Alma Lugo

Ryan and the service team have been awesome! My only issue is that we bought the 2026 Tiguan in January and should not have been in for service 3 times. We hope the issues with our new car hav My only issue is that we bought the 2026 Tiguan in January and should not have been in for service 3 times. We hope the issues with our new car have been resolved, but still disappointed VW has not compensated us in any way for the unnecessary inconvenience . More

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I came in for the first 10,000-mile service on my VW Tiguan. After a few hours, the dealership returned my vehicle. As soon as I started it, I saw a red warning message about the oil level. I immedia Tiguan. After a few hours, the dealership returned my vehicle. As soon as I started it, I saw a red warning message about the oil level. I immediately mentioned it to the mechanic, and I was told not to worry and that I just needed to drive a few miles for the warning to go away. Fortunately, I wasn’t planning to drive anywhere. I stayed in the parking lot and waited for the engine to warm up so I could check the oil level through the vehicle’s computer system (this model does not have a traditional dipstick). After about 10 minutes, the system reported that there was essentially no oil in the engine. Only one bar was showing on the oil level display. I went back to the service department and discovered that after more than two hours of service, they had failed to properly refill the oil in my vehicle. Even worse, they told me it was safe to drive. Can you imagine what could have happened if I had trusted that advice and driven away? This experience seriously damaged my trust in the quality of the service. My advice: always double-check the work yourself, even after routine maintenance. Unfortunately, you may be surprised by what you find. To be fair, I do not blame my service advisor and point out that my service advisor was excellent throughout the entire process. She was super friendly, professional, and very helpful in all of my conversations with her. I do not blame her for what happened. Service advisors cannot personally verify every step performed by a technician. My concern is with the quality control process and the work that was performed on the vehicle. What makes this even more disappointing is that this is my second VW. Experiences like this make me think twice about purchasing another Volkswagen in the future. More broadly, I have become concerned about the quality of dealership service in general. Over the years, I have used Volkswagen service departments in Serramonte, Oakland, and San Francisco, and I have repeatedly encountered issues that have left me questioning the consistency and quality of the service being provided. This experience significantly reduced my confidence in the service department. My recommendation is to always double-check any maintenance work before leaving, especially something as important as an oil service. More

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Manny and the entire crew at Volkswagen Marin were incredible! I didn’t plan on leaving with a car that day. However they reiterated how much they valued us as loyal customers and were willing to crea incredible! I didn’t plan on leaving with a car that day. However they reiterated how much they valued us as loyal customers and were willing to create the best deal possible! So I was able to trade in my 2019 Atlas and purchase a brand new 2026 Atlas. I highly recommend purchasing your next Volkswagen or Audi through them and make sure to get a coffee and snack from the Barista. It’s a next level experience! More

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Amazing service. Beyond helpful and was super easy to deal with fixing up the car. Beyond helpful and was super easy to deal with fixing up the car. More

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Alma are Volkswagen of Marin service Advisor always takes great care of us making certain that any need repair work is addressed and she always does it professionally and also very very friendly. Does get great care of us making certain that any need repair work is addressed and she always does it professionally and also very very friendly. Does get much better than that More

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Seamless experience. Professional, Friendly. Fast. Love the online tools that allow you to keep informed of how the service is progressing. Professional, Friendly. Fast. Love the online tools that allow you to keep informed of how the service is progressing. More

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Alma was friendly, professional, and knowledgeable! The techs were thorough and took care of my needed services quickly. I always feel well cared for at this dealership. The techs were thorough and took care of my needed services quickly. I always feel well cared for at this dealership. More

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I was able to get an appointment next day- had a huge jolt in my tire. I also needed a service. They Alma is helpful, prompt and communicative. Christi made appointment scheduling easy and made sure ever jolt in my tire. I also needed a service. They Alma is helpful, prompt and communicative. Christi made appointment scheduling easy and made sure everything was taken care of and helped answer a few questions before I picked up. More

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I have always had a good relationship with my service assistant. Alma is great at communicating and detailed explanations. Great works Alma. Thanks. assistant. Alma is great at communicating and detailed explanations. Great works Alma. Thanks. More

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The service was excellent. Alma Lugo was great to work with and took excellent care of my car. Alma Lugo was great to work with and took excellent care of my car. More

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