Andrea Baumgardner

The service itself was very good. Andrea kept me abreast of the entire process from check in to the completion of the inspection. The mechanics did a great job of getting my car inspe Andrea kept me abreast of the entire process from check in to the completion of the inspection. The mechanics did a great job of getting my car inspected and oil change+. My two issues with this department were: 1) When I called to schedule my appointment, the female service rep (not Andrea) was very curt and short with me on the phone. As soon as she scheduled my appointment time, she immediately hung up the phone. 2) When I went to pick up my vehicle, the parking spot where they said the vehicle was supposed to be, there was another vehicle parked into that spot. After personally checking the next 2 rows of vehicles, I returned to the cashiers office and informed the young lady that my car is not where she said it was (she got the spot off of the paperwork that was given to her). She looked flustered and did not know what to do. Fortunately a salesman was there, took my keys and had one of the mechanics look for my car. Approximately 10-15 minutes later, the mechanic appeared with my vehicle. More

by CHRISDJN Verified Customer Verified Customer

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It's always a good experience when I go to get service. Nice folks too. Andrea is fabulous! Nice folks too. Andrea is fabulous! More

by GARVIN.PUTT Verified Customer Verified Customer

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Thank you, Andrea and Washington Ford, for being such a great place to do business. I am always updated on what needs done on my vehicle, I never worry about unnecessary repairs and my truck is always read great place to do business. I am always updated on what needs done on my vehicle, I never worry about unnecessary repairs and my truck is always ready when promised (important to me as this is my only vehicle!). The quality of the work is impeccable as well! Wish all companies were as easy to work with and dependable as this one ! Thank you! More

by SWALLOWHILL48 Verified Customer Verified Customer

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I am privileged to have Andrea Baumgardner as my service advisor. She understands the need (such as new tires at an affordable cost) and helps us with getting that service. Additionally, she always alerts m advisor. She understands the need (such as new tires at an affordable cost) and helps us with getting that service. Additionally, she always alerts me to timely services, such as The Works, and checking the tiers before winter, among other things. Thank you, Andrea, and thank you to the Washington Ford Service Team. More

by Soma C. Verified Customer Verified Customer

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Very pleased with everything. Andrea is exceptional with her customer service and parts were ordered promptly. Andrea is exceptional with her customer service and parts were ordered promptly. More

by LYNNEBAD Verified Customer Verified Customer

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they did the warranty work on van in the amount of time they said it would take they said it would take More

by Popman Verified Customer Verified Customer

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Everyone was very helpful providing me with a new battery for my F-150 that was stuck at my house. Big thank you to Joe (service tech) with advice on how to reset my battery monitoring system after installi for my F-150 that was stuck at my house. Big thank you to Joe (service tech) with advice on how to reset my battery monitoring system after installing the new battery and to Chad in Parts for carrying the new battery out to the parking lot for me. And thanks to Andrea in service for handling the transaction including using my FordPass points. More

by MIKE DEBOWSKI Verified Customer Verified Customer

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They were able to get the tires I wanted and installed them quickly. They also were able to take care of a few recalls them quickly. They also were able to take care of a few recalls More

by J-BEECHAM Verified Customer Verified Customer

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Great timely service and staff. Love them. I recommend them highly. Keep up the great work! Love them. I recommend them highly. Keep up the great work! More

by ALIEN08061952 Verified Customer Verified Customer

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5 Stars! !! Everytime I take my car in for service. Andrea is especially helpful and informative. !! Everytime I take my car in for service. Andrea is especially helpful and informative. More

by SUZIESHRINK Verified Customer Verified Customer

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