Alissa Fox
Alissa Fox at Conicelli Toyota of Springfield
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Alissa Fox

Service Advisor

Conicelli Toyota of Springfield

860 Baltimore Pike
Springfield, PA 19064

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4.7
246 Reviews
4.7

246 Reviews

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246 Reviews of Alissa Fox

April 24, 2025

Dealership Rating
Employee Rating

normally i have a pretty good experience. It was probably just busy this Monday. I was told my service would take an hour however it was a little over 2 hours. Not a huge problem, but it w More

by DISTEFANOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 14, 2025

Dealership Rating
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Awesome customer service. Great deals. Beautiful showroom. Durable vehicles. Awesome salesman. Attend to your needs. More

by HJKOFFAJR
Recommend Dealer
Yes
Apr 15, 2025

Conicelli Toyota of Springfield responded

Thank you for the kind words and five star rating. We appreciate your business. Paula d., Customer Relations

April 11, 2025

Dealership Rating
Employee Rating

The personnel here are polite and caring to their customers. They want to make certainly sure you are satisfied with the service you received. I also like the way when they come to you, they mention More

by GINOK5
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: The guys that open the doors to let you into and out of the service area; and your car.

Apr 14, 2025

Conicelli Toyota of Springfield responded

Thank you for sharing your recent experience with our dealership's service center. We appreciate the positive feedback and your business. Paula d., Customer Relations

April 08, 2025

Dealership Rating
Employee Rating

Exceptional customer service from arrival to departure. The ladies at the check out counter are always very pleasant and kind! More

by lynnloveharris
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 08, 2025

Conicelli Toyota of Springfield responded

We appreciate you servicing your vehicle with our Toyota service center and appreciate the business. Paula d., Customer Relations

April 02, 2025

Dealership Rating
Employee Rating

Service finished, nobody to do paperwork, sat like a dummy for extra 30 minutes. Then waited another 10 for someone to bring the car. More

by Elenakorboukh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Conicelli Toyota of Springfield responded

Sorry to hear that you had a bit of a wait time at our Service center in Springfield. I'll share this with our service manager so he is aware of your concerns. We will do our best to avoid this in the future! Paula d., Customer Relations

March 29, 2025

Dealership Rating
Employee Rating

Always pleasant experience at that location . .thank you Highly recommend all personnel for any concern More

by JODYCD1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Randall

Mar 31, 2025

Conicelli Toyota of Springfield responded

Thanks for the 5 star rating and kind words. We appreciate it. Paula d., Customer Relations

March 28, 2025

Dealership Rating
Employee Rating

Conicelli was professional, friendly and thorough. The mechanics did a great job, Elise was friendly and courteous . I always go back to Conicelli yo buy my cars. More

by cobblestonedesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack DePre, Brian Coffin

Mar 28, 2025

Conicelli Toyota of Springfield responded

Thanks for servicing your vehicle with our dealership. We appreciate the kind words and positive feedback! Paula d., Customer Relations

March 28, 2025

Dealership Rating
Employee Rating

I received excellent customer focused service, which was very much appreciated. The waiting time for service was minimum. More

by walterfinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Conicelli Toyota of Springfield responded

Thanks for servicing your vehicle with our dealership. We appreciate the kind words and positive feedback! Paula d., Customer Relations

March 24, 2025

Dealership Rating
Employee Rating

Ms. Fox could have explained the service completed especially with the amount of money I spend. She smiled at me gave bill to cashier and off she went!! And that's customer service!! More

by bernard.bivens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: No explanation by Ms. Fox of what finally was completed regarding the service of my vehicle. She smiled gave my bill to the Bill collector/cashier and she left. Don't know why she did not explain everything that was done especially the money spent.

Mar 26, 2025

Conicelli Toyota of Springfield responded

Thanks for choosing Conicelli Toyota of Springfield to maintain your vehicle's performance. We appreciate your business. Paula d., Customer Relations

March 22, 2025

Dealership Rating
Employee Rating

Always a good place for my business for maintaining service on my car I’m a long time customer there More

by MGONHAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Conicelli Toyota of Springfield responded

Thanks for maintaining your vehicle's performance with our Toyota Service center. We appreciate your business. Paula d., Customer Relations

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