Arnold Alsua
Arnold Alsua at Volvo Cars Santa Monica
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Arnold Alsua

Service Manager

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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5.0
48 Reviews
5.0

48 Reviews

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48 Reviews of Arnold Alsua

November 10, 2024

Dealership Rating
Employee Rating

Easy experience. Fast, car picked up and dropped off, adding more words to hit minimum More

by munterhalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Nov 11, 2024

Volvo Cars Santa Monica responded

Thank you for the awesome review! We look forward to seeing you again! - Volvo Cars Santa Monica

November 06, 2024

Dealership Rating
Employee Rating

It was an easy process. I appreciated the quick turn around time. Thank you Very much More

by JOELD900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Nov 07, 2024

Volvo Cars Santa Monica responded

Thank you, Joel! We’re glad to hear the process was easy and that we could provide a quick turnaround. We appreciate your feedback and look forward to serving you again at Volvo Cars of Santa Monica!

November 02, 2024

Dealership Rating
Employee Rating

Klaus and his team in Santa Monica are beyond helpful, knowledgeable and professional. Excellent service! The difference between this great Volvo location and the Culver City one is immense. No comparison More

by DRRONI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klaus de Paz

Nov 03, 2024

Volvo Cars Santa Monica responded

Thank you for your wonderful feedback! We're glad to hear that Klaus and the team at Volvo Cars of Santa Monica provided you with knowledgeable and professional service. We appreciate your support and look forward to assisting you again in the future!

October 31, 2024

Dealership Rating
Employee Rating

Awesome work. Thankyou for everything, Westlake dealership is the worst dealership I have ever been too. Dennis Kramer and Nesh Sekulic are horrible. I would sti More

by RALPH.SAND04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2024

Volvo Cars Santa Monica responded

Thank you for your feedback, Ralph! We appreciate your kind words and are glad to hear you had a positive experience with us. If you ever need assistance, feel free to reach out.

October 30, 2024

Dealership Rating
Employee Rating

The advisors are exceptional. They are courteous, knowledgeable and have willingness to listen to my concerns. More

by MICHEYROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Oct 31, 2024

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're glad to hear that our advisors provided exceptional service by being courteous, knowledgeable, and attentive to your concerns. We appreciate your feedback and look forward to assisting you again!

October 23, 2024

Dealership Rating
Employee Rating

Robert was a magnificent help and managing the car and all of its needs, the service was extraordinary More

by RAFFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Oct 24, 2024

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words, Raffi! We're thrilled to hear that Robert provided you with extraordinary service at Volvo Cars of Santa Monica. We appreciate your feedback!

October 22, 2024

Dealership Rating
Employee Rating

I was very impressed with the service that I received. I received a video regarding the review of my car in the status of the particular items that were being addressed. The service I received was really More

by CHERYLSMITHWFC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Oct 22, 2024

Volvo Cars Santa Monica responded

Thank you, Cheryl! We're thrilled to hear you were impressed with the service at Volvo Cars of Santa Monica. It's great to know the video update and the team's knowledge made a positive impact on your experience. We appreciate your recommendation and look forward to serving you again!

October 16, 2024

Dealership Rating
Employee Rating

They took great care of me right away. Fixed all my car issues and got me a loner car while they were working on my car. Klous and his team were great at communication and very kind and re More

by JDEVARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Oct 16, 2024

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience! We're delighted to hear that Klous and the team at Volvo Cars of Santa Monica provided excellent care and communication while fixing your car. We're glad the loaner vehicle made things easier, and it's wonderful to know this was one of your best service experiences.

October 12, 2024

Dealership Rating
Employee Rating

Service was on time. All explained to me. Service writer Klaus was very informative and courteous. Manager Arnold Alsua always makes sure quality and timely service is More

by JESMILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klaus de Paz

Oct 14, 2024

Volvo Cars Santa Monica responded

Thank you for highlighting the excellent service from Klaus and Arnold at Volvo Cars Santa Monica. We're glad to hear everything was timely and well-explained!

October 11, 2024

Dealership Rating
Employee Rating

Robert was hospitable, helpful, warm and very knowledgeable providing excellent service I needed without extra unnecessary add ons. More

by SAVONN.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

Oct 14, 2024

Volvo Cars Santa Monica responded

We're delighted to hear that Robert provided you with such excellent service at Volvo Cars Santa Monica. Thank you for sharing your experience!

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