Armando Graham

Kyle provided exceptional service! I’m extremely pleased with his professionalism, knowledge, and dedication. Highly recommend! I’m extremely pleased with his professionalism, knowledge, and dedication. Highly recommend! More

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I really hate car dealerships--new or used. I'd rather go to the dentist than buy a car. My experience at Fitzgerald Mitsubishi/Mazda in Annapolis did not change this opinion. Before getting I'd rather go to the dentist than buy a car. My experience at Fitzgerald Mitsubishi/Mazda in Annapolis did not change this opinion. Before getting into why, I would like to state that Kyle Edwards is an excellent salesperson. He answered all questions thoroughly, and did not attempt to upsell me on a vehicle that was outside my extremely limited budget. What really aggravated me, though, was the game played by some of Kyle's higher ups concerning the prospective loan's interest rate. I had a specified loan payment in mind, and I was not going to waver far from it. The game was started by Kyle presenting me an offer of over 10% for a 72-month term. xxxx, I've got a credit card with a lower rate. Then he went back to someone, making me and my wife sit for about a half hour, only to come back with 9%. Another denial by me; I said try a shorter term; another half-hour waiting, and another insulting offer of 8 point something percent. I was quite aggravated at this point, but Kyle was patient although this was out of his control. He asked whoever was above him to try one more time. And another half-hour elapsed, and Kyle came back with an almost tolerable 7.1%. My limit had been reached on number of tries using financing through the dealership, so I played the credit union card. My credit union offered the loan for 6.3%, but I could not adjust the pre-approval I had received from visiting another dealership earlier in the week. Including just one test drive, I had been at Fitzgerald for over 3 hours, and I had had enough for the day. I promised I would investigate the credit union further and come back the next time Kyle was available, which was two days away. That day came; I was able to get a check from the credit union, and I was fast-tracked through the rest of the financing process. Still, the total transaction took 5 hours, which is among the quickest times I've been able to successfully purchase an automobile. I can never give an auto dealership 5-stars since there is no such thing as an affordable automobile financed at 0% interest with free extended warranty, but Fitzgerald of Annapolis does merit 4 stars for having competent, non-pushy salespeople who were willing to work with the customer to prevent the deal from falling through--unlike many other dealerships in the greater Baltimore-Washington area. More

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Great ,very professional and making the buying process comfortable.Will be back to service my Mitsubishi and my three Mazdas comfortable.Will be back to service my Mitsubishi and my three Mazdas More

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Armando and Kyle made mine and my fiancés experience the easiest and smoothest process ever! Love the fact they were honest and upfront with everything. They stuck with what we were looking for and made sur easiest and smoothest process ever! Love the fact they were honest and upfront with everything. They stuck with what we were looking for and made sure they worked out as many options possible to ensure we were able to get what we needed for our newest addition. Now we have a family car for our family and soon to be born baby girl. More

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Micheal is a knowledgeable, personable, patient, and charismatic individual. This is my first Mazda and because of Micheal, it will not be my last. I appreciate all employees that assisted Micheal to ma charismatic individual. This is my first Mazda and because of Micheal, it will not be my last. I appreciate all employees that assisted Micheal to make my experience enjoyable. Great job everyone! More

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It was a pleasure doing business with Fitzgerald Mazda… no games or tricks. Kyle was my sales rep who was very knowledgeable and professional. This is my third Mazda (323 sedan, Mazda-3 hatchback, and no no games or tricks. Kyle was my sales rep who was very knowledgeable and professional. This is my third Mazda (323 sedan, Mazda-3 hatchback, and now CX-70; the price and reliability are better than the other luxury models (Range Rover, BMW, Toyota) that I have purchased over the years. More

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Excellent staff, Great selection of new cars. The dealership met all my requirements and made me a good deal. The dealership met all my requirements and made me a good deal. More

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Excellent experience with MJ. The entire team MJ, Jeff and Armando were awesome to deal with. No pressure sales and worked with us to find what we wanted. The entire team MJ, Jeff and Armando were awesome to deal with. No pressure sales and worked with us to find what we wanted. More

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Kyle was super helpful with finding me the perfect vehicle! Definitely recommend this dealer and the valued employees there ! vehicle! Definitely recommend this dealer and the valued employees there ! More

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Michael worked tirelessly on finding the exact vehicle we needed. He also worked with finance to make sure things going properly. Michael also demonstrated the inner workings of SUV. Michael was truly needed. He also worked with finance to make sure things going properly. Michael also demonstrated the inner workings of SUV. Michael was truly helpful in all aspects for our new purchase and we greatly appreciate his knowledge treatment we received with him. Thank you again Michael Sincerely, Aaron and Stephanie More

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