Andrew Horstman

Disappointing to say the least. I purchased a used Audi in July and a small part fell off the door handle on day 2. I notified Mr. Horstman immediately and he replied "I'll see what I can do." That littl in July and a small part fell off the door handle on day 2. I notified Mr. Horstman immediately and he replied "I'll see what I can do." That little plastic part ended up costing me $250! In addition, I was told that the car went through a complete inspection and the brakes and tires had at least 50% life remaining. I brought my car in for service this week and was told I need new brakes yet I only put on 3,000 miles. There were 2 or 3 other items that "needed repair." The worst part? Mr. Horstman never replied to any of my 3 emails (8/31, 9/8 and 9/14). Run from this dealership! More

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Horrible online customer service. Requested the same info multiple times, got nothing but canned language and never received the info I needed. I’ll go out of my way to avoid this dealership. multiple times, got nothing but canned language and never received the info I needed. I’ll go out of my way to avoid this dealership. More

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Thanks, Andrew for a great experience. I'm now the happy owner of a used Volvo. Starting with the test drive (which could have been super awkward, as I had to bring my 3 year old, and her g I'm now the happy owner of a used Volvo. Starting with the test drive (which could have been super awkward, as I had to bring my 3 year old, and her giant car seat, at the last minute), and continuing through negotiations and the purchase, Andrew Horstman and the staff at Audi St. Paul were welcoming, responsive, easy to work with, and quick to get me in, out, and on my way. I'm especially appreciative of Andrew's willingness to come in on his day off to complete the sale. More

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My road to Audidiction! I purchased my first Audi with the help of Andrew Hortsman. He guided me down the road to a beautiful S5. He was very enjoyable to work with during I purchased my first Audi with the help of Andrew Hortsman. He guided me down the road to a beautiful S5. He was very enjoyable to work with during the entire buying experience. He made sure I was getting the car I wanted and worked with me to get it at a fair price. Andrew is a true Audi enthusiast. I look forward to working with him and Audi of St. Paul again. More

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Professional All the staffs are amazing and friendly. Service was great nice. Great working with Andrew. He is very nice and professional. He helped me with anythi All the staffs are amazing and friendly. Service was great nice. Great working with Andrew. He is very nice and professional. He helped me with anything that I needed. More

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Audi Q5 I had a busy schedule and Andrew found out what I was looking for and was able to find a vehicle and held the one that met my needs until I was able t I had a busy schedule and Andrew found out what I was looking for and was able to find a vehicle and held the one that met my needs until I was able to see it. More

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Worth the 600 mile round trip The deal was completely done via internet and phone. This was important since I was driving a significant distance to trade a car for the one I was p The deal was completely done via internet and phone. This was important since I was driving a significant distance to trade a car for the one I was purchasing. Thankfully, there were no surprises when I got to Audi St. Paul to complete the transaction. I am well-pleased with my purchase and grateful for the help provided by Andrew. More

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Stress-free Saturday Did my homework Friday night, a request for more information was answered first thing Sat AM by Andrew Horstman. He couldn’t have been nicer or more a Did my homework Friday night, a request for more information was answered first thing Sat AM by Andrew Horstman. He couldn’t have been nicer or more accommodating. I wound up purchasing a Q5 which was lovingly detailed and delivered in like-new condition. Highly recommend Andrew and the dealership. More

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Great dealership Andrew was great to work with. He treated us as friends instead of just another customer. Everyone at the dealership was very helpful throughout the w Andrew was great to work with. He treated us as friends instead of just another customer. Everyone at the dealership was very helpful throughout the whole process. More

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Exceeded my expectations! Andrew guided me through the whole process from start to finish... test drives, list of vehicle options and reviewing numbers. Never pushy. I am now a Andrew guided me through the whole process from start to finish... test drives, list of vehicle options and reviewing numbers. Never pushy. I am now a Q5 owner and very happy. Super experience with Andrew at Audi St. Paul! More

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