Arnold Alsua
Arnold Alsua at Volvo Cars Santa Monica
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Arnold Alsua

Service Manager

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.8
79 Reviews
4.8

79 Reviews

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79 Reviews of Arnold Alsua

March 16, 2025

Dealership Rating
Employee Rating

Volvo Cars of Santa Monica were awesome to work with. The made the leasing experience very easy. More

by HAOLE2B
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Armin Buholzer , Emanuel Rojas

Mar 17, 2025

Volvo Cars Santa Monica responded

Hello, thank you for your kind words! We're thrilled to hear that your leasing experience with Volvo Cars of Santa Monica was easy and enjoyable. If you ever need assistance again, we're here to help!

March 13, 2025

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Easy, prompt effective & friendly staff. Very flexible with scheduling made it easy to get service More

by JIM@ZAPCAST.COM
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Mar 13, 2025

Volvo Cars Santa Monica responded

Jim, Thanks for the stellar rating! We're glad you had a great experience! - Volvo Cars Santa Monica

March 13, 2025

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Such amazing service. I am new to the area and had inquired with another dealer first. They were rude and not responsive. Santa Monica was the opposite! Valet service, t More

by MLISSBEE2.0
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Recommend Dealer
Yes

Other Employees Tagged: Laiza. Pepe

Mar 14, 2025

Volvo Cars Santa Monica responded

We're delighted to hear that Volvo Cars Santa Monica provided you with such exceptional service and communication. It's great to know our team could make your experience seamless. Thank you for choosing us and please don't hesitate to reach out if we can be of service again in the future!

March 08, 2025

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It was my first time here I went there earlier than my scheduled service . As soon as I arrived there Robert Munoz came out and welcomed me. It was awesome I had prompt service everyone there was so nice More

by BARISOZACAR
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Mar 10, 2025

Volvo Cars Santa Monica responded

Thank you for your kind words! We're so glad to hear that your first visit to Volvo Cars of Santa Monica was such a positive experience. Robert Munoz and the team strive to provide excellent and welcoming service, and we're thrilled that you felt well taken care of. We truly appreciate your feedback and look forward to seeing you again soon!

March 01, 2025

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No communication from the time I dropped my car off and from the time I left the lot. I have received way too many emails from this dealership. A constant barrage of emails and texts for the past few weeks More

by ALEXSOLOMON1974
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Recommend Dealer
No

Other Employees Tagged: Robert Munoz

Mar 05, 2025

Volvo Cars Santa Monica responded

Alex, thank you for your feedback. We appreciate your thoughts on communication and will take them into account moving forward. We also understand that receiving too many messages can be overwhelming, and we apologize. Please feel free to reach out if you’d like to discuss this further.

February 23, 2025

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We asked them to fix the Apple CarPlay and it still doesn't work. It's really frustrating to have a new car and not be able to plug our phone in and use Apple CarPlay. In fairness, they fixed the other More

by CWKYLE
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Munoz, Klaus de Paz

Feb 25, 2025

Volvo Cars Santa Monica responded

Hello, thank you for sharing your feedback. We’re truly sorry that the Apple CarPlay issue still persists and understand how frustrating this must be, especially in a new car. While we’re glad we could resolve the other issue and that you found our team polite, we’d like to get the CarPlay working for you as well. Please reach out to us directly so we can work on a solution together.

February 21, 2025

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I arrived at my appointment on time and was immediately taken in. I was shown to the waiting area and offered complimentary tea and coffee while I waited for my vehicle. I was in and out within the hour. I More

by ELISEJJONES
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Feb 24, 2025

Volvo Cars Santa Monica responded

Hi Elise, thank you for sharing your detailed feedback. We're delighted to hear that your appointment went smoothly—from being welcomed promptly and enjoying complimentary tea and coffee, to having all the details about your car clearly explained. Your positive experience is our top priority, and we look forward to serving you again soon!

February 01, 2025

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I would say this dealership is excellent to work with. They are efficient, they answer their calls and actually pick up the phone, which I can tell you other dealerships do not. They were responsive, help More

by PPMBS
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Laiza and Pepe were exceptional!

Feb 03, 2025

Volvo Cars Santa Monica responded

Thank you for sharing your positive experience with Volvo Cars Santa Monica! We're delighted to hear that our team provided efficient and responsive service. We appreciate the recommendation and look forward to assisting you again in the future!

January 31, 2025

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The service team was great and handled a scheduling issue like pros. I will be sure to come back and will get my next car from them as well. More

by SNOOCHINI
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Recommend Dealer
Yes
Jan 31, 2025

Volvo Cars Santa Monica responded

We're delighted to hear that our service team at Volvo Cars Santa Monica impressed you with their professionalism. Thank you for your support, and we look forward to assisting with your future car needs!

January 29, 2025

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It was easy to get everything situated and they made the process great with positive vibes. More

by MFAUCETT500
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Jan 29, 2025

Volvo Cars Santa Monica responded

We're glad to hear it! Thank you so much for the five-star rating! – Volvo Cars Santa Monica

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