Andre Bernatchez | Page 3

Truly exceptional experience My first exposure to Lia Toyota of Wilbraham MA was an Email introduction to Lia Toyota from Tina Zarlenga within one hour of my completing a 2020 Toy My first exposure to Lia Toyota of Wilbraham MA was an Email introduction to Lia Toyota from Tina Zarlenga within one hour of my completing a 2020 Toyota Avalon configuration at the Costco Auto Program web site. Tina arranged for a Toyota Avalon configured to meet my test drive needs (Limited Hybrid) to be transported to their site so as to be available on the next Sunday afternoon enabling my wife and I to perform a test drive in a representative vehicle. The actual test drive on Sunday was accomplished with Andre Bernatchez of Lia Toyota and we were so pleased we left after leaving a deposit for the vehicle we had configured. Andre, with the assistance of Riley Campbell also of Lia Toyota, was able to acquire the exact vehicle we had initially configured within two weeks and we purchased it on the next Saturday morning. Lia Toyota met my exact requirements with speed and professionalism making my purchase of a 2020 Toyota Avalon Limited Hybrid a truly exceptional experience. More

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Amazing I bought a car with the assistance of Andre Bernatchez. Not only was he very professional and knowledgeable he went the extra step to make sure everyt I bought a car with the assistance of Andre Bernatchez. Not only was he very professional and knowledgeable he went the extra step to make sure everything I wanted as far as getting a vehicle was an option I would highly recommend seeing him and will be returning to see Andre when it comes time to purchase another. Thank you for all the help More

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Great service and buying experience. I have purchased my third Toyota from Lia of Wilbraham and am, as always, pleased that I did. The service personnel are always helpful and solicitous I have purchased my third Toyota from Lia of Wilbraham and am, as always, pleased that I did. The service personnel are always helpful and solicitous and the sales people are low pressure and patient. Andre Bernatchez was the sales rep I worked with and he was what every sales person should be. I went in for routine maintenance and walked out with a new car! More

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Purchased a Highlander Warmly greeted by Tina upon arrival to showroom. Met with Andre, test drove Highlander, liked it very much. He did an excellent job of explaining op Warmly greeted by Tina upon arrival to showroom. Met with Andre, test drove Highlander, liked it very much. He did an excellent job of explaining options on Highlander and financing options. Met with Riley.(sales manager). Didn't purchase that day. Returned a week later knowing how I would finance vehicle. Ryan was very helpful with finance questions. Completed papers, two days later picked up vehicle. Very friendly and professional interactions with Tina, Andre, Riley and Ryan. Will recommend others to shop there. Good Job Lia Wilbraham. More

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Overall great experience. This dealer was great. Quick response to online inquiry. Got me in and out in just a couple hours. Honest and reliable employees. I would definitel This dealer was great. Quick response to online inquiry. Got me in and out in just a couple hours. Honest and reliable employees. I would definitely recommend this dealer. More

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Very good Andre our salesman was very knowlegable of the vehicles and was able to answer all our questions very polite and courteous. Was able to get us a grea Andre our salesman was very knowlegable of the vehicles and was able to answer all our questions very polite and courteous. Was able to get us a great price within our budget. More

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Amazing Customer Service I want to start by say that this is the 4th Toyota from Lia. All of my experience have gotten better with each experience. Andre was extremely helpful I want to start by say that this is the 4th Toyota from Lia. All of my experience have gotten better with each experience. Andre was extremely helpful during this entire experience and has reached out several times to check in and make sure that everything was going well. More

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Super Happy!! Andre was excellent put me in the car I wanted. He was very help with everything and the process was quite and easy! Definalty worth stopping in and c Andre was excellent put me in the car I wanted. He was very help with everything and the process was quite and easy! Definalty worth stopping in and checking them out More

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Quick, Easy, Professional Andre made the entire experience from start to finish a breeze. I went into the dealership knowing I wanted to turn in my 2015 RAV 4 and get into a ne Andre made the entire experience from start to finish a breeze. I went into the dealership knowing I wanted to turn in my 2015 RAV 4 and get into a new lease. I also knew I wanted another RAV 4 but had a few very specific requirements. Andre was very attentive to those requirements as well as my budget. What topped off the wonderful experience was that Andre came into the dealership on his day off to get me into my new car at a time that fit my schedule. The management and other sales members were also very attentive to my needs and made the entire process a positive one for me. More

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New purchase This is my fourth car that I have purchased with Lia. The sales staff is very accommodating and friendly. They work really hard to find the right vehi This is my fourth car that I have purchased with Lia. The sales staff is very accommodating and friendly. They work really hard to find the right vehicle for their customer. I would definitely recommend this dealer to my friends and family. More

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