Arnold Alsua

No communication from the time I dropped my car off and from the time I left the lot. I have received way too many emails from this dealership. A constant barrage of emails and texts for the past few weeks from the time I left the lot. I have received way too many emails from this dealership. A constant barrage of emails and texts for the past few weeks with no end in sight. More

by ALEXSOLOMON1974 Verified Customer Verified Customer

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We asked them to fix the Apple CarPlay and it still doesn't work. It's really frustrating to have a new car and not be able to plug our phone in and use Apple CarPlay. In fairness, they fixed the other doesn't work. It's really frustrating to have a new car and not be able to plug our phone in and use Apple CarPlay. In fairness, they fixed the other issue and they were polite, but we're still disappointed. More

by CWKYLE Verified Customer Verified Customer

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I arrived at my appointment on time and was immediately taken in. I was shown to the waiting area and offered complimentary tea and coffee while I waited for my vehicle. I was in and out within the hour. I taken in. I was shown to the waiting area and offered complimentary tea and coffee while I waited for my vehicle. I was in and out within the hour. Information about my car was explained, including the costs and follow-up procedures. Overall, it was a great customer service experience. More

by ELISEJJONES Verified Customer Verified Customer

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I would say this dealership is excellent to work with. They are efficient, they answer their calls and actually pick up the phone, which I can tell you other dealerships do not. They were responsive, help They are efficient, they answer their calls and actually pick up the phone, which I can tell you other dealerships do not. They were responsive, helpful, thorough, and it was a very positive experience. If you have a Volvo, take it to this dealership for care. More

by PPMBS Verified Customer Verified Customer

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The service team was great and handled a scheduling issue like pros. I will be sure to come back and will get my next car from them as well. like pros. I will be sure to come back and will get my next car from them as well. More

by SNOOCHINI Verified Customer Verified Customer

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It was easy to get everything situated and they made the process great with positive vibes. process great with positive vibes. More

by MFAUCETT500 Verified Customer Verified Customer

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Service department is not capable of returning a call or a response. It takes me multiple attempts to reach out to Johnny and the manager Arnold to get a response on getting an appointment scheduled or chec a response. It takes me multiple attempts to reach out to Johnny and the manager Arnold to get a response on getting an appointment scheduled or checking on the status of the car. More

by DANIELJONGKIM Verified Customer Verified Customer

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Everyone is so helpful at Volvo Santa Monica. Thank you for your quick and convenient service! Thank you for your quick and convenient service! More

by ELLIE Verified Customer Verified Customer

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Roberto was excellent and very friendly. He asked my questions and really understand my needs for service. Very helpful and I appreciate him He asked my questions and really understand my needs for service. Very helpful and I appreciate him More

by TRI.TRINH Verified Customer Verified Customer

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This service visit was much speedier and more efficient than the last. The text communication was excellent and allowed me to approve repairs and move things along faster. than the last. The text communication was excellent and allowed me to approve repairs and move things along faster. More

by SCOTT.VANDIVER Verified Customer Verified Customer

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