Andrew Fabec

Purchasing our new Pilot was a wonderful experience from the first contact via a phone call to Lee delivering the vehicle to our home! I was curious about the price of a new pilot so I looked on the Costc the first contact via a phone call to Lee delivering the vehicle to our home! I was curious about the price of a new pilot so I looked on the Costco auto program. Within a couple of minutes, Lee Walls sent me an email and called me to ask if he could help in any way. I let him know Lou Sobh was over an hour from my house so I would like buy one from a dealer closer to my house, but I would like to know some details about the pilot and price. He sent me pictures and pricing on the unit I was interested in. His salesmanship, mannerism, and follow up was beyond any other sales person I have dealt with on many car purchases. I explained I wanted a tow hitch installed and I would not be willing to drive over an hour to the dealer another day. Lee offered to have the hitch installed and deliver the new pilot to my house. This was BEYOND any customer service I could image. That was the decision point that he had went beyond my expectations so I made the decision I was buying the car from Lee and driving the distance to buy the new car. We got to the dealer at closing time, he had the car back in the front parking space ready for my wife to test drive it and had everything ready to sign. Smooth process!! We agreed on a time for him to deliver it to my house the next day after the hitch was installed. The next morning, he sent me pictures of the new hitch installed and delivered the Pilot to our house! My wife and I cannot imagine a car buying experience could be ANY BETTER that what LEE WALLS provided. He created a “Wow!” experience! Thank you - Michael and Jennifer Rutledge More

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We went to look at the new Hondas and had a great experience. Madison was extremely helpful. experience. Madison was extremely helpful. More

by DEHAVEL Verified Customer Verified Customer

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I had an excellent experience at Lou Sobh Honda and couldn’t be happier with my 2026 Honda Civic Hybrid purchase. From the moment I walked in, my sales rep J.W. Whitaker was professional, attentive, an couldn’t be happier with my 2026 Honda Civic Hybrid purchase. From the moment I walked in, my sales rep J.W. Whitaker was professional, attentive, and genuinely focused on understanding what I was looking for in a vehicle. He took the time to listen, answered all my questions thoroughly, and never made me feel rushed or pressured. What stood out most was how fair and transparent the price negotiation process was. I felt respected throughout the conversation, and it was clear that J.W. and his manager were committed to making the deal work in a way that was equitable for both sides. There was none of the typical back-and-forth you sometimes dread, just honest, responsive dialogue. In fact, everyone I interacted with was warm, knowledgeable, and truly cared about making the experience smooth and positive. It’s rare to find a dealership that combines customer service, professionalism, and integrity so seamlessly. I highly recommend Lou Sobh Honda to anyone in the market for a new vehicle. They’ve earned my trust and future business. More

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We had a great experience with Shelby and the Lou Sobh Honda team. We were quoted a price, and they stuck by it. They got the minor touch up done, and we picked up the vehicle with no issues/problems. Honda team. We were quoted a price, and they stuck by it. They got the minor touch up done, and we picked up the vehicle with no issues/problems. More

by rbrown406 Verified Customer Verified Customer

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Jimmy V was fantastic. Honest, reliable, followed up appropriately. We did not feel pushed to make a purchase and he made sure what we left with was what we needed. Honest, reliable, followed up appropriately. We did not feel pushed to make a purchase and he made sure what we left with was what we needed. More

by kevjarrard Verified Customer Verified Customer

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J.W. went above and beyond. Great dealer very happy. Will be telling my family and friend. be telling my family and friend. More

by swcg1227 Verified Customer Verified Customer

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You could not find a better, more helpful salesperson than JW (Jeffrey Whitaker). I bought my 2022 Honda CR-V around the time of my mother's passing when I also needed to replace my older, barely functio than JW (Jeffrey Whitaker). I bought my 2022 Honda CR-V around the time of my mother's passing when I also needed to replace my older, barely functional car. It was a very chaotic and emotional time involving a lot of back-and-forth and stops-and starts on my part. JW was incredibly patient with my questions and understanding about my situation helping me find just the right vehicle with the best financial arrangement. It was only natural that I returned to him when it was time to help our son (on the Autism spectrum) purchase his vehicle - a 2020 Honda Ridgeline. Again, JW was patient beyond compare, patiently answering our son's questions and helping to carefully guide him through the process. Andrew was also very patient and thorough in going through everything involving the finances. As a Honda family, we've also been very happy with Lou Sobh Honda's service department, having gone to them for most of our Honda needs since they opened in Cumming. We've found their prices to be competitive in most circumstances and their service advisors to be very accommodating and knowledgeable. The shop is probably the cleanest we've ever seen for a service center, and everyone on the staff is always professional in both behavior and appearance. More

by mwmartz Verified Customer Verified Customer

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The Lou Sobh team provided great service as usual. They explained the options well and were very professional. They explained the options well and were very professional. More

by JOSEPHCSANTORUM Verified Customer Verified Customer

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Steve Rossi was absolutely amazing! It was so refreshing to experience being treated like family and not just a customer. The level of customer service Steve gives is the best I have ev It was so refreshing to experience being treated like family and not just a customer. The level of customer service Steve gives is the best I have ever experienced in the 39 years I have been alive. Steve made everything seamless and effortless for me all while having great conversations making for an incredibly memorable experience. Thank you Steve for being such an amazing person. It was such a pleasure to have done business with you! More

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Sales people were great to work with and knowledgeable about the vehicles. Mangers were very helpful and easy to work with as well. about the vehicles. Mangers were very helpful and easy to work with as well. More

by Just me Verified Customer Verified Customer

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