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Andy Acevedo
Andy Acevedo at Mercedes-Benz of Portland
Refer Me

Andy Acevedo

Service Advisor

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.1
139 Reviews
4.1

139 Reviews

Write a Review

139 Reviews of Andy Acevedo

October 27, 2024

Dealership Rating
Employee Rating

Issue not resolved but still released auto 3 times I’m not the test pilot More

by Feleicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jesus Soria

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Oct 29, 2024

Mercedes-Benz of Portland responded

Feleicia - Would you be willing to discuss your visit with me? I would like to learn more about your experience and what we can do to improve your 2 star rating. Thank you, Eric Trueblood - Service Manager - 503-228-8351

Oct 30, 2024

Feleicia responded

Yes, please contact me, 503 853-6120. I would be happy to discuss my visits with you. Thanks

Oct 30, 2024

Feleicia responded

Yes, 503 853-6120, Thank You

October 22, 2024

Dealership Rating
Employee Rating

I was kept informed all my questions were answered. It was a super easy and stress-free experience. More

by Jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Mercedes-Benz of Portland responded

We are happy to have provided you with an easy and stress-free experience, Jenn. Come see us again soon!

October 16, 2024

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Employee Rating

Mercedes-Benz of Portland worked very hard to make me happy. They were very helpful More

by JJDITTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns, Maurice "Mo" McQueen

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Oct 18, 2024

Mercedes-Benz of Portland responded

We love hearing from our customers and are pleased to learn about your satisfaction with your recent visit. Please let us know how we can serve you in the future at Mercedes-Benz of Portland!

September 24, 2024

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Employee Rating

Eric, we have been coming to you for decades since it was Don Rasmussen. Andy is always so welcoming and wonderful to work with. More

by RICKP4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2024

Mercedes-Benz of Portland responded

Thank you for your continued loyalty to Mercedes-Benz of Portland! We're delighted to hear that Eric and Andy have made each visit welcoming and wonderful. We appreciate your support over the years!

September 19, 2024

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Employee Rating

MB of Portland really cares that their customers are fully satisfied with the service work or they will make it right More

by DONNARAE1961
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2024

Mercedes-Benz of Portland responded

Hey Donnarae, we're glad to hear that our team at Mercedes-Benz of Portland made sure you were fully satisfied with your service. Thanks for the positive feedback! See you next time!

September 19, 2024

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Employee Rating

Maurice was great help! Easy drop off, easy pick up. Most definitely recommend working with him! More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maurice "Mo" McQueen

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Sep 20, 2024

Mercedes-Benz of Portland responded

Thanks for the kind words! We are glad to hear that you had a great experience with Maurice and are satisfied with the drop off and pick up service. We hope to see you again soon!

September 17, 2024

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Employee Rating

I Appreciate the feedback provided by the service advisor on September 16, 2024, thank you More

by KARENWCOLE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2024

Mercedes-Benz of Portland responded

Thank you for this positive rating. As always, your business is greatly appreciated and we hope to have you back at Mercedes-Benz of Portland for your next due service!

September 01, 2024

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Employee Rating

Always friendly, quick, and great service. Your service department staffs are kind and very helpful. Thanks for your good service. More

by AMOFIDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abigail Ramirez

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Sep 04, 2024

Mercedes-Benz of Portland responded

Thank you for the kind words! We're delighted to hear that our service department at Mercedes-Benz of Portland provided friendly and efficient assistance. We appreciate your support!

August 29, 2024

Dealership Rating
Employee Rating

Great service advisor. . Mechanic replaced turbo under warranty but forgot to attach cooled line and jammed it in after the fact causing a coolant leak. Been coming for more More

by RHUURMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 03, 2024

Mercedes-Benz of Portland responded

I'm sorry to hear about the coolant leak issue after your recent visit. We appreciate your loyalty over the years and want to make this right for you. Please reach out so we can address this promptly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

August 23, 2024

Dealership Rating
Employee Rating

Came in for a standard oil change. Left with oil leaking after the service. Brought the vehicle back for review and the sales tech said the leak had been there for quite some time, Alt More

by Benz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 27, 2024

Mercedes-Benz of Portland responded

I'm sorry to hear about your experience with the oil change and subsequent issues. We strive for thoroughness in our service, so it's concerning that this happened. I apologize for any inconvenience caused by the delay in receiving your estimate. Please reach out directly so we can resolve this matter promptly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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