Andrea Mashburn
Andrea Mashburn at Lexus of Chattanooga
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Andrea Mashburn

Lexus Service Advisor 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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4.8
57 Reviews
4.8

57 Reviews

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57 Reviews of Andrea Mashburn

August 12, 2024

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Employee Rating

This makes the fourth Lexus from this dealership because we have felt good about the deal we have made with Ralph Paty. He is the main reason we keep going back to Lexus of Chattanooga when we need a new v More

by Gateach2001
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 15, 2024

Lexus of Chattanooga responded

Thank you for your continued trust and loyalty! We’re thrilled to hear that Ralph Paty has consistently provided you with excellent service and has been a key reason for your return to Lexus of Chattanooga. Your feedback is greatly appreciated, and we look forward to assisting you with your future vehicle needs.

July 18, 2024

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For over 9 years Fred Fortson, Sales Manager Adviser has sold us 6 Lexus vehicles including our most recent purchase today, the 2024 Lexus GX550. Building a long term relationship, not only on trust and in More

by Saraavakian23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 25, 2024

Lexus of Chattanooga responded

Thank you so much for your heartfelt review! We’re truly grateful for your continued trust and loyalty over the years. It’s wonderful to hear that Fred Fortson has not only met your expectations but also built a lasting friendship through his dedication and integrity. We’re delighted to know that your experience with Fred and the 2024 Lexus GX550 was exceptional. Your support means the world to us, and we look forward to serving you for many more years to come. Thank you for choosing Lexus of Chattanooga!

July 18, 2024

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Andrea has been my service advisor for almost ten years! You want to be able to have that direct relationship with someone consistent who knows your vehicle better than you! Andrea has always been super n More

by Saraavakian23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2024

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that Andrea has provided you with exceptional service and consistency over the years. Building a long-term relationship with a knowledgeable and friendly advisor is so important, and we’re glad Andrea has been that reliable partner for you. Your recommendation means a lot to us, and we appreciate your continued trust in Andrea and Lexus of Chattanooga. If you need anything else, we’re here to help!

April 22, 2024

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Employee Rating

Excellent customer! I had a great experience with Andrea. She was very knowledgeable and personable. Definitely would recommend her and Lexus of Chattanooga. More

by kile59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with Andrea at Lexus of Chattanooga. Providing knowledgeable and personable service is what we strive for, and we're delighted that Andrea met and exceeded your expectations. Your recommendation means the world to us, and we appreciate your trust in both Andrea and our dealership. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

April 04, 2024

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We always get very good service with Andrea! We have been pleased and will be back. More

by patlee1209
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Lexus of Chattanooga responded

Thank you for your continued trust in Andrea and our team at Lexus of Chattanooga! Providing excellent service is our top priority, and we're thrilled to hear that Andrea consistently meets your expectations. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience in the future.

October 21, 2023

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Employee Rating

Fantastic customer service in sales and service. A great experience the people treat us like family. Mike Watson, Josiah and Andrea Mashburn are amazing! More

by Candypaulson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jackson Antinore, Mike Watson

Oct 22, 2023

Lexus of Chattanooga responded

We're delighted to hear that you've had a fantastic customer service experience at Lexus of Chattanooga, both in sales and service. Treating our customers like family is a priority, and we're thrilled that Mike Watson, Josiah, and Andrea Mashburn have made your experience amazing. If you have any more feedback or if there's anything specific you'd like to share, please feel free to do so. Your satisfaction is our top priority, and we're here to assist you in any way we can. Thank you for being a part of the Lexus of Chattanooga family!

October 12, 2023

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Andrea is the nicest person you'll ever meet. I have an Infiniti and the service at their dealership left me dissatisfied. I was excited to find out from Andrea that Lexus of Chattanooga would More

by w8ontheL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Lexus of Chattanooga responded

Thank you for your kind words about Andrea and your decision to bring your Infiniti to Lexus of Chattanooga for service. We're delighted to hear that Andrea has made a positive impression on you, and we appreciate your trust in our service department. Rest assured that Andrea and the team will do their best to ensure you have a satisfying and hassle-free experience with your Infiniti. If you have any more feedback or questions in the future, please feel free to reach out. We're here to provide top-notch service for your vehicle needs.

October 02, 2023

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Quality work done on time as promised. Additional a loaner car makes this a great customer experience. More

by Chuck Corey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2023

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! 🌟 We're delighted to hear that you found our service to be of high quality and that we were able to complete the work on your Lexus as promised. Your satisfaction is our top priority, and we always strive to meet and exceed your expectations. We're also pleased to know that our loaner car service added to your overall experience. Providing convenience and ensuring your mobility during your visit is important to us. At Lexus of Chattanooga, we're committed to delivering exceptional service to our customers, and your feedback encourages us to continue doing so. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing Lexus of Chattanooga, and we look forward to serving you again.

February 23, 2023

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Employee Rating

Marc Bales is professional and efficient. So pleasant to work with. Lexus of Chattanooga is the best dealership. This is my 2nd leased SUV with them. Everyone from the top down are wonderful More

by linda.hillcrna
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2023

Lexus of Chattanooga responded

Thank you for taking the time to leave such a positive review about Marc and our dealership. We're thrilled to hear that you had a great experience with us and that Marc was able to provide you with the professional and efficient service that you deserve. We strive to provide exceptional customer service, and we're glad that we were able to exceed your expectations. We appreciate your recommendation and look forward to working with you again in the future!

January 22, 2023

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Employee Rating

Submitted a service review on Dec 12, 2022. Bad service. Received an email mail from the dealership stating the service manager will be in touch. Responded twice to the e mail. Over a month a More

by gkeiser706
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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