Amanda Young

North Penn Mazda responded

Thank you for the kind words! 🙌 We're so glad to hear that our service team kept you in the loop and that the loaner car made things easier. Our staff takes pride in providing a smooth and friendly experience every step of the way! 🚗💨 Thanks for choosing us — we look forward to seeing you again down the road! 😊

North Penn Mazda responded

Mr. Tillman, As I mentioned prior to the return of your vehicle, we were unable to replicate the connectivity issue you reported. I personally conducted an extended test drive with my phone connected to the vehicle’s system, and at no point did the connection drop. Based on our findings, the issue appears to be external in nature and not related to a malfunction of the communication module. Typically, if the module were faulty, simply disconnecting the phone from the cord would not resolve the issue. In accordance with Mazda’s policy, we are unable to install replacement parts unless a fault code is present or the issue can be duplicated during our inspection. If you would like to discuss this with me further, please contact me at 267-956-1160 or amanda@northpennmazda.com. Sincerely, Amanda Young North Penn Mazda Service Manager

North Penn Mazda responded

Thank you so much for the wonderful review! We're thrilled to hear that you've had such a great experience with both buying and servicing your vehicles at North Penn Mazda. Our team works hard to provide a smooth and friendly experience, and it means a lot to know it’s appreciated. Thank you for your recommendation—we look forward to seeing you again! 🚗✨

North Penn Mazda responded

Thank you for your kind words! We're so glad to hear that Wil's attentiveness and care made a positive impact—he truly goes the extra mile to make every customer feel heard. We're also happy you find value in our technician videos! It’s great to know they’ve provided helpful insights along the way. We appreciate your trust and look forward to seeing you again!

North Penn Mazda responded

Thank you so much for the awesome 5-star review! ⭐️ We're thrilled to hear that Catie, Justin, and Amanda gave your car the VIP treatment it deserves. We'll be sure to share your kind words with them—they’ll love hearing it! At North Penn, we always strive to go above and beyond, and we're so glad you felt that. 🚗💫

North Penn Mazda responded

Thank you so much, JFuria, for the kind words and 5-star review! 🌟 We're thrilled to hear that every part of your service experience with us has been smooth and refreshing — that’s exactly what we strive for. Clear communication and a pleasant visit from start to finish are what we aim to deliver every time. We truly appreciate your trust and look forward to seeing you again! All the best, The North Penn Mazda Team

North Penn Mazda responded

Thank you so much!😊 We truly appreciate your kind words and continued trust in our service team. It means the world to know that our communication and transparency make a difference for you. We’re always here to keep your experience smooth and stress-free—see you next time! 🚗💬💙