Andy Acevedo

They have good personnel. They make customers feel that they want to get the job done correctly.. They make customers feel that they want to get the job done correctly.. More

by WPISTOR Verified Customer Verified Customer

Report | Print

Mercedes of Portland is great. I bought my 2nd Mercedes GLS450 from them 1.25 years ago. Service is professional and free chocolate! Strongly recommend this place! I bought my 2nd Mercedes GLS450 from them 1.25 years ago. Service is professional and free chocolate! Strongly recommend this place! More

by CALLAWAY4343 Verified Customer Verified Customer

Report | Print

Friendly, prompt service folks! Helpful! Will definitely return for future service. Thank you!! Nice waiting area Helpful! Will definitely return for future service. Thank you!! Nice waiting area More

by cynthiacampbell Verified Customer Verified Customer

Report | Print

My Mercedes was having a hard time turning over. I was told it was the ignition. I took it to the dealership and they said it's $200 per diagnosis. After they kept it for 5 days, and me hassling the I was told it was the ignition. I took it to the dealership and they said it's $200 per diagnosis. After they kept it for 5 days, and me hassling them about what was wrong with it, they told me it wasn't the ignition and they put a fuse in and it was running fine. They wanted to keep it longer and check other things but I couldn't afford $200 per diagnosis. Plus, they said it was running fine. It wasn't. I had a hard time starting it at the next stop I made. I took it to another Mercedes mechanic and it was the ignition and they got it fixed. I was warned not to take it to the Mercedes dealership because they charge over double what anyone else does. I paid them $200 for the diagnosis and $4 for the fuse. I then took it to another Mercedes mechanic who told me it was the ignition and got it fixed in 3 days. More

by Laura Cromwell Verified Customer Verified Customer

Report | Print

Andy is always responsive, quick, fair and thoughtful when bring car in and need service. when bring car in and need service. More

by SAMMYWINDR23 Verified Customer Verified Customer

Report | Print

All parties I worked with in-service were attentive, professional, professional, and engaging and addressed my concerns in a very timely manner. professional, professional, and engaging and addressed my concerns in a very timely manner. More

by Eqe500 Verified Customer Verified Customer

Report | Print

They give me appointment. I took my car in three days. They didn’t did anything to my car. My car just stayed there for three days and they didn’t even did a diagnose on it. W I took my car in three days. They didn’t did anything to my car. My car just stayed there for three days and they didn’t even did a diagnose on it. Waste of time. More

by Gevorg Mkhitaryan Verified Customer Verified Customer

Report | Print

Very challenging to contact for service. Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% tax was only $301. My last few encounters for service have been miserable. More

by HIKERJAS Verified Customer Verified Customer

Report | Print

Andy is the best at helping resolve and schedule needs every time. Always helpful with follow ups. every time. Always helpful with follow ups. More

by SAMMYWINDR23 Verified Customer Verified Customer

Report | Print

Brought in the vehicle for a 3 miner warranty repairs. 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much soon 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much sooner with customer service at a world of a difference! Not the best customer service here in Portland. They charge you for unnecessary items and fees under the table at the sales department. You request a legitimate receipt and they say you can only pay cash, zelle, “CASH APP” on a service they are required to provide by Mercedes-benz/DIAMLER. Seams like the wilsonville location is taking all their business, and they are probably having a hard time with lack of customers. Simply because of their low quality of customer service. More

by Ed Verified Customer Verified Customer

Report | Print