Amanda Denyse

Horrible service department and manager. .water pump breaks at 33k miles and they wouldn’t back up their product .water pump breaks at 33k miles and they wouldn’t back up their product More

by Hank Verified Customer Verified Customer

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Very disappointed in this dealership. Only had one key available, asked for a second one, first told it came with only one, but when my husband challenged the manager, Trevor, he said tha Only had one key available, asked for a second one, first told it came with only one, but when my husband challenged the manager, Trevor, he said that he would have another one made for us at their cost. We bought the car on 4/4, have not heard back from him. I also have been texting our salesperson, Nat, since Saturday and he has not called me back, just to let me know the status of the key. Additionally he never called me back to say thank you for buying the car, since he was not even there when we picked up the car on Friday 4/4. Not satisfied at all. We spent over 30K for this car, but no one seemed to be pleased with the sale. No one even showed us all the different options on the car. Very slow to act and we do not have time to waste sitting around waiting for them to help us. This process just took way too long, and we still did not get everything we needed. Very annoyed and disappointed in the service. More

by LSCUTARI2 Verified Customer Verified Customer

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Richie was great for me right in at my 11 time and I was on my way 30 minutes later. He expressed interest in monitoring the bummer repair that is slated to occur in a couple of weeks as well. Great custome on my way 30 minutes later. He expressed interest in monitoring the bummer repair that is slated to occur in a couple of weeks as well. Great customer seevice More

by PMWATERVLIET Verified Customer Verified Customer

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They kept me well informed on the status of my vehicle and returned it to me in cleaner than when I brought it in The new vehicle I purchased had a dent in it and they pointed it out to me and are work and returned it to me in cleaner than when I brought it in The new vehicle I purchased had a dent in it and they pointed it out to me and are working to fix it at no charge to me. Very honest and responsible individuals More

by PMWATERVLIET Verified Customer Verified Customer

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Very pleased. Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak prob Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak probably was split when I got an oil change. Everyone I dealt w was pleasant and professional. More

by mel2kaz Verified Customer Verified Customer

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Car has only 33k miles on it and is barely outside of warranty and the dealership refuses to stand by their product..water pump is already going bad warranty and the dealership refuses to stand by their product..water pump is already going bad More

by Hank Verified Customer Verified Customer

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She was very pleasant and nice. Was at the desk for right when I walked in to greet me Was at the desk for right when I walked in to greet me More

by BFAHD07 Verified Customer Verified Customer

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could not ask for nicer people or dealership. everything to my truck was done and correct everything to my truck was done and correct More

by rjbgto Verified Customer Verified Customer

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I am not happy the way I was treated by Latham Ford. I called and was told the price of the vehicle I wanted to buy over the phone by Sara Gines-Baldwin after she checked with her boss as well a by ema I called and was told the price of the vehicle I wanted to buy over the phone by Sara Gines-Baldwin after she checked with her boss as well a by email. She informed me that a sales manager would call me back to get my deposit but I spent two days trying to reach anyone only to be told by text that they were busy and would get back to me in a little bit. When they did call me back a few days later the price of the vehicle I wanted to buy increased by 10k due to increased interest in it. Very disappointed with people at Latham Ford, especially Amanda Denyse who lied to me and intentionally avoided me instead of being honest upfront. This woman should be fired and can only hope she is not treating all of the other customers the way she treated me. More

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This dealership was great to work with. They were very thorough and helped with all my questions. They were very thorough and helped with all my questions. More

by TAYLORKAUN Verified Customer Verified Customer

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