Annie Thompson | Page 19

New car purchase. Great buying experience! We appreciated the time and patience we were extended. Thank you! Everyone went above and beyond. Finance and parts pe Great buying experience! We appreciated the time and patience we were extended. Thank you! Everyone went above and beyond. Finance and parts people we dealt with were excellent. Names escape me. More

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Great experience! I purchased my second Subaru Outback. While on my way to another Subaru Sales Center where I purchased my first Subaru and was planning to purchase my second, I pulled into Dean Team Subar While on my way to another Subaru Sales Center where I purchased my first Subaru and was planning to purchase my second, I pulled into Dean Team Subaru to ask a question of the Service Dept., and spoke to Annie who I found extremely helpful and so easy to talk to. She put me in touch with John, a sales person who I felt comfortable with, and by the end of the evening I had purchased a car from John at a better price with more features! So far I have been completely satisfied with both the service department and the after-sale service and help I needed. I have received lots of attention from Dean Team to learn more about my Subaru, and I have an appointment to meet with Duke, the Subaru Delivery Specialist, who will spend time, one-on-one, to go over my new car and all its technical advancements! I really feel comfortable at the Dean Team Dealership, and confident that I can pull in any time to ask a question about my new car! More

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We rate this dealership excellent! Our rating for this dealership excellent. From start to finish, this dealership is professional and friendly. J.D. Daugherty was our sales rep Our rating for this dealership excellent. From start to finish, this dealership is professional and friendly. J.D. Daugherty was our sales rep. Knew our car inside and out . Was a great help. My daughter-in-law is in ICU and has been for 3 weeks. We asked him to help us purchase our car, go through the mechanics of it and get us out as soon as possible. He said he would and did. Plus, he put 2 bottles of cold water and snacks in the car since we had to go directly to the hospital. As a surprise! J. D. knew how our car worked. He didn't know the answer to one question, and instead of second guessing the answer, went and got someone who did know the answer. That was great. So many times salesmen just answer the way they think they should, not with knowledge. Finance department Dustin Westhoff was quick and efficient also. We had a better interest rate from our credit union. Dustin said he would call his contacts and see if they would do better than our first offer. They went a 1/4% less after he talked to them. Who does that???? It was great for us. He saved us over $700.00 by taking the time for us. This was not our first subaru. We bought our first one from Cody, who was also amazing. The entire DEAN Team is like working with family. I have given 6 contacts of ours JD's name. We had to drop our Tuscon, also bought from Deam Team Manchester, for a tire rotation. A gentleman was walking in the parking lot to the front door. He looked at my brand new, sporty subaru forester and asked how we liked it. I gave him the card J.D. gave us for future, if any problems. Told him how great the DEAN Team group was and to ask for J.D. He walked right in. Can't say enough about your establishment. It was 9 years ago and remains now the best car dealership around. More

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Our 5th car from Dean Team Our 5th Subaru from the Dean Team dealership, and each experience was better that the last. Paul Bierman and JD Daugherty bend over backwards to ensur Our 5th Subaru from the Dean Team dealership, and each experience was better that the last. Paul Bierman and JD Daugherty bend over backwards to ensure their customers are completely satisfied with their vehicle purchase, and Jeff Price and Annie Thompson do the same when the car is in for service. We wouldn't buy a car anywhere else! More

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I drive past other Subaru dealers to go to Dean Team Am very happy I choose Dean Team for my new car purchase. Working with Annie in service is always a pleasure. I trust her to help me maintain/servi Am very happy I choose Dean Team for my new car purchase. Working with Annie in service is always a pleasure. I trust her to help me maintain/service my vehicle for many years to come:) More

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A++++++++ By far the best experience I've ever had in buying a car. I'm driving my 4th Subaru and there is no comparison between buying the other 3 to the hass By far the best experience I've ever had in buying a car. I'm driving my 4th Subaru and there is no comparison between buying the other 3 to the hassle free experience with the Dean Team Their business model is designed to eliminate the negative experiences associated with car sales and they truly live this model. J.D. answered my every question and never once tried to pressure me into buying. He went out of his way to make sure I was comfortable with the whole process. I test drove 2 vehicles and as all of my other Subarus did not have any of the awesome safety features the Crosstrek has, he explained each one and demonstrated how they worked. Jason put me at ease as he explained the extended warranty and allowed me to think about it overnight before making my decision. He answered all of my questions and was able to help me get a spare key, as only 1 came with the vehicle. I very much appreciated his courtesy. Christopher helped me understand the EyeSight technology and signed me up for a trial period of Starlink after explaining the benefits I never expected to buy a different car when I went into Dean Team to have the oil changed in my Outback, Annie is knowledgable but more than that a fun person to work with. She went the extra mile to make sure my visit was stress free. (she is one of the few people who did not know me, but knew how to correctly pronounce my last name). Thanks Annie! More

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Great Annie was very friendly, efficient and accommodating. I would definitely return to Dean Team in the future. Beautiful showroom too. Thanks for your gr Annie was very friendly, efficient and accommodating. I would definitely return to Dean Team in the future. Beautiful showroom too. Thanks for your great service. More

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Five Cars Later This is the 5th Subaru wehave bought at Dick Dean. My car was sounding different lately. The mechanic rode around the block with me and immediately to This is the 5th Subaru wehave bought at Dick Dean. My car was sounding different lately. The mechanic rode around the block with me and immediately told me what he thought the problem was. He was right - wheel bearing. They fixed it in less than an hour. And because my warranty has only recently expired, they didn’t charge me! They also did a basic maintenance check. I left relieved and happy! More

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Needed recall work done As soon as I drove up, I was greeted by a gentleman and directed to a Service Advisor. Her name was Annie. She was extremely pleasant and took care of As soon as I drove up, I was greeted by a gentleman and directed to a Service Advisor. Her name was Annie. She was extremely pleasant and took care of all of the necessary paperwork in a timely manner. She then walked me to the customer lounge area and made me a cup of coffee! I was happy about that, because the coffee machine was something that I had seen before. I had a light out and asked if they could replace it while I was there. They took care of that and I was on my way. All in all I had an excellent experience...I would say mainly because of the Service Advisor, Annie! Many Thanks, Gerri More

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2019 Subaru Outback Purchase Smoothest, least stressful of any car purchases we have ever made and most satisfying. Adam Smith was helpful in sorting out options regarding choic Smoothest, least stressful of any car purchases we have ever made and most satisfying. Adam Smith was helpful in sorting out options regarding choice of Forester vs. Outback and which model of Outback best met our needs. The March discount on Outbacks also helped us make our decision. We like Adam's personality, patience and sense of humor. More

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