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Alvin Kumar
Alvin Kumar at Elk Grove Toyota
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Alvin Kumar

Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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4.3
51 Reviews
4.3

51 Reviews

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51 Reviews of Alvin Kumar

February 18, 2025

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Employee Rating

Alvin took extremely good care of me regarding the repairs that I needed. I can not praise him and the Elk Grove Toyota team enough. More

by Teresa Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Elk Grove Toyota responded

Hello Teresa, I am happy to know that Alvin took care of your service needs. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

January 31, 2025

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Employee Rating

Thank you Alvin Kumar for promptly getting us back on the road . As we were traveling through California on vacation our engine light came on . Fortunately we were close to Elk Grove Toyota. While not expe More

by Gurdens5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Elk Grove Toyota responded

Hello, Thank you so much for your kind words about Alvin. I am glad he was able to get you back on the road in a timely manner. We hope we see you in the near future. Sincerely, Jeannette Blair Customer Relations Manager

September 01, 2024

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Employee Rating

Customer service is good and they let you know if work is done before time. More

by dharmendra sharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Navarro, Milton Vong

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Sep 02, 2024

Elk Grove Toyota responded

Hello, Thank you for your review. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

January 12, 2024

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Employee Rating

Issue with my power driver seat slippage back/forth during driving operation of vehicle, service still haven’t responded back with a repair to the internal components, instead focus on the seat bracket More

by jshah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Jan 12, 2024

Elk Grove Toyota responded

Hello, I apologize for your experience. I would like to look into the issue with your seat. I am not able to pull up your information with the name Jshah. When you have time please contact me directly at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

January 10, 2024

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Employee Rating

First, A GREAT THANK YOU TO ALVIN KUMAR, HE KEPT ME INFORMED AT EVERY MINUTE. More

by lgonzalezfreds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Addison

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Jan 11, 2024

Elk Grove Toyota responded

Hello, Thank you for your review on Alvin. We truly appreciate your time and your business. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

October 25, 2023

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Employee Rating

Great service and good customer service only issue waiting period was long ..took almost 7 hours More

by Suman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2023

Elk Grove Toyota responded

Hello, Thank you so much for your feedback. I have addressed your concerns about the wait time with our Service Director and staff. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

October 25, 2023

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Employee Rating

Great hospitality and customer service was exllent . Transportation service was provided on time was excellent More

by Suman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2023

Elk Grove Toyota responded

Hello, Thank you for your review. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 23, 2023

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Employee Rating

Great place. Alvin is always very helpful and knowledgeable. Always takes care of any issues. More

by Snand007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2023

Elk Grove Toyota responded

Hello, Thank you so much for your review and your feedback. I am glad to hear you have been enjoying your services with Alvin. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

September 28, 2022

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Employee Rating

Great customer service And don’t have to wait too long in the line And the stops are wonderful More

by yashmin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dave Moore, Andy Tran , Primal Kumar, Ronald Singh, Mike Lau , Lauren Addison, Anthony Aldrete, Nicholas Kersten, Kevin Nguyen

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Oct 26, 2022

Elk Grove Toyota responded

Thank you for this review! We appreciate your business and your kind words!

August 12, 2022

Dealership Rating
Employee Rating

Unfriendly customer service. Wait time. Each visit they tell something wrong with the car for maintenance. More

by Kumarc11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Report | Print
Aug 12, 2022

Elk Grove Toyota responded

Hello, I apologize for your experience. This is not the way we want any of our customers to feel during their time with us. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask to speak with Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

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