Santa Monica. Thank you for your quick and convenient service! More

by ELLIE
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Jan 28, 2025

Volvo Cars Santa Monica responded

Thank you for the kind words, Ellie! We're so glad to hear that you had a positive experience with our team at Volvo Cars of Santa Monica. We truly appreciate your feedback and look forward to serving you again in the future!

January 26, 2025

Dealership Rating
Employee Rating

Roberto was excellent and very friendly. He asked my questions and really understand my needs for service. Very helpful and I appreciate him More

by TRI.TRINH
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Jan 27, 2025

Volvo Cars Santa Monica responded

Thank you for your kind words! We’re so glad to hear that Roberto was able to provide excellent service and really understand your needs. We’ll be sure to share your feedback with him. We appreciate your trust and look forward to serving you again!

January 24, 2025

Dealership Rating
Employee Rating

This service visit was much speedier and more efficient than the last. The text communication was excellent and allowed me to approve repairs and move things along faster. More

by SCOTT.VANDIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Jan 25, 2025

Volvo Cars Santa Monica responded

Hi Scott! We're delighted to hear that your recent service visit at Volvo Cars Santa Monica was efficient and smooth. Thank you for highlighting our text communication feature!

January 22, 2025

Dealership Rating
Employee Rating

The Service Dept is very helpful, thorough and efficient. I am very happy with their service. More

by RLISIDRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Jan 23, 2025

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience! We're so glad to hear that you found our Service Department helpful, thorough, and efficient. Your satisfaction is our priority, and we're thrilled you're happy with the service. We look forward to assisting you again at Volvo Cars of Santa Monica!

January 20, 2025

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Employee Rating

Super easy all around. Impeccable service. Nice people. Quick turnaround. Comprehensive. Easy scheduling and seamless More

by CONLON.GAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Jan 21, 2025

Volvo Cars Santa Monica responded

Hi Conlon.Gar! We're delighted to hear that you had such a seamless experience with us at Volvo Cars Santa Monica! Thank you for highlighting our service and team. We look forward to assisting you again in the future!

January 19, 2025

Dealership Rating
Employee Rating

I leased my car from Santa Monica Volvo because it was the best dealership experience I had when shopping for a new car, and I will likely remain a customer because of the outstanding service experiences More

by MOLLYMARTINPSYCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klaus de Paz

Jan 20, 2025

Volvo Cars Santa Monica responded

Hi Molly, Thank you for sharing your experience! We're so happy to hear that your leasing experience was the best you've had, and that our maintenance team continues to impress you with their friendly service and quick turnaround. We look forward to continuing to serve you in the future!

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