Amy Stoica | Page 11

Audi Marin responded

Thank you for your kind review! We agree that providing great service is of utmost importance. We appreciate your straightforward feedback, and we're pleased that you had a positive experience during your service appointment.

Audi Marin responded

Thank you for your kind review! Amy's delightful and attentive service is greatly appreciated. We're delighted to hear that her follow-through and dedication led to a great experience with Audi for you. Your satisfaction is our priority.

Audi Marin responded

Thank you for taking the time to share your experience at Audi Marin! We pride ourselves on creating a welcoming and enjoyable environment, and we're delighted to hear that your visit was just wonderful. We value customer feedback and appreciate you letting us know how we are doing. Thank you again for your kind words, we look forward to seeing you again soon.

Audi Marin responded

Thank you for the kind words and 5-star review! We are so pleased to hear that Amy provided excellent communication and service in a difficult situation. We take pride in making sure our customers feel comfortable and well informed throughout their car buying journey, and it's wonderful to know that this was achieved here. We appreciate you taking the time to review your experience with us at Audi Marin!

Audi Marin responded

Thank you for your positive review of your visit to Audi Marin! We are pleased you had a good experience with Amy. It's very important to us that our customers receive helpful and friendly service during their visit. We're glad she was able to make you aware of the service plan that will save you money on future visits as well. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you here again soon!

Audi Marin responded

Thank you for sharing your experience with us, we're so pleased to hear you had the best car service experience with Audi Marin! We really appreciate your kind words. Our commitment is to ensure each customer's needs are met beyond expectations and we’re glad that you left feeling well taken care of. It was our pleasure to take the time to go into details with you and I'm sure it paid off in the end. We look forward to providing excellent service for many years to come. Thank you again for choosing Audi Marin and we hope to see you again soon!

Audi Marin responded

Thank you so much for your kind words about our team at Audi Marin! We are delighted to hear that your experience has been positive and that you would recommend us to others. Our staff take great pride in going above and beyond for every customer, so we're overjoyed to hear that their expertise and friendliness made a lasting impression on you. We look forward to welcoming you back soon!

Audi Marin responded

Thank you so much for leaving this kind and thoughtful review about your experience at Audi Marin! We are delighted to hear Amy was so engaging, friendly, accommodating, and responsive during your time with us. We pride ourselves on excellent customer service and it’s wonderful to know that we have exceeded your expectations. Thanks again for the kind words - it means a lot!

Audi Marin responded

Thank you for taking the time to share your feedback regarding your recent experience at Audi Marin. We're glad to hear that our team did an amazing job in diagnosing the issue with your vehicle. We apologize for any inconvenience you experienced in terms of not being offered a loaner car. Your feedback is important to us, and we'll certainly take this into consideration as we continue to improve our services. We understand that the repair cost ended up being expensive, and we're sorry that you decided to have the repair done elsewhere. If you have any further concerns or if there's anything we can assist you with in the future, please feel free to reach out. Thank you for choosing Audi Marin, and we hope to have the opportunity to better serve you in the future.