Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Arnold Alsua
Arnold Alsua at Volvo Cars Santa Monica

Arnold Alsua

Service Manager

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

Contact Me
4.9
132 Reviews
4.9

132 Reviews

Write a Review

132 Reviews of Arnold Alsua

January 20, 2026

Dealership Rating
Employee Rating

Excellent service; courteous and responsive. Thank you. 15 words is a lot. Nothing more to add. More

by LEORAFREEDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian

Report | Print
Jan 21, 2026

Volvo Cars Santa Monica responded

Hi Leora, thank you for sharing this feedback. We appreciate your trust in Volvo Cars of Santa Monica. It truly means a great deal to our team.

January 09, 2026

Dealership Rating
Employee Rating

Robert and his team are reliable and great at their job. Appreciate their work! My care was taken care very gracefully. More

by Ao Yuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Report | Print
Jan 10, 2026

Volvo Cars Santa Monica responded

Hi, it’s wonderful to hear that Robert and his team handled everything so smoothly. We’re glad your car was in such capable hands and that the experience left a positive impression.

January 07, 2026

Dealership Rating
Employee Rating

Very good and professional experience. Robert was professional and communicative. Good place to take care of your car More

by CWZSTEFC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Report | Print
Jan 08, 2026

Volvo Cars Santa Monica responded

Hi there, thank you for sharing your experience with Volvo Cars of Santa Monica. Robert is known for being professional and communicative, so it is great to hear that stood out during your visit. We are glad you felt confident trusting us with your vehicle. We look forward to welcoming you back when your car needs attention again.

December 30, 2025

Dealership Rating
Employee Rating

Very professional and helpful. Loved the service. Transportation was also included. Super fast and I would come back More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Report | Print
Dec 30, 2025

Volvo Cars Santa Monica responded

Hi Edward! We're grateful for your kind feedback! We’re thrilled you had a seamless and efficient experience with our team at Volvo Cars Santa Monica. We look forward to serving you again in the future! Safe travels!

December 27, 2025

Dealership Rating
Employee Rating

Klaus Dela Paz and Arnold Alsua are very good. They provide honest and efficient service assistance and don't do anything that is not needed. Service repair usually costs more than at independent More

by JESMILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Report | Print
Dec 29, 2025

Volvo Cars Santa Monica responded

We're delighted to hear about your positive experience with Klaus and Arnold! We appreciate your trust in Volvo Cars Santa Monica for your service needs.

December 21, 2025

Dealership Rating
Employee Rating

Great service dept ! ! everyone cares about you and your car to make everything perfect thanks ! More

by Bill W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Francisco Aguilar, Robert Munoz, Klaus de Paz, Florence Benjamin

Report | Print
Dec 22, 2025

Volvo Cars Santa Monica responded

Hi Bill, we appreciate you sharing your experience with Volvo Cars of Santa Monica. It is great to know the service team took the time to make sure your vehicle was handled with care and that you felt supported throughout the visit. Feedback like this motivates our team to keep delivering the level of service our guests expect.

December 17, 2025

Dealership Rating
Employee Rating

My car went in and was there for two weeks. They gave us a loaner. The communication wasn’t great and since we were initially told it’d be a day or two fix I would have expected better. My husb More

by MOLLYCLEMENT16
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Report | Print
Dec 19, 2025

Volvo Cars Santa Monica responded

Hello Molly, We’re sorry to hear that the timing and communication during your service visit at Volvo Cars of Santa Monica did not meet your expectations. We understand how frustrating it can be when a repair takes longer than anticipated and updates aren’t consistent. If you would like to discuss this further or need assistance, you can reach Mike Evans directly at 310-496-1161 or on his cell at 562-587-5332. He can review your experience and help address your concerns.

December 16, 2025

Dealership Rating
Employee Rating

The staff is friendly and my car was done well ahead of schedule. It could not have gone smoother! More

by GRINSLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Report | Print
Dec 16, 2025

Volvo Cars Santa Monica responded

We really appreciate you taking the time to leave Volvo Cars Santa Monica this awesome review, thank you!

December 11, 2025

Dealership Rating
Employee Rating

It was great thanks again for being great, and customer focused, and super great, awesome. More

by STEPHEN.ANDREW.RAMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 12, 2025

Volvo Cars Santa Monica responded

Hello Stephen, thank you for your kind words about Volvo Cars of Santa Monica. We are glad to hear you felt well taken care of and that our team made your experience enjoyable. It means a lot to know our focus on customers made such a positive impression.

December 02, 2025

Dealership Rating
Employee Rating

Everything went smoothly from making appointment, to completion of service as requested. The staff were professional and helpful. The facility is well kept. It was a positive experience. More

by YVONNECHANG8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz, Haik Panosian

Report | Print
Dec 02, 2025

Volvo Cars Santa Monica responded

Thank you for the stellar review! We’re delighted to hear that our team's professionalism and our well-kept facility made your experience seamless and enjoyable. See you next time at Volvo Cars Santa Monica!

1
2
...
14

Dealership Inventory (187 Vehicles)

used 2022 Toyota 4Runner car, priced at $33,400
2022 Toyota 4Runner
used
Lunar Rock exterior
Automatic
Rear-wheel Drive
$33,400
View Details
new 2026 Volvo XC90 car, priced at $68,160
2026 Volvo XC90
new
Onyx Black exterior
AWD
$68,160
View Details
new 2026 Volvo XC90 car, priced at $71,825
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
$71,825
View Details
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $85,780
2026 Volvo XC90 Plug-In Hybrid
new
Onyx Black exterior
Automatic
All-wheel Drive
$85,780
View Details
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $81,835
2026 Volvo XC90 Plug-In Hybrid
new
Gray exterior
Automatic
All-wheel Drive
$81,835
View Details
new 2026 Volvo XC60 car, priced at $58,135
2026 Volvo XC60
new
Crystal White exterior
Automatic
All-wheel Drive
$58,135
View Details
View All Inventory