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Amanda Denyse
Amanda Denyse at Ford of Latham
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Amanda Denyse

BDC Director

Ford of Latham

702 Troy Schenectady Road
Latham, NY 12110

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4.6
12 Reviews
4.6

12 Reviews

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12 Reviews of Amanda Denyse

December 15, 2024

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Employee Rating

The service was great and the woman at the service desk was outstanding she does a great job More

by SXFETZKO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2024

Ford of Latham responded

Ford of Latham is happy our team could provide you with such excellent service. Thank you for your feedback!

December 08, 2024

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Employee Rating

Unfortunately my car had an appointment and was not seen for three days a bit of an inconvenience More

by JWILLSEY4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda

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Dec 09, 2024

Ford of Latham responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 22, 2024

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Valet service was prompt, courteous, friendly and professional. Work was performed as requested. Communication was great. Difficult to improve excellent. More

by JAYATFLOORWORKS
Recommend Dealer
Yes
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Nov 23, 2024

Ford of Latham responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 04, 2024

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Employee Rating

The technician that came to service my car was great to deal with asked me if I had any questions he could answer very good employee to have working for you More

by MRBINKS58
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Ford of Latham responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ford of Latham to be a positive one. Please don't hesitate to reach out if you need anything else.

October 26, 2024

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Employee Rating

Buying a car as a female can be intimidating. Amanda, Grayson, and the rest of the team were great to work with. They accommodated the way I wanted to go about buying my vehicle and did not press More

by SAMANTHAMAY623
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Hassan , Greyson

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Oct 26, 2024

Ford of Latham responded

Great to know our team made you feel at ease during the process. Ford of Latham always aims for a comfortable buying experience. Thank you for sharing your feedback!

October 25, 2024

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Awesome Crew! I was able to accomplish all of my goals in a timely manner. More

by VERGENNES
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Long, Will Green, Mike Mederios, Nick Hassan, Wyatt Borwick, James Saleh, Jarod Nick, Gary Mandrigues

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Oct 25, 2024

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

October 11, 2024

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Employee Rating

Expectations weren’t properly handled, and there was a large lapse in communication. Yet they stayed accountable and made the situation right. More

by TTHORNTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 12, 2024

Ford of Latham responded

Hello, We are glad to know that our team could reach out to assist you, however, we would like to speak with you to address the level of communication you received and additional feedback you may have. Please reach out to us directly so we may discuss this further. Thank you, Customer Support Team Ford of Latham (518) 328-3433

October 08, 2024

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Employee Rating

Everything I needed to address was totally taken care of. Excellent job.Keep up the good work. More

by MIKEMADSEN121765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarod Nick, Gary Mandrigues , Bob Jackson the Man.

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Oct 08, 2024

Ford of Latham responded

Ford of Latham appreciates your feedback. We're pleased we could assist you fully.

October 05, 2024

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Employee Rating

Dealership was new and modern but an oil change and inspection took almost 2 hours with no other people waiting in the waiting room More

by 314NISCHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Long, Wyatt Borwick

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Oct 06, 2024

Ford of Latham responded

Thanks for sharing your experience. I'm sorry to hear about the delay with your oil change and inspection at Ford of Latham. If you need further assistance, feel free to reach out.

October 02, 2024

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Employee Rating

Had an appointment at 8:15 am truck never got diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. More

by PWKATS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Long, Gary Mandrigues

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Oct 05, 2024

Ford of Latham responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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