Amy Hinkle

I was there for a recall. The Staff was very courteous and helpful. They fixed me up with a rental, and I was in and out quickly. The Staff was very courteous and helpful. They fixed me up with a rental, and I was in and out quickly. More

by Fran Verified Customer Verified Customer

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Excellent service. Job was done in timely manner. Friendly staff. Would recommend any one in need of service on their vehicle. Job was done in timely manner. Friendly staff. Would recommend any one in need of service on their vehicle. More

by currancharles2 Verified Customer Verified Customer

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Amy went above and beyond to make my experience the best. She took care of everything & I appreciate her even reaching out to my client advisor Justice who was also beyond amazing! I’m grateful for the both She took care of everything & I appreciate her even reaching out to my client advisor Justice who was also beyond amazing! I’m grateful for the both of them & service team. Made the best decision buying my cat from BMW of West Chester! More

by gloriapruitt10 Verified Customer Verified Customer

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Fantastic experience from start to finish. This is my second vehicle purchase from Justice and BMW of West Chester. No pressure at all, either from Justice or from Jayson the business manager This is my second vehicle purchase from Justice and BMW of West Chester. No pressure at all, either from Justice or from Jayson the business manager at vehicle delivery. They both know their stuff, and the consultative approach is truly a breath of fresh air. And the service department is top notch as well!! Highly recommend. More

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The service was professional, efficient, and reliable. Staff ensured smooth maintenance with excellent customer support throughout. Staff ensured smooth maintenance with excellent customer support throughout. More

by Dev Verified Customer Verified Customer

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I had an excellent experience with the BMW West Chester PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I cam PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I came in for, but also checked my car and discovered a recall I wasn’t aware of. They took care of it right away, saving me time and giving me peace of mind. The service was smooth, efficient, and hassle-free. I truly appreciate the attention to detail and the level of care they provided while my car was with them. Highly recommend their service team! More

by Brenda Romeus Verified Customer Verified Customer

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I recently brought my 2025 BMW to BMW of West Chester for service, and unfortunately my experience was extremely disappointing. The vehicle went in for repairs and actually came out worse than when I dropped service, and unfortunately my experience was extremely disappointing. The vehicle went in for repairs and actually came out worse than when I dropped it off. The issue required two separate service appointments, yet the original problem was never resolved. Instead of diagnosing and repairing the cause, the service team chose to simply replace a tire “to see if that would fix the issue,” which it did not. To make matters worse: • My wheel insurance was not submitted or honored, leaving me without coverage. • The technician’s notes on the service papers were inaccurate and unprofessional, which does not inspire confidence in the quality of work performed. • After two visits, the problem persists, and I left with a vehicle in worse condition and without the support I expected from a BMW dealership. By contrast, I have found that BMW of Devon provides a far more effective, professional, and customer-focused experience. The difference in service quality between these two dealerships is noticeable, and I would encourage BMW of West Chester to learn from that example. The issue was fixed and the car glides and runs like it should and the tire/wheel was in fact covered by the add on “tire/wheel” insurance and very pleased. I expected much better from BMW of West Chester service, especially when dealing with a new 2025 vehicle. I did escalate it to their management and there was no response. There should be a change in management given their lack of connectivity to the customer. More

by mbe21586 Verified Customer Verified Customer

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Amy keep me informed about status and arrange for drop of and pick up. Also received video showing recommendations. and pick up. Also received video showing recommendations. More

by SUMITKPRASAD Verified Customer Verified Customer

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The personnel service is top notch, polite curious caring and explaining everything in detail and understandable, also the entire facility is neat and clean especially the restrooms, keep up the excellent se and explaining everything in detail and understandable, also the entire facility is neat and clean especially the restrooms, keep up the excellent service, hats off to the staff! More

by GOJACKIE Verified Customer Verified Customer

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They were super helpful and went above and beyond when it counted to make sure i was happy with my experience counted to make sure i was happy with my experience More

by jdnatalie21 Verified Customer Verified Customer

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