Amber Shafer

The service department kept me well informed on the service progression. They did a great job! I will definitely be returning for my next service. service progression. They did a great job! I will definitely be returning for my next service. More

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I have never had a dealership or shop deal this honestly with car related issues. Amber was super helpful, and when part they ordered were received damaged, they ordered new parts to make sure the car was f with car related issues. Amber was super helpful, and when part they ordered were received damaged, they ordered new parts to make sure the car was fixed correctly. The time before, I brought my car in with transmission noise. They rebuilt the transmission, noticed the noise was still there, and rebuilt the transmission a second time free of charge to make sure the issue was resolved completely! 10/10 would recommend and will be back again. More

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They assisted me when had an emergency immediately. They were friendly and knowledgeable. I would recommend them to anyone. They were friendly and knowledgeable. I would recommend them to anyone. More

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The dealership got me in quickly They performed the services I ask and service riders were competent and concise services I ask and service riders were competent and concise More

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They are easy to deal with and keep you informed all the way!! Super nice! way!! Super nice! More

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Very professional and the attitude there is amazing! The genuinely care about their customers and treat them with the utmost respect and make each one feel important!! The genuinely care about their customers and treat them with the utmost respect and make each one feel important!! More

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Amber is the absolute best! Don’t want to take my truck anywhere else period. Don’t want to take my truck anywhere else period. More

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Amber and Will are the best! ! Would buy my next five cars from them because of them. Service fast prompt and tops! Dan Moreschi ! Would buy my next five cars from them because of them. Service fast prompt and tops! Dan Moreschi More

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Since I moved too Columbia, TN . I’ve taken my Explorer to this dealership. First they’re always smiling, courtesy, answer any questions I have & most of all give good customer servi I’ve taken my Explorer to this dealership. First they’re always smiling, courtesy, answer any questions I have & most of all give good customer service.!!!! Not once hv I had a problem at this dealership. My visit yesterday was with “AWESOME AMBER”!! . She checked me in & checked me out & we had a few good laughs. 😂 They never forget to leave a water or something in your vehicle for you. Now how cool is that!!!!!! Also, want to thank Cindy for getting in at the last minute for my oil change. So “YES” I would definitely recommend FORD of COLUMBIA……………… More

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They were very accomodating with a short notice recall and oil change. The service work was also very prompt. and oil change. The service work was also very prompt. More

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