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Alvis Young

Overview Reviews (43) Inventory (328)

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Alvis Young

Alvis Young | Page 2

Service Consultant

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

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4.8

43 Reviews

Overview Reviews (43) Inventory (328)

4.8

43 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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43 Reviews of Alvis Young

September 28, 2024

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Employee Rating

Customer service is excellent. Dealership waiting area is state of the art. Thorough maintenance of my vehicle. Dealership waiting area is state of the art. Thorough maintenance of my vehicle. More

by fmbolds

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Service Time

Service Communication

Recommend Dealer

Yes

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Sep 30, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience at Tom Peacock Cadillac. Our team takes pride in providing top-notch customer service and maintaining a comfortable environment for our customers. We appreciate your kind words about our dealership and the maintenance of your vehicle. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 24, 2024

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Service is exceptional. They go beyond what is expected to care for customers. I will continue to use this dealership. They go beyond what is expected to care for customers. I will continue to use this dealership. More

by optreadwell

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ed Stewart , Alvis Young

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Sep 25, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about the exceptional service at Tom Peacock Cadillac. It's our goal to go above and beyond for our customers, and we're thrilled to hear that you'll continue to choose us. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 23, 2024

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I thought I was gong to wait 1 hr after 2 hrs I was told my car still was not ready. I had to wait even longer on a loner my car still was not ready. I had to wait even longer on a loner More

by Carol Greene

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Service Time

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Recommend Dealer

Yes

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Sep 24, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your experience with us. We understand that waiting longer than expected can be frustrating. Your feedback is valuable, and we appreciate you bringing this to our attention. If you have any further concerns or would like to discuss this in detail, please feel free to reach out to us at Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

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Employee Rating

This is my third lease vehicle and their service has always been exceptional! Ed Stewart and Alvis Young are the best and because of their superb service I wouldn't go anywhere else. Thank you Cadillac always been exceptional! Ed Stewart and Alvis Young are the best and because of their superb service I wouldn't go anywhere else. Thank you Cadillac! More

by owenceasar

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Service Time

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Recommend Dealer

Yes

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Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that your experiences with Tom Peacock Cadillac have been exceptional and that Ed and Alvis have made a positive impact during your lease transactions. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 18, 2024

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Very pleased to see the upgrades to the customer waiting area which had been underwhelming at my last visit Good results with the renovation! Service Adviser was very helpful and knowledgeable waiting area which had been underwhelming at my last visit Good results with the renovation! Service Adviser was very helpful and knowledgeable However it took longer than expected for an oil change after having made an appointment online. Results though were excellent. It would be nice to have received a text with status update so I could make adjustments to any plans I may have had for the day Overall I am impressed Thank you More

by Houston5458

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 19, 2024 -

Tom Peacock Cadillac responded

Thank you for your thoughtful review! We’re glad to hear that you are pleased with the upgrades to the customer waiting area and that our service adviser was helpful and knowledgeable. We appreciate your feedback regarding the oil change wait time and the suggestion for status updates via text. Your input is invaluable as we strive for continuous improvement at Tom Peacock Cadillac. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

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Great service. Great professional people. I would highly recommend the dealership. The new facilities is very nice. Great professional people. I would highly recommend the dealership. The new facilities is very nice. More

by Pmcmahon

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing professional service, and we're glad you enjoyed our new facilities. We truly appreciate your recommendation and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

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Another routine scheduled maintenance. As always, team performed well. Alvis is tops. Thanks again!! Well done. As always, team performed well. Alvis is tops. Thanks again!! Well done. More

by Phil L

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Dan Paxton

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Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! I'm thrilled to hear that you had another successful maintenance visit at Tom Peacock Cadillac. I'm glad Alvis and the team met your expectations. I appreciate your continued trust in us and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

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Employee Rating

Alvis and Rodney in Vogue Tire and Rim are a dynamic duo. They both are very professional and courteous. The overall team does a great job with customer service. They both are very professional and courteous. The overall team does a great job with customer service. More

by Revrodjohn

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! I truly appreciate your kind words about Alvis, Rodney, and our team at Tom Peacock Cadillac. I'm thrilled to hear that you experienced great customer service. I look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 12, 2024

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Employee Rating

Had the car towed in without a specific appointment on a Monday morning. The Service Department worked us in and got us a loaner car until repairs were made. They also fixed an outstanding recall issue whi Monday morning. The Service Department worked us in and got us a loaner car until repairs were made. They also fixed an outstanding recall issue while the warranty repair work was being done, and we bought 4 new tires at the same time. The Service Representative (Alvis Young) communicated with us by phone and e-mail as the worked progressed with a full accounting of costs, so no surprises at the end. All the repairs and service items were completed by end of business on Wednesday, and we picked the car up on Thursday morning. A very good experience More

by Steve Shu

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 13, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your wonderful review, Steve! We truly appreciate your feedback on your recent experience with Tom Peacock Cadillac. We’re glad to hear that Alvis was able to keep you informed throughout the process and that we could take care of the repairs efficiently. It’s great to know you had a very good experience with us! We look forward to serving you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 11, 2024

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Employee Rating

Dealership looks great. Service person was very good. Love the new waiting areas and fresh baked cookies Service person was very good. Love the new waiting areas and fresh baked cookies More

by cbrown9059

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 12, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! I'm thrilled to hear that you enjoyed our dealership and the new waiting areas at Tom Peacock Cadillac. It’s great to know our service team made a positive impression on you, and I'm glad you loved the freshly baked cookies! I look forward to welcoming you back on your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700

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