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Alvis Young
Alvis Young at Tom Peacock Cadillac
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Alvis Young

Service Consultant

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

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4.7
37 Reviews
4.7

37 Reviews

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37 Reviews of Alvis Young

November 15, 2024

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Employee Rating

Service was great. My service advisor Alvis Young took really good care of me. Took a while 3 hour wait with an appointment. More

by L. Hughes
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Recommend Dealer
Yes
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Nov 18, 2024

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that Alvis took great care of you during your visit to Tom Peacock Cadillac. We appreciate your patience with the wait time and your understanding. We look forward to serving you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 08, 2024

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Great service and great work,clean place and truck was washed good people call quality work. Very professional More

by Ryderak
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Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 09, 2024

Tom Peacock Cadillac responded

Thank you for your fantastic review! We're thrilled to hear that you experienced great service and quality work at Tom Peacock Cadillac. Keeping our facility clean and our vehicles well-maintained is important to us, and we're glad it made a difference for you. We appreciate your kind words about our team and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 08, 2024

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Alvis is awesome. He is courteous and friendly, and he always takes great care of me. More

by kk
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Service Time
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Recommend Dealer
Yes
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Oct 09, 2024

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that Alvis provided you with courteous and friendly service at Tom Peacock Cadillac. It's great to know that he takes such good care of you. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 28, 2024

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Customer service is excellent. Dealership waiting area is state of the art. Thorough maintenance of my vehicle. More

by fmbolds
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Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 30, 2024

Tom Peacock Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience at Tom Peacock Cadillac. Our team takes pride in providing top-notch customer service and maintaining a comfortable environment for our customers. We appreciate your kind words about our dealership and the maintenance of your vehicle. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 24, 2024

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Employee Rating

Service is exceptional. They go beyond what is expected to care for customers. I will continue to use this dealership. More

by optreadwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Stewart , Alvis Young

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Sep 25, 2024

Tom Peacock Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about the exceptional service at Tom Peacock Cadillac. It's our goal to go above and beyond for our customers, and we're thrilled to hear that you'll continue to choose us. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 23, 2024

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I thought I was gong to wait 1 hr after 2 hrs I was told my car still was not ready. I had to wait even longer on a loner More

by Carol Greene
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Recommend Dealer
Yes
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Sep 24, 2024

Tom Peacock Cadillac responded

Thank you for sharing your experience with us. We understand that waiting longer than expected can be frustrating. Your feedback is valuable, and we appreciate you bringing this to our attention. If you have any further concerns or would like to discuss this in detail, please feel free to reach out to us at Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

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This is my third lease vehicle and their service has always been exceptional! Ed Stewart and Alvis Young are the best and because of their superb service I wouldn't go anywhere else. Thank you Cadillac More

by owenceasar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that your experiences with Tom Peacock Cadillac have been exceptional and that Ed and Alvis have made a positive impact during your lease transactions. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 18, 2024

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Employee Rating

Very pleased to see the upgrades to the customer waiting area which had been underwhelming at my last visit Good results with the renovation! Service Adviser was very helpful and knowledgeable More

by Houston5458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2024

Tom Peacock Cadillac responded

Thank you for your thoughtful review! We’re glad to hear that you are pleased with the upgrades to the customer waiting area and that our service adviser was helpful and knowledgeable. We appreciate your feedback regarding the oil change wait time and the suggestion for status updates via text. Your input is invaluable as we strive for continuous improvement at Tom Peacock Cadillac. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

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Great service. Great professional people. I would highly recommend the dealership. The new facilities is very nice. More

by Pmcmahon
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2024

Tom Peacock Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing professional service, and we're glad you enjoyed our new facilities. We truly appreciate your recommendation and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

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Employee Rating

Another routine scheduled maintenance. As always, team performed well. Alvis is tops. Thanks again!! Well done. More

by Phil L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Paxton

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Sep 18, 2024

Tom Peacock Cadillac responded

Thank you so much for your kind words! I'm thrilled to hear that you had another successful maintenance visit at Tom Peacock Cadillac. I'm glad Alvis and the team met your expectations. I appreciate your continued trust in us and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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