Amanda Denyse

My 2019 Ram 1500 that I bought from Ford of Latham had an ABS issue and needed to be serviced. I was going to make an appointment at a RAM dealer but Ford of Latham staff told me I could have it fixed there. ABS issue and needed to be serviced. I was going to make an appointment at a RAM dealer but Ford of Latham staff told me I could have it fixed there. I made the appointment with them and told the service department what exactly was going on with my truck. Service made my appointment knowing it was a RAM, and knowing the problem was with the ABS breaks. I took off a day of work and drove an hour to get to the dealer. Once I checked my truck in, they came out and told me they can’t work on my truck. Being as it’s a Ram they can’t hook their computer up to it, I need to go to a Ram dealer. What kind of a joke is this service department, to schedule me for something they can’t even diagnose, let alone fix. Waste of my time and money, I was so frustrated, with nothing offered but “there must have been a miscommunication”. Nope, you can see on my booking it was booked for an ABS issue on a 2019 RAM 1500…. More

by CRAIGWM Verified Customer Verified Customer

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Bobby, Amanda and Greyson were great. Got the job done for me quick and painless. Would highly recommend the dealership. Got the job done for me quick and painless. Would highly recommend the dealership. More

by JMB10282 Verified Customer Verified Customer

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They were friendly and greeted me within minutes of my arrival. The work they did was done within a reasonable time and professional... arrival. The work they did was done within a reasonable time and professional... More

by KMSADDLE Verified Customer Verified Customer

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I paid to have tires rotated,they were not rotated and my tire pressures not checked,they were all different when I came in and the same when I left tire pressures not checked,they were all different when I came in and the same when I left More

by Anigian518 Verified Customer Verified Customer

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From the moment I walked in, one and a half hours late, for my inspection the staff was friendly, and professional. The customer waiting area is neat, clean and well stocked. for my inspection the staff was friendly, and professional. The customer waiting area is neat, clean and well stocked. More

by NELLSONMOORE Verified Customer Verified Customer

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The service was great and the woman at the service desk was outstanding she does a great job was outstanding she does a great job More

by SXFETZKO Verified Customer Verified Customer

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Unfortunately my car had an appointment and was not seen for three days a bit of an inconvenience for three days a bit of an inconvenience More

by JWILLSEY4 Verified Customer Verified Customer

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Valet service was prompt, courteous, friendly and professional. Work was performed as requested. Communication was great. Difficult to improve excellent. professional. Work was performed as requested. Communication was great. Difficult to improve excellent. More

by JAYATFLOORWORKS Verified Customer Verified Customer

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The technician that came to service my car was great to deal with asked me if I had any questions he could answer very good employee to have working for you deal with asked me if I had any questions he could answer very good employee to have working for you More

by MRBINKS58 Verified Customer Verified Customer

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Buying a car as a female can be intimidating. Amanda, Grayson, and the rest of the team were great to work with. They accommodated the way I wanted to go about buying my vehicle and did not press Amanda, Grayson, and the rest of the team were great to work with. They accommodated the way I wanted to go about buying my vehicle and did not pressure me into anything I didn't want to do. I usually dread buying a car because of the anxiety and fear of being duped. My experience at Latham ford was much different than my previous buying experiences and I appreciate it! More

by SAMANTHAMAY623 Verified Customer Verified Customer

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