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Alicia Jeffery
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33 Reviews
33 Reviews
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33 Reviews of Alicia Jeffery
June 24, 2024
Visited Ken Ganley Ford West recently for routine service and for installation of a cargo cover accessory. Work was performed promptly and I will not hesitate to use this dealership for future servic service and for installation of a cargo cover accessory. Work was performed promptly and I will not hesitate to use this dealership for future service needs. More
by SFLEMINGYOUNG
Verified CustomerOther Employees Tagged: Scott Acker
Helpful 
June 20, 2024
Had vehicle for over a month total. Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it w Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it would have needed to be replaced anyway. Very disappointed with service for having vehicle for so long and still not finding the root cause. At this point I do not feel comfortable bringing my vehicle back to be charged for more parts and labor. Communication was not great either. I had to call several times to find out the status, a note was left for the manager to give me a call, which never happened. Alicia was an awesome service rep! She communicated well the first time I had the truck in for the issue and listened to my problem to ensure the tech could replicate the issue. The second time around was a different story, I got Will as my service rep. Communication wasn't very good, interrupted while talking to the service manager and didn't communicate well to the technician even though I showed him a video of the problem and relayed exactly what needs to happen to have the issue appear. I will be ensuring I work ONLY with Alicia, if I decide to come back. More
by JDEVANEY
Other Employees Tagged: Will Monske
June 20, 2024
I have always gotten good service here when it was Gillingham and it continued with Ganley. I have been with Gillingham and Ganley for over 40 years. Gillingham and it continued with Ganley. I have been with Gillingham and Ganley for over 40 years. More
by SUPERREF36
Other Employees Tagged: Dave Moga
June 13, 2024
Great service - no issues at all. Will Recommend to friends and family to come for your service. Will Recommend to friends and family to come for your service. More
by DGINGLE65
Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Will Monske, Scott Acker
June 12, 2024
I am very satisfied with my service visit at Ken Ganley Ford'. Will is a knowledgeable advisor. Ford'. Will is a knowledgeable advisor. More
by rustyjoey1988
Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Will Monske, Scott Acker
June 12, 2024
They are the best thank you Ford for all that you guys do okay nice okay nice More
by PatriciaHolmes
Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Will Monske, Scott Acker
June 11, 2024
It was a fast and very professional experience. George was very kind and quick to get things done George was very kind and quick to get things done More
by NICKEJARRETT91
Other Employees Tagged: George Hadgigeorgiou, Will Monske, Scott Acker
June 09, 2024
Fast, friendly, competent. They didn't mess around and fixed my car in record time with no muss or fuss, The actual service o the car was excellent as was the repair. They didn't mess around and fixed my car in record time with no muss or fuss, The actual service o the car was excellent as was the repair. More
by Mark
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