This overall service was A1.
I always have a great experience when I come to get my vehicle service here at the south bay location. My wait is always comfortable. Their coffee
I always have a great experience when I come to get my vehicle service here at the south bay location. My wait is always comfortable. Their coffee & tea station is so nice & the waiting are is so cozy.
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by SODIVAJACKSON
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you for this awesome review! We’re glad that your experiences at our South Bay location are consistently A1. It’s great to know that our cozy waiting area makes your visit comfortable and that our coffee and tea station hits the mark. Though we have to admit, sometimes we wonder if people come for the beverages as much as the service!
We are happy that we can make your visits enjoyable from start to finish. We look forward to seeing you again soon for more great service and, of course, more coffee (or tea) refills!
Carlos Robles
Service Manager
INFINITI of South Bay
Excelent customer service.
He took care of the consern i had with my vehichle. Took care of it very profesional.
He took care of the consern i had with my vehichle. Took care of it very profesional.
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by Josejimenezzz
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you for your kind words! We’re so glad to hear that our team took care of your vehicle concern professionally and provided excellent customer service. Your satisfaction is very important to us, and we truly appreciate your trust. We look forward to serving you again!
Happy Holidays!
Carlos Robles
Service Manager
INFINITI of South Bay
Very attentive and excellent service, very knowledgeable
staff, I was out in less than an hour with my oil change! Very satisfied with their services!
staff, I was out in less than an hour with my oil change! Very satisfied with their services!
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by AMANDY2604
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you for taking the time to leave this FIVE-STAR review! We’re happy to hear that our team provided attentive and knowledgeable service and that your oil change was quick and efficient. It’s wonderful to know you left satisfied, we work hard to ensure that our customers have a positive experience with us. Thank you and we hope to see you again soon!
Happy Holidays!
Carlos Robles
Service Manager
INFINITI of South Bay
I love Andre’s customer service!
He’s very knowledgeable and helpful which has become rare these days!
He’s very knowledgeable and helpful which has become rare these days!
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by tdancy05
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you for this great review! We’re thrilled to hear how much you appreciate Andre’s customer service. His knowledge, helpfulness, and dedication truly set him apart, and we’re proud to have him on our team, especially when great service like that feels harder to come by. We appreciate you taking the time to share, and look forward to taking care of you again! If there is anything we can do to turn this four-star review into a five-star one, please let us know!
Carlos Robles
Service Manager
INFINITI of South Bay
The dealership is professional and family oriented.
I appreciate the level of service I received!
I appreciate the level of service I received!
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by THEWORDINME3
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you so much for this FIVE-STAR review! We’re honored to hear that you found our dealership to be both professional and family-oriented. Providing a high level of care and service to every guest is our #1 priority, and we’re grateful you took the time to recognize our team’s efforts. We look forward to welcoming you back again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
It was clean my car was taken care off.
Job was done on time. Excellent job
Job was done on time. Excellent job
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by AURSANI
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you for the great review! We’re glad to hear you found our dealership clean, your car well taken care of, and the service completed on time. Providing excellent service from start to finish is our goal! We truly appreciate your trust and look forward to serving you again in the future!
Carlos Robles
Service Manager
INFINITI of South Bay
Fast and easy.
Why, why, why, why, why, why, robot, why, why, why?? I'm busy and tired. Be thankful for what you got. Everything was fine. No complaints. Bye bye.
Why, why, why, why, why, why, robot, why, why, why?? I'm busy and tired. Be thankful for what you got. Everything was fine. No complaints. Bye bye.
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by CVDAWSON
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Dec 01, 2025 -
INFINITI of South Bay responded
Thank you for the honest, and entertaining, review! We’re glad to hear everything was fast and easy for you. We know life gets busy and tiring, so we appreciate you taking a moment to share your thoughts. Thank you for choosing INFINITI of South Bay and we look forward to seeing you again soon.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Dec 02, 2025 -
INFINITI of South Bay responded
CV,
Thank you for the positive feedback! We are glad to hear the service itself was fast, easy, and error-free.
We sincerely apologize if the follow-up messages felt excessive. We utilize an automated feedback system strictly to ensure we are maintaining the high standard of customer service our clients deserve, but we never want to be a nuisance—especially when you are busy. We appreciate you taking the time to let us know everything went well despite the review request. Thanks again!
Kelvin Bratcher
Owner & Executive Manager
INFINTI of South Bay
Service was professional, everything was on time .
Thanks for the discount and I was very pleased with the service and personnel. I will continue working with you and would recommend you for service t
Thanks for the discount and I was very pleased with the service and personnel. I will continue working with you and would recommend you for service to anyone. Thanks again.
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by rubenski5500
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2025 -
INFINITI of South Bay responded
Thank you so much for this awesome review! We’re happy to hear that your service was professional and completed on time. We’re glad the discount was helpful, and it’s wonderful to know you were pleased with both our team and the overall experience. Our customers are our #1 priority, thank you for recognizing all of our hard work!
Your trust and willingness to recommend us truly mean a lot. We look forward to continuing to work with you and providing the same level of care and quality each time you visit. Thanks again for choosing INFINITI of South Bay! Make sure to check our website for service deals and specials for your next visit.
Carlos Robles
Service Manager
INFINITI of South Bay
Great dealership.
Clean. Efficient. Mr Butler was very professional. Disappointed that the sedan is being discontinued
Clean. Efficient. Mr Butler was very professional. Disappointed that the sedan is being discontinued
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by 2003G35tm
Verified Customer
Verified Customer
Nov 22, 2025 -
INFINITI of South Bay responded
Thank you for taking the time to leave this review! We’re glad to hear you had a great experience with our dealership and that you found everything clean and efficient. Andre will appreciate your kind words, professional service is something he takes great pride in.
Thank you again for your support, and we look forward to seeing you on your next visit!
Carlos Robles
Service Manager
INFINITI of South Bay
The so-called inspection in October included a photo of a
torn rear windshield wiper. It was recommended the wiper be replaced. Unfortunately, the photo was from the inspection done in September after which
torn rear windshield wiper. It was recommended the wiper be replaced. Unfortunately, the photo was from the inspection done in September after which the wiper blade was replaced. As such I have to wonder if an inspection actually occurred. Very disappointing. I always work with Edson Trujillo and this is the first time I have ever had a bad experience with the service department at South Bay Infiniti. I am going to assume it is a one off.
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by EJR123
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2025 -
INFINITI of South Bay responded
Thank you for your honest feedback. I want to sincerely apologize for the error regarding the rear windshield wiper photo and the concern this has caused regarding the integrity of your inspection. You are absolutely right to question this, and we are disappointed that we let you down.
We take great pride in our transparency, and it is clear we missed the mark here. I am grateful that you mentioned your history with Edson Trujillo; we value your loyalty and are relieved that you are willing to view this as a "one-off," though we certainly do not want to take that for granted.
I will personally visit with my Service Advisor and Technician teams to better understand how this may have happened. Thank you for bringing this to my attention, it's the only way to get better!
Carlos Robles
Service Manager
INFINITI of South Bay
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